Jun 11, 2021, 10:20 am
Last edit by: FlyinHawaiian
Excerpt of email sent in early January 2021 from Hertz Gold Plus Rewards (HertzGoldOffers[at]emails.hertz.com)
Hi [Member],
As a President’s Circle ® member, rent assured knowing we’re committed to going the extra mile to provide you a safer, faster, easier experience.
Important Reminder & Announcement
To thank you for your loyalty, we are delaying loyalty point expirations. Your points are now good through Dec. 31 (or longer if you’ve completed a rental in the last six months) and won’t expire as long as you rent or redeem at least once every 18 months. We’ve also extended your elite status until Jan. 31, 2022.
As a President’s Circle ® member, rent assured knowing we’re committed to going the extra mile to provide you a safer, faster, easier experience.
Important Reminder & Announcement
To thank you for your loyalty, we are delaying loyalty point expirations. Your points are now good through Dec. 31 (or longer if you’ve completed a rental in the last six months) and won’t expire as long as you rent or redeem at least once every 18 months. We’ve also extended your elite status until Jan. 31, 2022.
Consolidated "Hertz Points Expiring/Expired" Thread
Jan 12, 2021, 12:54 pm
#181
Join Date: May 2008
Posts: 231
Unless the recently announced extension of point expiration is retroactive, I assume it does nothing to help those of us whose points were expiring and did disappear on Dec 31, 2020. I could not do a one day or hour rental, but for those who could, it may not have been a waste since the extension of point expiration does not appear to be retroactive.
Jan 12, 2021, 5:55 pm
#182
Join Date: Jul 2010
Location: Here today, gone tomorrow
Programs: Nothing shiny :-(
Posts: 2,493
Can anyone point me to the official Hertz announcement of this? From what I can see from points blogs, this is just for Five Star and President's Circle members (fortunately I am the former, but that hardly seems fair) but is it just in the US or is it worldwide?
Jan 13, 2021, 3:38 am
#183
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
Also have the same problem. AwardWallet warned me of points expiring in 7 days. Cannot rent cars due to lockdown in the UK. I am FiveStar. Does the extension apply to UK-based customers too? Is there any action to be taken?
Also - can one assume that Hertz 24/7 UK rentals post within 1-2 days? There may be a way of doing a one hour rental.
Edited to add in case it is useful to others: I have been in touch with Hertz via Twitter and they have confirmed that points will not expire for all 5S members.
Also - can one assume that Hertz 24/7 UK rentals post within 1-2 days? There may be a way of doing a one hour rental.
Edited to add in case it is useful to others: I have been in touch with Hertz via Twitter and they have confirmed that points will not expire for all 5S members.
Last edited by wobbly wings; Jan 14, 2021 at 8:14 am
Jan 14, 2021, 1:34 pm
#184
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
I have miles set to expire in April and just cancelled a March trip. I lost points, and I don't think the loss of points counts a reset of expiration dates. Anyone disagree and think that counts? And I am not trusting enough of an email from marketing so I have a request with a question that just specifically asks "when do my points expire".
Jan 19, 2021, 4:53 pm
#185
Join Date: Jul 2011
Programs: UA 2P
Posts: 53
Also have the same problem. AwardWallet warned me of points expiring in 7 days. Cannot rent cars due to lockdown in the UK. I am FiveStar. Does the extension apply to UK-based customers too? Is there any action to be taken?
Also - can one assume that Hertz 24/7 UK rentals post within 1-2 days? There may be a way of doing a one hour rental.
Edited to add in case it is useful to others: I have been in touch with Hertz via Twitter and they have confirmed that points will not expire for all 5S members.
Also - can one assume that Hertz 24/7 UK rentals post within 1-2 days? There may be a way of doing a one hour rental.
Edited to add in case it is useful to others: I have been in touch with Hertz via Twitter and they have confirmed that points will not expire for all 5S members.
Feb 23, 2021, 2:38 pm
#187
Join Date: Jan 2015
Posts: 87
I used to rent a lot with Hertz and have a significant points balance, but due to a change of job I now only occasionally rent, normally for vacations. Thus I have no status any longer. My points are due to expire in May after 18 months inactivity due to covid. With the UK still in lockdown I would struggle to find a reasonable excuse to rent a car at the moment. Is there any value in me contacting them to plead my case or is it a waste of time?
I was Presidents Circle for years but now I have no status, just a lot of points!
I was Presidents Circle for years but now I have no status, just a lot of points!
Feb 24, 2021, 2:09 pm
#188
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
I used to rent a lot with Hertz and have a significant points balance, but due to a change of job I now only occasionally rent, normally for vacations. Thus I have no status any longer. My points are due to expire in May after 18 months inactivity due to covid. With the UK still in lockdown I would struggle to find a reasonable excuse to rent a car at the moment. Is there any value in me contacting them to plead my case or is it a waste of time?
I was Presidents Circle for years but now I have no status, just a lot of points!
I was Presidents Circle for years but now I have no status, just a lot of points!
Mar 6, 2021, 8:40 am
#189
Join Date: May 2009
Posts: 47
I have miles set to expire in April and just cancelled a March trip. I lost points, and I don't think the loss of points counts a reset of expiration dates. Anyone disagree and think that counts? And I am not trusting enough of an email from marketing so I have a request with a question that just specifically asks "when do my points expire".
Mar 6, 2021, 9:08 am
#190
Join Date: Sep 2002
Location: NOVA
Programs: IHG Rewards Platinum, Marriott Gold, Hilton Diamond, UA/DL/AA Back of the plane...
Posts: 4,612
As I suspected the cancellation and loss of 25% of points did NOT extend the points. Same boat that I am covered by the blanket extension that was done (even though I never seemed to have received the email). I imagine no-show would be the same thing. It has to be an actual rental (so show up rent the car and never take it off the lot should work I would think since it would open and close the reservation)
Mar 7, 2021, 12:48 pm
#191
Join Date: Feb 2003
Location: STL, MO-US and A , SWA A-List, Marriott LTTE, Hilton Gold, Hertz PC
Posts: 1,883
As I suspected the cancellation and loss of 25% of points did NOT extend the points. Same boat that I am covered by the blanket extension that was done (even though I never seemed to have received the email). I imagine no-show would be the same thing. It has to be an actual rental (so show up rent the car and never take it off the lot should work I would think since it would open and close the reservation)
Mar 8, 2021, 6:08 pm
#192
Join Date: Jan 2006
Location: SFO
Programs: AA Lifetime PLT, AS MVP Gold, Hyatt Glob, Marriott Lifetime TE
Posts: 154
I don't have 5S or PC status, but nearly 10K points set to expire shortly -- does the 12/31/21 expiration extension cover lowly non-elite Gold members? I've seen that question asked upchain, but (I think) not answered...
Mar 8, 2021, 6:28 pm
#193
Join Date: Jan 2006
Location: SFO
Programs: AA Lifetime PLT, AS MVP Gold, Hyatt Glob, Marriott Lifetime TE
Posts: 154
I think I answered my own question -- though Hertz first told me I was extended, on calling back and asking specifically, I was told no extension unless 5S or PC. Time to book a one-day rental...
Mar 9, 2021, 3:10 pm
#194
Join Date: Jan 2005
Location: London
Posts: 1,251
So, nobody has had any luck getting Hertz to restore points that expired during the pandemic?
I've just logged in to see that my entire points balance has been wiped out. For some reason I was under the impression that they had been extended, like most airlines are doing.
It seems like my status (5S) has been retained, despite no rentals for more than 12 months, but my entire points balance is gone. Quite sad about this!
I've just logged in to see that my entire points balance has been wiped out. For some reason I was under the impression that they had been extended, like most airlines are doing.
It seems like my status (5S) has been retained, despite no rentals for more than 12 months, but my entire points balance is gone. Quite sad about this!