Feb 14, 2018, 4:35 am
Last edit by: FlyinHawaiian
Link to previous (archived) thread:
https://www.flyertalk.com/forum/hertz-gold-plus-rewards/2103590-increase-easy-pass-convenience-fee.html
https://www.flyertalk.com/forum/hertz-gold-plus-rewards/2103590-increase-easy-pass-convenience-fee.html
Hertz PlatePass (General Discussion) Thread [New Charge Policy, Eff. Feb 2018]
Oct 10, 2011, 6:44 am
#31
Join Date: Oct 2007
Location: Munich, Germany
Programs: Miles&More Blue, SPG Silver
Posts: 3,379
The Lee Roy Selmom Expressway has no cash collection any longer!!! They bill you by making a picture of your licence plate. If you have a rental car PlatePass kicks in automatically. Otherwise you would only pay 3$ or 2.50$ if you are registered with SunPass.
Oct 11, 2011, 12:20 pm
#32
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
In Broward and Palm Beach counties, the Florida Turnpike and the Sawgrass Expressway still provide cash toll booths.
More information:
http://floridasturnpike.com/all-elec...ling/index.cfm
Oct 11, 2011, 1:20 pm
#33
Join Date: Jan 2009
Location: New York suburbs
Posts: 4,210
In '09 I did the FL driveout from MIA. Leaving the Hertz garage, I found a sign for I-95 at an intersection, turned left, and immediately found myself on a feeder expressway with a tollbooth. Back then it was $1 cash or Sunpass. I paid cash. Did the FL toll authorities completely eliminate paying cash as an option for the toll expressways exiting the MIA rental car area?
Oct 25, 2011, 8:25 am
#34
Join Date: Jun 2002
Location: NYC, USA
Programs: AA PLT, 3MM, DL Plat, Hertz PC, SPG Gold
Posts: 601
I recently received an invoice from PlatePass for $99.50 for a rental in August.
When I looked up the detail of the toll charges, they were all incorrect. The vehicle was nowhere near the location listed on the invoice. (Also, I rent a lot of cars from Hertz and never use PlatePass.....I have my own EZ-Pass that I use when necessary)
I called PlatePass and told them of their error. They asked me to document (gas or parking receipts) that the vehicle was not near the tolls in question. I did not incur parking charges during the rental and I did not retain my gas receipts.
I asked the representative to prove that the charges are accurate. He said that the burden of proof was on me.
So now we are in a Mexican standoff. Does anyone else on this board have a similar experience?
When I looked up the detail of the toll charges, they were all incorrect. The vehicle was nowhere near the location listed on the invoice. (Also, I rent a lot of cars from Hertz and never use PlatePass.....I have my own EZ-Pass that I use when necessary)
I called PlatePass and told them of their error. They asked me to document (gas or parking receipts) that the vehicle was not near the tolls in question. I did not incur parking charges during the rental and I did not retain my gas receipts.
I asked the representative to prove that the charges are accurate. He said that the burden of proof was on me.
So now we are in a Mexican standoff. Does anyone else on this board have a similar experience?
Oct 26, 2011, 6:43 pm
#35
Join Date: May 2005
Location: JFK
Posts: 187
I've disputed them on charges via their customer service and was refunded. Do you have anything you can send? A food receipt that shows you in another location? Or make a PDF of the credit card charge of the missing gas receipt via your credit card company's website. The "burden of proof" argument seems a bit excessive on their part. If worse comes to worse dispute the charge with your credit card company and provide them with the documentation. The credit card company should seek the proof from PlatePass then as well.
Nov 21, 2011, 12:08 pm
#36
Join Date: Nov 2011
Programs: Chairman US Airways, Diamond Hilton
Posts: 1
Plate Pass...RIP OFF!!
I rented from Hertz for the first time. (It was on one of the discount sites so I should have known better!) Well, I got a bill from a September rental where they are charging me $14.30 for Plate Pass charges. Folks, this is the biggest scam going!! I had two tolls for $1.25 each for a four day rental. When I called Plate Pass I was told that I should have read the agreement! Well, touche' for them!! Who does? No one, of course! That's why they are able to do this! I rent from Enterprise, Avis, National, Budget, etc. Not one of these other companies has ever tried pulling this on me! I am wise to you Hertz!! And I am determined to spread the word!! Renter beware!!
Nov 21, 2011, 12:59 pm
#37
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Welcome to Flyertalk.
They were right, you should have read the agreement or asked before you used it. Not sure why you would think it would just be a pass through for the tolls, of course they will add a fee.
They were right, you should have read the agreement or asked before you used it. Not sure why you would think it would just be a pass through for the tolls, of course they will add a fee.
Nov 21, 2011, 1:15 pm
#38
Join Date: May 2008
Location: YYZ
Posts: 2,636
Welcome to Flyertalk!
I'm sorry you feel 'scammed.' Any time I've used Hertz with Plate Pass, I've always been aware of the service fee from the locations (asking or a plate pass flyer or something; it's been a while) and I think it's even on the rental sleeve. I'm inherently suspicious of added fees, so I always double check.
The plate pass website states the following:
source
Which is why I only use it on longer rentals if I'm taking a toll road frequently. I'm sorry you had to learn the lesson the hard way. Next time, just leave the transponder in the box and take the cash lanes.
I'm sorry you feel 'scammed.' Any time I've used Hertz with Plate Pass, I've always been aware of the service fee from the locations (asking or a plate pass flyer or something; it's been a while) and I think it's even on the rental sleeve. I'm inherently suspicious of added fees, so I always double check.
The plate pass website states the following:
Hertz offers this service for $2.95 per rental day, plus incurred tolls at the cash toll rates, if PlatePass® is used at any time during the rental period. The maximum service fee (excluding tolls) is $14.75 per rental month. If a Hertz or Advantage rental car is rented for a multiple month period, the PlatePass® fees will only apply for the months that the PlatePass® service was actually used. For example, if a car is rented for a two-month period, and PlatePass® was only used during the first month, the fees will not apply to the second month.
Which is why I only use it on longer rentals if I'm taking a toll road frequently. I'm sorry you had to learn the lesson the hard way. Next time, just leave the transponder in the box and take the cash lanes.
Nov 21, 2011, 1:35 pm
#39
Join Date: Mar 2011
Programs: DL ♦, Marriot Plt, NATL EE
Posts: 526
Avis, Budget, National and Alamo all offer similar services IIRC
Nov 21, 2011, 1:36 pm
#40
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
As others have noted, you should have made yourself aware of the T+Cs...
Last edited by dagrin; Nov 21, 2011 at 8:42 pm Reason: Edited for Relevance After Merge...Thanks
Nov 21, 2011, 3:03 pm
#41
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
If you sign an agreement for an extra service without reading it, that's your own fault.
Nov 26, 2011, 9:58 pm
#42
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,561
While I completely agree that the OP should have read the agreement, he/she didn't sign an agreement for an "extra service" (i.e. it's not a separate agreement). It is buried in the T&C of the rental contract. All that said, there are usually signs all over the place in the Hertz office about the service. Also, as another poster mentioned, there couldn't possibly be an expectation that the OP was going to go thru tolls for free. Any rational person would realize that they were going to get charged for using the tolls, though possibly not as steeply as PlatePass charges (which has increased recently without adding any additional benefits).
Nov 28, 2011, 3:14 pm
#44
Join Date: Jun 2002
Location: NYC, USA
Programs: AA PLT, 3MM, DL Plat, Hertz PC, SPG Gold
Posts: 601
Update to my earlier post: I received another invoice today from PlatePass for toll charges that I did not incur.
I called customer service and again they told me that the charges seem valid (I am 100% certain that I did not incur the tolls).
I faxed them some credit card receipts and other invoices that generally indicate that I was based several hours away from the disputed tolls on the days in question. However, the documentation I provided is not dispositive, i.e., it does not prove that I did not incur the tolls.
This is getting frustrating......if they charge my credit card, I will dispute with the credit card company.
I called customer service and again they told me that the charges seem valid (I am 100% certain that I did not incur the tolls).
I faxed them some credit card receipts and other invoices that generally indicate that I was based several hours away from the disputed tolls on the days in question. However, the documentation I provided is not dispositive, i.e., it does not prove that I did not incur the tolls.
This is getting frustrating......if they charge my credit card, I will dispute with the credit card company.
Jan 24, 2012, 8:33 am
#45
Join Date: Feb 2004
Location: Netherlands
Posts: 4,281
Hi,
Had an issue with Platepass in Illinois. I normally never use PlatePass, always make sure that the device is shut in the case and not pulled out. In Nov. last year, rented a car for a day at ORD and to my surprise, I was billed a few weeks later for the usage of it. Complained to Hertz, but of course they insisted I did use it and upon checking PlatePass, it indicated that I used it at some exit near on my way back to the airport.
I am certain that I did not use it since even if I do not have the change, I would pay it online with Illinois Toll Road.
It is a small charge, but it is the principle that counts. I am wondering what is a way to prevent these miscellaneous charges when we as the renter am 100% certain we did not use it and will not be charged for using it.
Cheers!
Had an issue with Platepass in Illinois. I normally never use PlatePass, always make sure that the device is shut in the case and not pulled out. In Nov. last year, rented a car for a day at ORD and to my surprise, I was billed a few weeks later for the usage of it. Complained to Hertz, but of course they insisted I did use it and upon checking PlatePass, it indicated that I used it at some exit near on my way back to the airport.
I am certain that I did not use it since even if I do not have the change, I would pay it online with Illinois Toll Road.
It is a small charge, but it is the principle that counts. I am wondering what is a way to prevent these miscellaneous charges when we as the renter am 100% certain we did not use it and will not be charged for using it.
Cheers!
