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Consolidated "Hertz Pre-Paid / Pay Now Reservation and Missing Points"

Consolidated "Hertz Pre-Paid / Pay Now Reservation and Missing Points"

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Old May 10, 18, 6:11 am
  #91  
 
Join Date: Jan 2016
Posts: 456
It's an error in the Hertz system. Give them a call to the Gold Rewards phone # and they'll fix it quickly. Promo codes normally work only on pay later prices, so that's why prepaid discount disappeared. And yes, it's 1pt per dollar spent on base charges, with some bonuses if you're a 5*/PC.
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Old May 10, 18, 7:18 am
  #92  
 
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold and Silver Wings, AS MVPG75K, HH Diamond, IC Plat, Marriott Gold, Hertz 5*
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Originally Posted by klanfa View Post
It's an error in the Hertz system. Give them a call to the Gold Rewards phone # and they'll fix it quickly. Promo codes normally work only on pay later prices, so that's why prepaid discount disappeared. And yes, it's 1pt per dollar spent on base charges, with some bonuses if you're a 5*/PC.
I hope they fix it quickly. Others have reported getting it fixed quickly, but it was a frustrating experience for me, in the course of which I found no fewer than four different threads on the topic. See Post 25 above.
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Old Aug 26, 18, 10:45 am
  #93  
 
Join Date: Dec 2007
Posts: 2,334
Sorry to resurrect such an old thread, but I have been having trouble all year with points not posting.

First, points weren't being posted to Delta. I called and they sent points over to DL, which did end up posting.

To avoid this hassle, I started having my points post to Hertz instead (figured it might be more reliable to keep all the points in the Hertz program instead). Well...still no points posting. The rentals show up in my points account activity history, but post as 0 points. I submitted the "request missing points" form a couple weeks ago, but never heard back.

Do I have to again call and ask them to post the points? I have confirmed that my Gold Plus rewards number has been included on every reservation.

What gives? Anyone else have this problem?
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Old Aug 27, 18, 9:49 am
  #94  
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Join Date: Sep 2007
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This is an issue for me for the last couple rentals this month as well. The rental posts but shows 0 points as well. I also tried submitting the request missing points and never for any response.
Their feedback form on the website for normal contact is also broken and gives an error... so the only way to contact them is by calling (ugh - good luck) or twitter.

Ended up sending a tweet to Hertz with the info and they posted it, although it went as a 'customer service adjustment' so I don't think the rental counted as a credit towards status renewal.
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Old Aug 27, 18, 10:06 am
  #95  
 
Join Date: Dec 2007
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Originally Posted by rylan View Post
This is an issue for me for the last couple rentals this month as well. The rental posts but shows 0 points as well. I also tried submitting the request missing points and never for any response.
Their feedback form on the website for normal contact is also broken and gives an error... so the only way to contact them is by calling (ugh - good luck) or twitter.

Ended up sending a tweet to Hertz with the info and they posted it, although it went as a 'customer service adjustment' so I don't think the rental counted as a credit towards status renewal.
Just got off the phone with them. They indicated that my points aren't posting because I tend to book "Pay It Now" prepaid rentals, and the system can't tell the difference between Hertz prepaid rentals and third-party prepaid rentals such as Hotwire. The agent said there doesn't seem to be any work around this, and that I should call in every time I want points posted. Doesn't seem look an efficient way to run a rewards program. She said they are trying to get software installed to automate this process, but she didn't have an ETA on when it might be fixed.

My rentals have been counting toward status (since the rental has posted, but with 0 points), so haven't noticed any issues there.
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Old Aug 28, 18, 7:11 am
  #96  
 
Join Date: Feb 2010
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Originally Posted by newsmanhoss View Post
They indicated that my points aren't posting because I tend to book "Pay It Now" prepaid rentals, and the system can't tell the difference between Hertz prepaid rentals and third-party prepaid rentals
Yes known issue they have had for years, I've just emailed and gotten credit for any prepaid rental. Several threads on this including https://www.flyertalk.com/forum/hert...nts-after.html
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Old Aug 28, 18, 8:53 am
  #97  
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I never book 'pay it now' rentals and yet my last couple have not posted anyway.
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Old Aug 28, 18, 10:59 pm
  #98  
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I merged a few recent threads relating to the same issue of Hertz and Pay Now/ Pre-Paid reservations and the missing points.


Thanks
Jason8612 Hertz Mod
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Old Dec 1, 18, 7:25 pm
  #99  
 
Join Date: Dec 2007
Posts: 2,334
Looks like the problem may have finally been fixed. Points automatically posted during my last two prepaid rentals. I am changing my profile to my Delta Skymiles number. I'll report back on whether that worked after my next rental.
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Old Dec 4, 18, 10:00 pm
  #100  
 
Join Date: Feb 2013
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Originally Posted by newsmanhoss View Post
Looks like the problem may have finally been fixed. Points automatically posted during my last two prepaid rentals. I am changing my profile to my Delta Skymiles number. I'll report back on whether that worked after my next rental.
Unfortunately not. Always prepay rentals and last month had 3 rentals. 2 went fine. 1 posted as 0 points so here goes calling again.. After ALL THESE YEARS you think they find a solution. Surely prepaid goes for 30% of rentals as it's usually cheaper so why would it be so hard.... The amount of points they 'steal' this way from customers that dont check their accounts often ...
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Old Mar 14, 19, 6:05 am
  #101  
 
Join Date: Feb 2009
Location: Boston, MA
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no Hertz points for AAA pre-paid rental

Originally Posted by newsmanhoss View Post
Looks like the problem may have finally been fixed. Points automatically posted during my last two prepaid rentals. I am changing my profile to my Delta Skymiles number. I'll report back on whether that worked after my next rental.
This issue has not been fixed. I was aware that booking Hertz pre-paid rentals on bidding sites like Hotwire were ineligible for points accrual, but was not aware that AAA pre-paid reservations do not accrue Hertz points. I submitted a missing points request for a recent Hertz rental and received the following reply:

"Award Retro Credit Failure"
008 Rentals using travel industry rates/discounts, tour and wholesale rentals and convention rate rentals are not eligible for Rewards Points."

Low and behold, buried in the T&C of the AAA pre-paid rental is the following language:
"Prepaid reservations may not be eligible for express service, loyalty programs, or frequent flyer miles."

First, why does it say "may" instead of "will not?" Second, I can see how frequent flyer miles would not accrue since rental car agencies usually tack on a small fee if you are earning air miles instead of their loyalty points. But Hertz is the preferred partner of AAA, and I am surprised that they are treated the same as low-cost consolidator travel agencies. As a parent, one of the perks of booking Hertz with AAA is a free child seat. I was not aware of the little-advertised detriment of using AAA pre-pay. Caveat emptor!

Last edited by flatlined; Mar 14, 19 at 5:42 pm
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Old Mar 14, 19, 6:17 am
  #102  
 
Join Date: Dec 2007
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Mine are again not posting either, and I'm having to call in to manually get the points posted. I'm going to just accrue Hertz points instead of trying to get airline points to post. Even with Hertz points, I still have to call in to get them posted.
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