Consolidated "Hertz Pre-Paid / Pay Now Reservation and Missing Points"
Mar 29, 2013, 6:47 am
#16
Original Poster
Join Date: Jan 2010
Location: Stockholm, Sweden + Austin, Tx
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,848
Apr 13, 2013, 9:13 am
#17
Join Date: Jan 2012
Location: NYC
Programs: UA Silver, AA Gold, Marriott Plat, Hilton Gold, Hertz PC
Posts: 37
Anyone had any resolution on this? Unfortunately I'm still having the same issue where I see rentals posting with 0 points in my activity and I don't get any YTD rental credit either. Spoke with a very helpful person at Hertz who verified that my profile is correct and there's no apparent reason this should be happening.
Apr 13, 2013, 12:45 pm
#18
Join Date: Dec 2012
Location: Bristol, UK
Programs: Hertz Presidents Circle; SPG Lifetime Platinum; Hilton Honors Diamond
Posts: 658
Exactly the same for me. 10 US rentals in the last month, and every one of them showed up in my profile with 0 points. Called up and they confirmed that my profile is correct and that they would investigate. 24 hours later I had an email from Customer Service confirming that they had credited points commensurate with the $$ I had paid per rental.
Sounds like vigilance is required for now, which is irritating but far from the end of the world.
Sounds like vigilance is required for now, which is irritating but far from the end of the world.
Apr 18, 2013, 1:46 am
#20
Join Date: Sep 2010
Location: New Zealand
Programs: QF Platinum / LTS, Air NZ Gold Elite, Velocity Silver, OW Emerald, Hertz PC
Posts: 227
Same thing down in New Zealand. Rentals were showing up for March and April but no reward points were showing. An email to Hertz Gold customer service in Australia fixed it within 60 mins.
Apr 18, 2013, 2:34 pm
#21
Join Date: Apr 2009
Location: CLD
Programs: ua S, marriott P, hilton G, ihg P
Posts: 579
If you have a straightforward case (i.e., points entirely missing), it's easy to get it fixed. All it takes is to fill up the online form.
BUT... if you have partial points missing (e.g., bonus points not posting), it's a steep uphill battle to just get someone to listen to your story. There is no place in the online form to put comments or attach screenshots. Email to customer service takes long time (if ever) to get to a real person.
It has happened to me a few times since Jan this year, and none of them get resolved yet. I'm on the brink of not trusting Hertz promotion any more..
BUT... if you have partial points missing (e.g., bonus points not posting), it's a steep uphill battle to just get someone to listen to your story. There is no place in the online form to put comments or attach screenshots. Email to customer service takes long time (if ever) to get to a real person.
It has happened to me a few times since Jan this year, and none of them get resolved yet. I'm on the brink of not trusting Hertz promotion any more..
Apr 18, 2013, 2:43 pm
#22
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
I have 1 rental in Feb showing 0 points, and I know it was eligible and I paid for it. I did get a really big upgrade with that rental so I am curious if that had something to do with it. I sumbitted a request online via the form, no luck, called they didn't seem interested in helping. I just made a request on facebook. See if that brings me any luck.
Apr 18, 2013, 2:51 pm
#23
Join Date: Jan 2012
Location: NYC
Programs: UA Silver, AA Gold, Marriott Plat, Hilton Gold, Hertz PC
Posts: 37
I called Hertz again earlier today to get points posted for my last few rentals (haven't had one post with >0 points since Jan) Apparently my company's CDP is causing the issue-- a latent problem from the system upgrade they did recently. They are working on fixing it, but for now I'll just have to make calling to get points part of my routine...
Apr 18, 2013, 4:33 pm
#24
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
I'm having this problem every rental (a few a month)! I fill out the online request multiple times, I call multiple times, it never gets fixed the first time. HERTZ SUCKS, I'm getting sick of this problem. Hopefully someone learns of a fix and posts some info... I am sure it's a result of the recent system upgrade (upgrade?) they did.
...and I was so impressed with the recent notifications of car stall location they implemented...
...and I was so impressed with the recent notifications of car stall location they implemented...
Apr 18, 2013, 5:36 pm
#25
Join Date: Jul 2007
Programs: MR PremPlat, DL DM 1M, AA Plat, Avis First, Hertz PC
Posts: 134
Heard multiple times from gold reps that Hertz 'upgraded' their system and points is a royal mess. Haven't been any getting points on Corporate CDP but do get points on weekend rentals using AAA CDP.
The trick is to get the right customer service rep to make an adjustment to your account. Hope this helps.
With all this points trouble, I'm surprised why hertz initiated a "double your points" promo. I guess Double of Zero points is still zero...
The trick is to get the right customer service rep to make an adjustment to your account. Hope this helps.
With all this points trouble, I'm surprised why hertz initiated a "double your points" promo. I guess Double of Zero points is still zero...
Apr 18, 2013, 5:56 pm
#26
Join Date: Jul 2011
Programs: AA & DL / SPG & HGP
Posts: 1,723
Apr 19, 2013, 7:47 am
#27
Join Date: Apr 2006
Location: PBI
Programs: UA plat - Marriott plat
Posts: 47
All my last 8 rentals from March and April are showing 0 points. The missing points form on the site that I used almost a month ago did not produce any result. I am currently at the third call with Hertz CS, I hope I got a good one this time...
Apr 20, 2013, 10:44 am
#29
Join Date: Dec 2009
Location: PHL / NYC / PSA-BLQ
Programs: AA PPRO, Marriott/Hilton Gold, AMX-Plat, Global Entry
Posts: 3,109
I have some rentals with 0 and some with double entries so it shows 2x points. A mess.
Added: just saw they're doing double points starting 4/10 so that may explain some of these double entries. Although I still see 2x entries prior.
Added: just saw they're doing double points starting 4/10 so that may explain some of these double entries. Although I still see 2x entries prior.
Last edited by JMN57; Apr 20, 2013 at 10:49 am