Is Hertz Customer service really this bad?
May 22, 2014, 6:54 pm
#1
Original Poster
Join Date: Mar 2014
Posts: 279
Is Hertz Customer service really this bad?
I rent cars on a near weekly basis for a day or sometimes a week. I often use Avis and enterprise but recently started using Hertz because of the location convenience (2 blocks from home)
I made 3 rentals the past month
1 walkup to rental location
1 over the internet
1 via phone to Customer service.
Each time I have requested to have my rewards paid in Marriott points and not in Hertz points.
Each time they have not done it and awarded me Hertz rewards.
Frustrated I have emailed them and gotten no where, either they do nothing or they fail to respond at all.
After the latest incident I sent a sternly worded email and ask that it immediately be forwarded to a supervisor. That was 4 days ago and no response.
Is Hertz always this bad??
Are others having issues with their CS?
I made 3 rentals the past month
1 walkup to rental location
1 over the internet
1 via phone to Customer service.
Each time I have requested to have my rewards paid in Marriott points and not in Hertz points.
Each time they have not done it and awarded me Hertz rewards.
Frustrated I have emailed them and gotten no where, either they do nothing or they fail to respond at all.
After the latest incident I sent a sternly worded email and ask that it immediately be forwarded to a supervisor. That was 4 days ago and no response.
Is Hertz always this bad??
Are others having issues with their CS?
May 23, 2014, 1:16 am
#2
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,698
I'd say no, your experiences are a fluke -- it could certainly just be poor service at one particular location.
-J.
-J.
May 23, 2014, 5:11 am
#3
Original Poster
Join Date: Mar 2014
Posts: 279
EDIT: update- after multiple emails it seems they have finally responded and corrected the account. Hopefully going forward I don't have any more issues.
Last edited by Trinob; May 23, 2014 at 6:00 am
May 23, 2014, 7:27 am
#6
Join Date: May 2014
Posts: 7
I used to rent a Wrangler at KOA but there is a Wrangler safety recall, so I was given a Jeep liberty (? I think so). Then I contacted with online Hertz CS saying they should refund me some money since Wrangler is much more expensive than Liberty and I was not told there is a Wrangler safety recall before arriving KOA. I got feedback a couple of weeks later and they refund me $50.
May 23, 2014, 7:55 am
#7
Join Date: Feb 2009
Location: NYC
Programs: UA 1K, Marriott Gold, Hertz PC, DL Silver Medallion, Hilton Gold
Posts: 255
