Charged for fuel even though returned full

Reply

Old Apr 3, 13, 1:44 am
  #1  
Original Poster
 
Join Date: Nov 2008
Posts: 22
Charged for fuel even though returned full

I returned my rental with a full tank to Hertz at MCO just minutes after filling the tank at Suncoast down the street from the airport.

But they still charged me 91.69 USD for fuel (Fuel & Service). Have anyone else been a victim of this?

I have emailed Hertz and hopefully they will refund this. My CC-statement can also confirm that I was charged 80 USD at the Suncoast. (Btw almost 6USD\gallon.... woah. The people at suncoast sure know how to make a buck on unsuspecting tourists
boredandre is offline  
Reply With Quote
Old Apr 3, 13, 1:49 am
  #2  
Suspended
 
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,692
Cool

Originally Posted by boredandre View Post
I returned my rental with a full tank to Hertz at MCO just minutes after filling the tank at Suncoast down the street from the airport.

But they still charged me 91.69 USD for fuel (Fuel & Service). Have anyone else been a victim of this?

I have emailed Hertz and hopefully they will refund this. My CC-statement can also confirm that I was charged 80 USD at the Suncoast. (Btw almost 6USD\gallon.... woah. The people at suncoast sure know how to make a buck on unsuspecting tourists
Yep, that gas station has been raping people for years.

http://www.flyertalk.com/forum/orlan...on-ripoff.html

Did you get a receipt from Hertz? That should have the gas level on it. A photocopy of the receipt from the gas station may be helpful, too. I routinely keep those for a couple of weeks just for this reason.
Doc Savage is offline  
Reply With Quote
Old Apr 5, 13, 8:01 pm
  #3  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: NYC
Posts: 21,140
I also have made a habit of taking a photo of the dashboard showing the odometer and fuel gauge.
ijgordon is offline  
Reply With Quote
Old Apr 8, 13, 2:30 pm
  #4  
Original Poster
 
Join Date: Nov 2008
Posts: 22
I messaged Hertz on facebook, and two days later I got an message back saying they are sorry for this and that I will get a refund.
Thanks for your input guys
boredandre is offline  
Reply With Quote
Old Apr 8, 13, 10:22 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: NYC
Posts: 21,140
Originally Posted by boredandre:20557869
I messaged Hertz on facebook, and two days later I got an message back saying they are sorry for this and that I will get a refund.
Thanks for your input guys
Actually, the only thing they're probably sorry about is the fact that you caught them.
ijgordon is offline  
Reply With Quote
Old Apr 9, 13, 2:02 am
  #6  
Original Poster
 
Join Date: Nov 2008
Posts: 22
Probably
boredandre is offline  
Reply With Quote
Old Apr 9, 13, 2:36 am
  #7  
 
Join Date: Jan 2005
Location: Silicon Valley
Programs: Starwood Platinum, Marriott Platinum, Hilton Silver
Posts: 954
Just happened to me at LAX last month. Calling customer service was useless as the demanded a receipt that I no longer had. Calling the station worked, particularly as I was able to describe the gas station by name and cross streets.
clarkef is offline  
Reply With Quote
Old Apr 10, 13, 12:48 am
  #8  
gof
 
Join Date: Apr 2005
Location: Chicago 'burbs
Programs: UA 2P, HHonors Diamond, Hertz Gold
Posts: 871
Originally Posted by clarkef View Post
Just happened to me at LAX last month. Calling customer service was useless as the demanded a receipt that I no longer had. Calling the station worked, particularly as I was able to describe the gas station by name and cross streets.
Of course then the station will just say you used Google Street View
gof is offline  
Reply With Quote
Old Apr 10, 13, 1:47 am
  #9  
 
Join Date: Jan 2005
Location: Silicon Valley
Programs: Starwood Platinum, Marriott Platinum, Hilton Silver
Posts: 954
Originally Posted by gof View Post
Of course then the station will just say you used Google Street View
Ummm. Actually they didn't. That as the point of my post. I called the station and they reversed the charge. 3 days late a credit appeared on my statement.
clarkef is offline  
Reply With Quote
Old Apr 10, 13, 6:11 am
  #10  
Original Member
 
Join Date: May 1998
Location: CT/NY
Programs: UA Gold/MM, Starwood LT Platinum (former Ambassador), Hyatt Discoverist , Marriott Platinum
Posts: 4,070
This is even more frustrating when some cars' gas gauge don't hit the F line, or dips a little only after 5 miles of driving. I had a car rental agent charged me for fuel for 1/8th of tank, and tried to intimidate me into accepting the charge, even when I had the gas receipt in hand. Had to get a supervisor involved to get the charge removed.
PTahCha is offline  
Reply With Quote
Old Apr 10, 13, 4:18 pm
  #11  
 
Join Date: Dec 2008
Location: LAS
Programs: DL FO, HHonors Gold, MR Gold, ICH Plat, National EC
Posts: 255
Or you have a slow gauge that doesn't register quickly after filling...this happened to me with an Avis rental a few years ago up in Seattle...darn thing was slam full and gauge still read probably 9/10 full. Agent tried to charge me and we debated a few minutes after which he agreed to waive any fuel charge.
NVGuy36 is offline  
Reply With Quote
Old Sep 17, 13, 8:42 am
  #12  
 
Join Date: Dec 2010
Location: Coastal CT
Programs: UA 1K, SPG Lifetime Gold, HH Gold, AA, Delta
Posts: 31
Avis does this in Manhattan all the time

This is SOP for Avis in Manhattan. Makes no difference at all what the gauge reads - they don't even check it. If you have travelled less than 100 miles you will be charged for fuel even if you have filled it up. I finally figured this out after checking receipts a little more carefully (on a personal rental - the previous had been business).

Staff there were perfectly open about it - it's their "policy" and you have to go into the office, complain, show the gas station receipt and get refunded the gas charge.

This is on top of their $100+ per day rates (although that is just the standard in Manhattan)
RaoulM is offline  
Reply With Quote
Old Sep 17, 13, 11:47 am
  #13  
 
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 1,671
Originally Posted by RaoulM View Post
This is SOP for Avis in Manhattan. Makes no difference at all what the gauge reads - they don't even check it. If you have travelled less than 100 miles you will be charged for fuel even if you have filled it up. I finally figured this out after checking receipts a little more carefully (on a personal rental - the previous had been business).

Staff there were perfectly open about it - it's their "policy" and you have to go into the office, complain, show the gas station receipt and get refunded the gas charge.

This is on top of their $100+ per day rates (although that is just the standard in Manhattan)
You should file a complaint with the appropriate agency. That type of behavior is completely unacceptable and they should be taken to task for it.
Red259 is offline  
Reply With Quote
Old Sep 18, 13, 4:01 pm
  #14  
 
Join Date: Sep 2009
Programs: UA, SWA, Marriott, Avis, Hertz, Hilton
Posts: 10
This has happened to me many times in the past few years. I am usually rushing through at 5am and fail to check the receipt each time. In most cases, they have refunded me when I caught it. The friendliest Hertz employee at PHX, "Bud" (now retired) informed me that if the car has less than 100 miles during your rental period, Hertz' default is to charge for fuel. They must take a couple additional steps to override the default and that's why this happens so often.
arnhead is offline  
Reply With Quote
Old Sep 18, 13, 4:30 pm
  #15  
 
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 1,671
Originally Posted by arnhead View Post
This has happened to me many times in the past few years. I am usually rushing through at 5am and fail to check the receipt each time. In most cases, they have refunded me when I caught it. The friendliest Hertz employee at PHX, "Bud" (now retired) informed me that if the car has less than 100 miles during your rental period, Hertz' default is to charge for fuel. They must take a couple additional steps to override the default and that's why this happens so often.
For the people this does happen to is it billed on your receipt when you return the car or are you getting a credit card charge for the fuel afterwards?
Red259 is offline  
Reply With Quote

Thread Tools
Search this Thread