Glasgow Airport, declined CDW, charged anyway, renters beware
Jun 6, 2012, 11:48 pm
#1
Original Poster
Join Date: Jun 2009
Location: Los Angeles, CA
Programs: AA EXP (3.5MM), UA Premier, Hertz President's Circle, Marriott
Posts: 163
Glasgow Airport, declined CDW, charged anyway, renters beware
I am a former Presidents Circle renter, now plain 5 star. I rented last month at Glasgow Airport. My profile show insurance declined. My confirmation shows insurance declined. When I returned the car to the airport for a week, was given a bill with full CDW insurance and told there was no remedy.
I complained for 10 days, Hertz finally admitted their mistake, said they'd refund, apologize in writing and send a $50 certificate. Nothing has happened since then, nothing received.
Now I plan to just dispute the entire credit charge. Renters at Glasgow Airport - be forewarned, watch for them adding declined coverage to your rental! (I presume the agent who charges gets a commission or something?)
I complained for 10 days, Hertz finally admitted their mistake, said they'd refund, apologize in writing and send a $50 certificate. Nothing has happened since then, nothing received.
Now I plan to just dispute the entire credit charge. Renters at Glasgow Airport - be forewarned, watch for them adding declined coverage to your rental! (I presume the agent who charges gets a commission or something?)
Jun 7, 2012, 3:31 am
#2
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Join Date: Jan 2002
Posts: 44,574
IME, rates excluding CDW can be a lot more expensive than those including CDW. Was the amount you were charged higher than what you booked ?
If it was then that is poor and I would complain. As far as disputing the charge goes, the card company may not accept a dispute at this stage since the company has said that they will refund the amount and will want to allow time for company to do so
Dave
If it was then that is poor and I would complain. As far as disputing the charge goes, the card company may not accept a dispute at this stage since the company has said that they will refund the amount and will want to allow time for company to do so
Dave
Jun 7, 2012, 9:50 pm
#3
Original Poster
Join Date: Jun 2009
Location: Los Angeles, CA
Programs: AA EXP (3.5MM), UA Premier, Hertz President's Circle, Marriott
Posts: 163
IME, rates excluding CDW can be a lot more expensive than those including CDW. Was the amount you were charged higher than what you booked ?
If it was then that is poor and I would complain. As far as disputing the charge goes, the card company may not accept a dispute at this stage since the company has said that they will refund the amount and will want to allow time for company to do so
Dave
If it was then that is poor and I would complain. As far as disputing the charge goes, the card company may not accept a dispute at this stage since the company has said that they will refund the amount and will want to allow time for company to do so
Dave
Jun 8, 2012, 7:22 am
#4
Join Date: Mar 2006
Posts: 1,638
yes, they do. there is a lot of pressure on them to push this upsell.
actually, since the company has only said that they will refund, and haven't actually done so yet, the dispute with the credit card is a nice way to pressure them to live up to their word. there really is no reason not to put in a dispute.
actually, since the company has only said that they will refund, and haven't actually done so yet, the dispute with the credit card is a nice way to pressure them to live up to their word. there really is no reason not to put in a dispute.
Jun 8, 2012, 8:29 am
#5
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Join Date: Jan 2002
Posts: 44,574
My experience of disputes with Amex and visa is that they ask whether what the merchant has said/agreed/not agreed and if the merchant has agreed to make good the amount that they will not accept the dispute until the merchant has had reasonable time to do so
Jun 8, 2012, 8:31 am
#6
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Join Date: Jan 2002
Posts: 44,574
Eeep. that is a lot of unagreed extra. just as an aside, you may want, in future in UK, to check the rates that include CDW et al since they are , ime, often these are cheaper rates than those that do not include it
Jun 8, 2012, 8:46 am
#7
Join Date: May 2006
Location: New York, London, Sydney
Programs: United GS/2MM, DL*P, VS*G, AA*EXP, Avis CHM, Hertz Platinum, Sixt*D, HH*D, HGP*P, Starwood*P
Posts: 9,847
I agree that they ask. And if you say that they have promised and failed to do it, they have no issues putting it through.
Jun 8, 2012, 8:59 pm
#8
Original Poster
Join Date: Jun 2009
Location: Los Angeles, CA
Programs: AA EXP (3.5MM), UA Premier, Hertz President's Circle, Marriott
Posts: 163
I am a former Presidents Circle renter, now plain 5 star. I rented last month at Glasgow Airport. My profile show insurance declined. My confirmation shows insurance declined. When I returned the car to the airport for a week, was given a bill with full CDW insurance and told there was no remedy.
I complained for 10 days, Hertz finally admitted their mistake, said they'd refund, apologize in writing and send a $50 certificate. Nothing has happened since then, nothing received.
Now I plan to just dispute the entire credit charge. Renters at Glasgow Airport - be forewarned, watch for them adding declined coverage to your rental! (I presume the agent who charges gets a commission or something?)
I complained for 10 days, Hertz finally admitted their mistake, said they'd refund, apologize in writing and send a $50 certificate. Nothing has happened since then, nothing received.
Now I plan to just dispute the entire credit charge. Renters at Glasgow Airport - be forewarned, watch for them adding declined coverage to your rental! (I presume the agent who charges gets a commission or something?)
Jun 9, 2012, 8:20 am
#9
Join Date: Mar 2006
Posts: 1,638
Jul 8, 2012, 10:49 pm
#10
Original Poster
Join Date: Jun 2009
Location: Los Angeles, CA
Programs: AA EXP (3.5MM), UA Premier, Hertz President's Circle, Marriott
Posts: 163
Buyer Beware Hertz UK - This from a former Presidents Circle Member!
Well - Hertz finally admitted their mistake and posted a credit for CDW to my credit card, four weeks later.
I have never received the apology letter and voucher they said was sent a month ago.
They also say they send a second voucher for another $100, I have not received that either.
They also say they credit an extra day - that has not posted either.
It is all being handled through their "lack of" service center in Dublin.
Buyer beware - Hertz UK.
I have never received the apology letter and voucher they said was sent a month ago.
They also say they send a second voucher for another $100, I have not received that either.
They also say they credit an extra day - that has not posted either.
It is all being handled through their "lack of" service center in Dublin.
Buyer beware - Hertz UK.