Hertz Platinum Elite Member Upgrades?

Old Mar 23, 15, 4:41 pm
  #1  
Original Poster
 
Join Date: Apr 2014
Location: Charlotte, NC
Programs: Starwood Plat,Hyatt Diamond,Flying Blue Plat,Hertz Plat
Posts: 19
Hertz Platinum Elite Member Upgrades?

I'm a newly minted Platinum member. I just rented an FCAR and got... an FCAR. Is this a normal experience or did I just get FCAR'd?

My contract does say my name and "Platinum" on the second line, so it's certainly updated in the system. The car did come from a hotel HLE location and I have no previous relationship with this location.
dz28202 is offline  
Old Mar 23, 15, 5:05 pm
  #2  
Suspended
 
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,658
There are numerous threads about the (designated and soft) benefits of the Platinum program.
Some - like me - see very good value in it for my rental needs.
Others are not so certain.
One of a number of representative threads on this topic.
My advice would be to keep your expectations in check with regard to Platinum upgrades.
Both Prestige and DREAM Collection vehicles are beyond the scope of the program.
That is not to say you may not be upgraded to a Prestige vehicle.
But do not expect to rent a compact and drive off gratis in a Porsche or a Range Rover. That is simply not going to happen.
Yes, there are nice upgrades. But I've also had no upgrades at CLT and RDU.
The four-hour grace period at the end of a rental is a very good benefit.
HLE locations usually have a limited selection of vehicles.
Also, it helps to have a relationship with a location manager(s) if you are going to be renting regularly.

Last edited by UAPremExecflyer; Mar 23, 15 at 5:08 pm Reason: added thread link
UAPremExecflyer is offline  
Old Mar 24, 15, 12:40 am
  #3  
 
Join Date: Aug 2007
Location: San Francisco
Programs: Hyatt Globalist, Hilton Diamond, UA 1K, Hertz Platinum
Posts: 286
my guess is because it came from a HLE since not all of them carry more than F cars.. If the HLE is in a high profile area they will have better than F cars. I have received a few Prestige cars while booking a F from several HLEs only because they normally have a few in their fleet. My assumption is an HLE will give you the best car they have as a Platinum. With large airport locations getting more than a luxury is purely based on relationship/frequency and of course availability since they can see up to 15 platinums a day.
zxsuxr is offline  
Old Mar 24, 15, 4:51 am
  #4  
 
Join Date: Feb 2004
Location: USA
Programs: Frontier 100K, AC SE100K, BA Gold, WN A-/CP, Hyatt Globalist
Posts: 4,150
My closest HLE shows 'call for availability' for class G which is the highest that they even offer. If they had a class G (Premium) or even class I (Luxury) you would have gotten it with an F or F6 reservation. You could have asked the HLE to change your rate to an intermediate standard if it would have saved you anything.

Another quirk is that the few international locations I have rented from say service level:Platinum however as they are independently owned franchises stuck in 1990s tech (Dot Matrix carbonless form printers etc), the service is anything but. I have bought cars in less time than it takes to rent in Aruba, Mexico, Costa Rica, Jamaica, and the Bahamas.

Hertz is very hesitant to give out anything above class I. That is the top 'official' upgrade per the platinum t&c. A Platinum desk rep advised me that alot of this has to do with insurance credit card issues. Most credit cards only cover vehicles with an MSRP of $45k and below.
expert7700 is offline  
Old Mar 31, 15, 10:54 am
  #5  
Original Poster
 
Join Date: Apr 2014
Location: Charlotte, NC
Programs: Starwood Plat,Hyatt Diamond,Flying Blue Plat,Hertz Plat
Posts: 19
The whole experience was kind of underwhelming, actually. I ended up going to the airport and "upgrading" to an Impala. I travel a lot and live in the city -- I don't even own a car any more. I set my expectations pretty low: I was hoping for a Buick and an offer for a ride home (three blocks). I got neither.
dz28202 is offline  
Old Mar 31, 15, 4:10 pm
  #6  
Original Member
 
Join Date: May 1998
Location: Kirkland, WA
Posts: 6,932
You should be able to book complimentary pickup and dropoff at your house or a hotel when you reserve the car through Platinum reservations.

QL
QuietLion is offline  
Old Apr 4, 15, 5:37 pm
  #7  
 
Join Date: Jul 2012
Location: Western Wisconsin
Programs: DL DM, HH Devalued Diamond, Hertz President's Club
Posts: 795
I had to google Hertz Platinum.....is anyone getting this free or do you have to buy into it? Per the link I went on, it is $1200 if you are already Prez Circle. IMHO, definitely not worth it.
orr333 is offline  
Old Apr 4, 15, 8:55 pm
  #8  
 
Join Date: Jan 2006
Location: Los Angeles, CA
Programs: AA Lifetime Plat - 4MM • BA Gold • Delta Platinum Medallion • Four Seasons Elite
Posts: 12
I have been Hertz Platinum since receiving complimentary membership upgrade from AMEX in Dec 2014. I always rent/reserve a full size without neverlost. Daily rate is usually $50 - $80 depending on location.

I have used it:
Three times in LHR - Upgraded to Volvo SUV twice and Mercedes ML once. I was met at terminal with car brought to me without having to take bus.

Twice at AMS - Upgraded to Bentley Continental GT Speed (Best upgrade so far) and then a Range Rover Evoque. They delivered car to terminal each time.

Once at SFO - Upgraded to brand new Infinity Q56 - Picked me up in Hertz Towncar and drove me to car rental center where someone was waiting to greet me and hand me keys to car.

Also rented from several other US rentals live LV, Miami, etc. without much of an upgrade or additional service above normal gold.
fastalk is offline  
Old Apr 4, 15, 9:57 pm
  #9  
 
Join Date: Aug 2007
Location: San Francisco
Programs: Hyatt Globalist, Hilton Diamond, UA 1K, Hertz Platinum
Posts: 286
Originally Posted by orr333 View Post
I had to google Hertz Platinum.....is anyone getting this free or do you have to buy into it? Per the link I went on, it is $1200 if you are already Prez Circle. IMHO, definitely not worth it.
Its free if you have the Amex Centurion Card...

I find the value that Platinum gives me outweighs the $1200 annual fee.
To each his own
zxsuxr is offline  
Old Apr 7, 15, 2:56 pm
  #10  
Hilton Contributor Badge
 
Join Date: Sep 2008
Location: Scottsdale, AZ
Programs: AA Plat, DL Plat, Marriott Plat, Priority Club Plat, HHonors Diamond, SPG Gold, Avis CC, Hertz Plat
Posts: 654
Originally Posted by orr333 View Post
I had to google Hertz Platinum.....is anyone getting this free or do you have to buy into it? Per the link I went on, it is $1200 if you are already Prez Circle. IMHO, definitely not worth it.
I have it free through my Amex. I have used it, but prefer my Chairman status with Avis. Avis rates always seem to be lower and Chairman benefits seem to be better than Hertz Plat (at least, they seem better for me).
GNALUZU is offline  
Old Feb 24, 18, 3:23 pm
  #11  
Original Poster
 
Join Date: Apr 2014
Location: Charlotte, NC
Programs: Starwood Plat,Hyatt Diamond,Flying Blue Plat,Hertz Plat
Posts: 19
I think the program may have changed a bit because the service for Platinum is significantly better than it was previously. I generally get a call from the station manager the day before who meets me at baggage claim and have my pick of whatever I want from their local fleet. With enough advance notice, they can find me just about anything. Iíve had Range Rovers, Escalades, Porscheís, S-classes, and actually given back overly upgraded cars.
dz28202 is offline  
Old Dec 2, 20, 11:17 pm
  #12  
 
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,081
I reserved a Prestige Collection luxury 7-passenger SUV (Infiniti QX60 or Range Rover Discovery) for 23-27 Nov. Showed up to pick up my car and was the only person within a half mile of that end of the rental car building (it was a total ghost town). Walked up to the Hertz area but my name was not on the board--this was my first rental as a platinum so I didn't know what to expect (nor did I get any proactive communication from Hertz on what *to* expect). Luckily, due to the ghost town, I was able to walk right into the gold booth where they asked for my name and then told me that as a platinum my name shouldn't be on the board and I should always come into the booth anyway (really? I can't imagine that would be fast on busy days, but anyway...). They handed me my keys and rental agreement for a car just outside the booth and told me to show my driver's license at the booth when driving out of the lot.

Lo and behold, it was a QX60. It was parked in such a huge puddle that I had to get in on the passenger's side and climb over the center console to get into the driver's seat. Satellite radio was activated, but (despite the big screen in the center of the dash) the car had no nav system. It had about 17,000 miles on the odometer, so not new but not extremely tired either.

My family was waiting back at baggage claim plus I didn't really know what to expect as a platinum member, otherwise I might have gone back to the booth to see if any better vehicles were available. I know some will say "first-world problems", but is that what I should expect from Hertz as a platinum when reserving a specific prestige collection vehicle? Am I better off just booking something like a midsize and counting on a complimentary upgrade to this kind of vehicle?

Last edited by FlyinHawaiian; Dec 10, 20 at 5:21 am Reason: The post and following discussion is less about BOS and more about Platinum service, so it is moved to an existing thread
DJ_Iceman is offline  
Old Dec 3, 20, 6:21 am
  #13  
 
Join Date: Oct 2016
Posts: 1,744
Originally Posted by DJ_Iceman View Post
Am I better off just booking something like a midsize and counting on a complimentary upgrade to this kind of vehicle?
I have no experience with it, but I think this instinct is correct.

I'm curious, how did you get platinum status?
m907 is offline  
Old Dec 3, 20, 7:46 am
  #14  
Moderator: Hawaii-based airlines & Hawai'i forums
 
Join Date: Mar 2003
Location: Ka ʻĀpala Nui, Nuioka
Programs: NEXUS/Global Entry, Delta, United, Hyatt, IHG, Marriott, and Hertz
Posts: 16,512
In the very early days, the general rule was that a Platinum member would get assigned the best car the lot had to offer. The general status-quo I observed in the pre-Covid and bankruptcy days was to generally rent a full-size and expect a Prestige Class car. In the 80s and 90s, it was a steady diet of Town Cars, followed by Cadillacs, BMWs, Infinitis, etc in more recent years. YMMV on what to expect if one rents a Manager's Special or Economy Class car.

The goal of Platinum service is white glove, bespoke treatment. If you aren't happy with the car assigned, you should feel free to voice that and work with the manager on duty (or a designated agent with authority) on a vehicle in inventory that is more to your liking and not expect a lot of drama/haggling on the rate.

I have no idea if they are offering Platinum pick-up and drop-offs these days.
FlyinHawaiian is online now  
Old Dec 3, 20, 5:34 pm
  #15  
 
Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,081
Originally Posted by m907 View Post
I'm curious, how did you get platinum status?
I recently got an AmEx Centurion card, so was able to upgrade my PC status to platinum.
DJ_Iceman is offline  

Thread Tools
Search this Thread
Search Engine: