Carfirmation Enhancement: Mobile Gold Upgrades
Dec 11, 2012, 7:51 pm
#16
Original Poster
Join Date: Dec 2009
Location: ORD
Programs: Hertz Presidents, UA Plat, IHG Plat, MR Plat, HH Gold
Posts: 423
It seems like they're still working the bugs out. I'm one for two in getting the link even when getting the email telling me to expect it.
Dec 13, 2012, 2:42 am
#17
Join Date: Aug 2002
Location: PDX
Programs: HHonors Gold since '02, Hertz President's Circle since '07
Posts: 3,226
They're calling it Mobile Gold Upgrades.
Dec 17, 2012, 8:33 am
#18
Join Date: Jul 2001
Location: Near Pittsburgh, Pennsylvania, USA, Earth (PIT)
Programs: Airline/TSA Avoidance Platinum, Hotel Disloyalty Silver, Hertz 1.7*
Posts: 5,277
Hm, it doesn't say on that page that it's only in xyz locations now. Will be interesting to see on Friday if they are doing this at my HLE. I kinda doubt it. I don't think they've ever tried to get me to buy an upgrade at the counter, so not sure they will start doing so in the carfirmation. But then again, maybe it could be seen as untapped revenue potential....
Dec 17, 2012, 1:32 pm
#19
Join Date: Aug 2002
Location: PDX
Programs: HHonors Gold since '02, Hertz President's Circle since '07
Posts: 3,226
But it does on this more detailed page.
"Mobile Gold Alerts are currently available at select USA locations"
"Mobile Gold Alerts are currently available at select USA locations"
Dec 17, 2012, 2:21 pm
#20
Join Date: Jul 2001
Location: Near Pittsburgh, Pennsylvania, USA, Earth (PIT)
Programs: Airline/TSA Avoidance Platinum, Hotel Disloyalty Silver, Hertz 1.7*
Posts: 5,277
But it does on this more detailed page.
"Mobile Gold Alerts are currently available at select USA locations"
"Mobile Gold Alerts are currently available at select USA locations"
Dec 18, 2012, 11:24 am
#21
Original Poster
Join Date: Dec 2009
Location: ORD
Programs: Hertz Presidents, UA Plat, IHG Plat, MR Plat, HH Gold
Posts: 423
I had better results at IAD on Sunday night. Was assigned a Mazda 5, was offered a Jeep for free and a Chevy Traverse for $10/day extra. Clicked refresh again and was offered a Rav-4 for free and same Chevy for the up-charge.
Dec 19, 2012, 10:12 pm
#23
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
This sounds like a great idea.
Though on my last rental, in ATL, I didn't get a Carfirmation and my name wasn't even up on the board when I got to the rental center. After waiting nearly 10 minutes to see the lone agent in the gold booth, she rather quickly gave me the stall # and then I noticed it was on the board and I had just received the carfirmation. Not sure if it was some delay in them recognizing my flight arrival (and if you know ATL, you know it takes a while to get to the RCC), or whether it was another snafu and the agent pushed it all through.
Though on my last rental, in ATL, I didn't get a Carfirmation and my name wasn't even up on the board when I got to the rental center. After waiting nearly 10 minutes to see the lone agent in the gold booth, she rather quickly gave me the stall # and then I noticed it was on the board and I had just received the carfirmation. Not sure if it was some delay in them recognizing my flight arrival (and if you know ATL, you know it takes a while to get to the RCC), or whether it was another snafu and the agent pushed it all through.
Dec 20, 2012, 9:52 am
#24
Join Date: Mar 2011
Location: SoCal
Programs: AA EXP, HHonors LTDia, Marriott Plat
Posts: 639
This sounds like a great idea.
Though on my last rental, in ATL, I didn't get a Carfirmation and my name wasn't even up on the board when I got to the rental center. After waiting nearly 10 minutes to see the lone agent in the gold booth, she rather quickly gave me the stall # and then I noticed it was on the board and I had just received the carfirmation. Not sure if it was some delay in them recognizing my flight arrival (and if you know ATL, you know it takes a while to get to the RCC), or whether it was another snafu and the agent pushed it all through.
Though on my last rental, in ATL, I didn't get a Carfirmation and my name wasn't even up on the board when I got to the rental center. After waiting nearly 10 minutes to see the lone agent in the gold booth, she rather quickly gave me the stall # and then I noticed it was on the board and I had just received the carfirmation. Not sure if it was some delay in them recognizing my flight arrival (and if you know ATL, you know it takes a while to get to the RCC), or whether it was another snafu and the agent pushed it all through.
Dec 21, 2012, 7:53 pm
#25
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
I got my notification this morning at 7:24 am for an 8:00 am walk-in reservation at LAX (I'm local).
I was assigned a Chevy Malibu (F reservation). For the entire time from 7:24 until about 8:20 am when I was on the lot to pick up, I was offered the same 3 cars over and over and over (I refreshed at least 50 times from home to on the lot), a Mitsubishi Spyder white for $0 more, Ford Mustang CV gray for $10 more per day and a Ford Must GT SDN silver for $40 more per day.
My partner and I took a look at the cars in the Gold Choice area...nothing exciting...mostly Toyota Corolla's, Mitsubishi Galant's and Chevy Malibu's...and a few other unexciting choices (all midsize or full size). So, we then took a look at the Chevy Malibu we were assigned. Didn't care for it. So then I hit the Search vehicles with Neverlost button and was offered ONE different choice (the other two upcharge cars remained the same), a Chrysler 200 CV (convertable) for $0 more (Los Angeles is in the high 50's today with rain coming over the weekend...and I'm going to Northern California) and although I did hit the button for a car change, we decided to go back to the Gold Choice area. Luckily, right when we were looking at cars they drove in an almost brand new Toyota Camry. We picked that since the gas mileage and trunk space is great.
Carfirmation change was sent to my smartphone within less than a minute from the time I made the change to the Chrysler 200 CV. I looked at the Gold board about 2 minutes after I initianted the change and it had already changed to the new assinged spot (of the car I didn't end up taking anyway...but a nice experiment to watch the process).
I've got this car for a week. Driving into Hertz LAX next Friday for another car when I return this one. It was very quiet on the lot...we were the only ones ever looking in the Gold Choice area. Lots of cars on the lot.
I was assigned a Chevy Malibu (F reservation). For the entire time from 7:24 until about 8:20 am when I was on the lot to pick up, I was offered the same 3 cars over and over and over (I refreshed at least 50 times from home to on the lot), a Mitsubishi Spyder white for $0 more, Ford Mustang CV gray for $10 more per day and a Ford Must GT SDN silver for $40 more per day.
My partner and I took a look at the cars in the Gold Choice area...nothing exciting...mostly Toyota Corolla's, Mitsubishi Galant's and Chevy Malibu's...and a few other unexciting choices (all midsize or full size). So, we then took a look at the Chevy Malibu we were assigned. Didn't care for it. So then I hit the Search vehicles with Neverlost button and was offered ONE different choice (the other two upcharge cars remained the same), a Chrysler 200 CV (convertable) for $0 more (Los Angeles is in the high 50's today with rain coming over the weekend...and I'm going to Northern California) and although I did hit the button for a car change, we decided to go back to the Gold Choice area. Luckily, right when we were looking at cars they drove in an almost brand new Toyota Camry. We picked that since the gas mileage and trunk space is great.
Carfirmation change was sent to my smartphone within less than a minute from the time I made the change to the Chrysler 200 CV. I looked at the Gold board about 2 minutes after I initianted the change and it had already changed to the new assinged spot (of the car I didn't end up taking anyway...but a nice experiment to watch the process).
I've got this car for a week. Driving into Hertz LAX next Friday for another car when I return this one. It was very quiet on the lot...we were the only ones ever looking in the Gold Choice area. Lots of cars on the lot.
Dec 21, 2012, 9:26 pm
#26
Join Date: Jul 2001
Location: Near Pittsburgh, Pennsylvania, USA, Earth (PIT)
Programs: Airline/TSA Avoidance Platinum, Hotel Disloyalty Silver, Hertz 1.7*
Posts: 5,277
My test today was nixed because I arrived about 30 min or so early and they hadn't done my paperwork yet. So I didn't get an email until they set me up with a car. That email says to check with the desk for today's specials or whatever the wording is, hehe.
Dec 21, 2012, 11:10 pm
#27
Join Date: Aug 2002
Location: PDX
Programs: HHonors Gold since '02, Hertz President's Circle since '07
Posts: 3,226
Dec 22, 2012, 8:50 am
#28
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,231
Originally Posted by TSparky:19893404
I usually have this problem when I give them my exact time of arrival. I then need to go in the booth to get the stall. Because of this I tend to give my arrival time 30min early, which seems to work.
Dec 28, 2012, 1:51 pm
#29
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
Picking up another car this morning (12/28 - 9 am) at LAX...returned my car from last Friday at the same time.
I was assigned a Chevy Malibu (same as last week - both F reservations) but eventually chose another Toyota Camry (same as last week) from the Gold Choice area (there were 4 convertibles in the Gold Choice area, a Mustang CV, a Chrysler 200 and two Mitusbishi Spyder CV's for no additional cost).
I was offered from Mobile Gold Upgrades a Chevy Impala, Mazda 6 and Dodger Avenger for $0 more (I kept refreshing - over 50 times - and they would rotate between the three). Deal of the Day is the Chevy Corvette CV for $30 more per day...and the Chevy Camero SS was available for $50 more per day (those last two cars...everytime). Carfirmation text came in 15 minutes later this week for an 8 am walk-in reservation (7:39 am vs. 7:24 am last week). I did not try this week for a Mobile Gold Upgrade vehicle that had Neverlost.
I was assigned a Chevy Malibu (same as last week - both F reservations) but eventually chose another Toyota Camry (same as last week) from the Gold Choice area (there were 4 convertibles in the Gold Choice area, a Mustang CV, a Chrysler 200 and two Mitusbishi Spyder CV's for no additional cost).
I was offered from Mobile Gold Upgrades a Chevy Impala, Mazda 6 and Dodger Avenger for $0 more (I kept refreshing - over 50 times - and they would rotate between the three). Deal of the Day is the Chevy Corvette CV for $30 more per day...and the Chevy Camero SS was available for $50 more per day (those last two cars...everytime). Carfirmation text came in 15 minutes later this week for an 8 am walk-in reservation (7:39 am vs. 7:24 am last week). I did not try this week for a Mobile Gold Upgrade vehicle that had Neverlost.