Charged for fuel even though returned full
Apr 3, 2013, 1:44 am
#1
Original Poster
Join Date: Nov 2008
Posts: 22
Charged for fuel even though returned full
I returned my rental with a full tank to Hertz at MCO just minutes after filling the tank at Suncoast down the street from the airport.
But they still charged me 91.69 USD for fuel (Fuel & Service). Have anyone else been a victim of this?
I have emailed Hertz and hopefully they will refund this. My CC-statement can also confirm that I was charged 80 USD at the Suncoast. (Btw almost 6USD\gallon.... woah. The people at suncoast sure know how to make a buck on unsuspecting tourists
But they still charged me 91.69 USD for fuel (Fuel & Service). Have anyone else been a victim of this?
I have emailed Hertz and hopefully they will refund this. My CC-statement can also confirm that I was charged 80 USD at the Suncoast. (Btw almost 6USD\gallon.... woah. The people at suncoast sure know how to make a buck on unsuspecting tourists
Apr 3, 2013, 1:49 am
#2
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
I returned my rental with a full tank to Hertz at MCO just minutes after filling the tank at Suncoast down the street from the airport.
But they still charged me 91.69 USD for fuel (Fuel & Service). Have anyone else been a victim of this?
I have emailed Hertz and hopefully they will refund this. My CC-statement can also confirm that I was charged 80 USD at the Suncoast. (Btw almost 6USD\gallon.... woah. The people at suncoast sure know how to make a buck on unsuspecting tourists
But they still charged me 91.69 USD for fuel (Fuel & Service). Have anyone else been a victim of this?
I have emailed Hertz and hopefully they will refund this. My CC-statement can also confirm that I was charged 80 USD at the Suncoast. (Btw almost 6USD\gallon.... woah. The people at suncoast sure know how to make a buck on unsuspecting tourists
http://www.flyertalk.com/forum/orlan...on-ripoff.html
Did you get a receipt from Hertz? That should have the gas level on it. A photocopy of the receipt from the gas station may be helpful, too. I routinely keep those for a couple of weeks just for this reason.
Apr 8, 2013, 10:22 pm
#5
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,222
Originally Posted by boredandre:20557869
I messaged Hertz on facebook, and two days later I got an message back saying they are sorry for this and that I will get a refund.
Thanks for your input guys
Thanks for your input guys
Apr 9, 2013, 2:36 am
#7
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,243
Just happened to me at LAX last month. Calling customer service was useless as the demanded a receipt that I no longer had. Calling the station worked, particularly as I was able to describe the gas station by name and cross streets.
Apr 10, 2013, 12:48 am
#8
Join Date: Apr 2005
Location: Chicago 'burbs
Programs: UA 2P, HHonors Diamond, Hertz Gold
Posts: 873
Apr 10, 2013, 1:47 am
#9
Join Date: Jan 2005
Location: Silicon Valley
Programs: Marriott Ambassador
Posts: 1,243
Ummm. Actually they didn't. That as the point of my post. I called the station and they reversed the charge. 3 days late a credit appeared on my statement.
Apr 10, 2013, 6:11 am
#10
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,011
This is even more frustrating when some cars' gas gauge don't hit the F line, or dips a little only after 5 miles of driving. I had a car rental agent charged me for fuel for 1/8th of tank, and tried to intimidate me into accepting the charge, even when I had the gas receipt in hand. Had to get a supervisor involved to get the charge removed.
Apr 10, 2013, 4:18 pm
#11
Join Date: Dec 2008
Location: LAS
Programs: DL FO, HHonors Gold, MR Gold, ICH Plat, National EC
Posts: 255
Or you have a slow gauge that doesn't register quickly after filling...this happened to me with an Avis rental a few years ago up in Seattle...darn thing was slam full and gauge still read probably 9/10 full. Agent tried to charge me and we debated a few minutes after which he agreed to waive any fuel charge.
Sep 17, 2013, 8:42 am
#12
Join Date: Dec 2010
Location: Coastal CT
Programs: UA MM Lifetime Gold, Delta Gold, SPG/ Marriott Lifetime Gold, HH Gold
Posts: 55
Avis does this in Manhattan all the time
This is SOP for Avis in Manhattan. Makes no difference at all what the gauge reads - they don't even check it. If you have travelled less than 100 miles you will be charged for fuel even if you have filled it up. I finally figured this out after checking receipts a little more carefully (on a personal rental - the previous had been business).
Staff there were perfectly open about it - it's their "policy" and you have to go into the office, complain, show the gas station receipt and get refunded the gas charge.
This is on top of their $100+ per day rates (although that is just the standard in Manhattan)
Staff there were perfectly open about it - it's their "policy" and you have to go into the office, complain, show the gas station receipt and get refunded the gas charge.
This is on top of their $100+ per day rates (although that is just the standard in Manhattan)
Sep 17, 2013, 11:47 am
#13
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
This is SOP for Avis in Manhattan. Makes no difference at all what the gauge reads - they don't even check it. If you have travelled less than 100 miles you will be charged for fuel even if you have filled it up. I finally figured this out after checking receipts a little more carefully (on a personal rental - the previous had been business).
Staff there were perfectly open about it - it's their "policy" and you have to go into the office, complain, show the gas station receipt and get refunded the gas charge.
This is on top of their $100+ per day rates (although that is just the standard in Manhattan)
Staff there were perfectly open about it - it's their "policy" and you have to go into the office, complain, show the gas station receipt and get refunded the gas charge.
This is on top of their $100+ per day rates (although that is just the standard in Manhattan)
Sep 18, 2013, 4:01 pm
#14
Join Date: Sep 2009
Programs: UA, SWA, Marriott, Avis, Hertz, Hilton
Posts: 10
This has happened to me many times in the past few years. I am usually rushing through at 5am and fail to check the receipt each time. In most cases, they have refunded me when I caught it. The friendliest Hertz employee at PHX, "Bud" (now retired) informed me that if the car has less than 100 miles during your rental period, Hertz' default is to charge for fuel. They must take a couple additional steps to override the default and that's why this happens so often.
Sep 18, 2013, 4:30 pm
#15
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
This has happened to me many times in the past few years. I am usually rushing through at 5am and fail to check the receipt each time. In most cases, they have refunded me when I caught it. The friendliest Hertz employee at PHX, "Bud" (now retired) informed me that if the car has less than 100 miles during your rental period, Hertz' default is to charge for fuel. They must take a couple additional steps to override the default and that's why this happens so often.