No more than a week, IME. I would ping them again; good luck!

When did you use it last? It doesn’t seem to work anymore, I thought its dead already a while ago.

It's no longer a special. Some locations and dates offer similar rates, booked normally.

Thanks. Any hint which locations and dates I should look for?

I just tried it for this sunday. Manhattan 55th st location to LGA picking up at 2PM dropping off at midnight. Came out to 25+ tax for a midsize.

The rate only works if you pick up 2PM or after.

I completed my one way rental to LGA. They credited me the $35 but not the taxes linked to the one way fee.

I used this rate last week (@E40th btwn 1-2nd) and last month (W34th) but ime, hertz.com will not book the ICAP rate when picking up at some corporate locations (E12/University or Lafayette) where it used to & still should be valid.

Apologies if posted elsewhere but I just noticed a slew of changes to 24/7 T&Cs including a $750 deductible.

http://www.hertz247.com/NewYork/en-U...sAndConditions

Ok thanks all.

Haven't been all through the thread to see if this is covered (so apologies if this is repeating earlier experience) - Hertz has major issues with one ways to the airport - whether using On Demand / 24/7 or regular Hertz.

In the the case of the former, they will leave you hanging right as your reservation was due to start with "car not available" message. You can wait for 40 mins trying to get an agent, or you can try to find a cab, because Hertz is doing nothing for you at this point. After this happened to me twice, I gave up trying to use HOD for one ways to EWR from Manhattan. After lots of exchanges I finally got to a regional VP who explained that their Ts and Cs don't guarantee any car availability - in contrast to standard rental car reservation in NY state.

I have used regular Hertz one way rentals t EWR in the past when they are trying to reposition cars. Availabaility has been much less than normal in the past year and there is ALWAYS a problem at EWR when returning the car as in every case (I have done it 5 or 6 times) they will try and charge you a regular daily one way rate - often north of $200 no matter what the reservation said or you were quoted. I have also paid the $25 one way rate, only to be charged taxes on a normal daily rate - it's a mess and requires you to deal with confused counter staff rather than the rapid return crew.

Buyer beware - for me the hassle outweighs the savings after numerous bad experiences.

Thanks -- I did just that, and this time Customer Care processed the receipts right away, with the credits showing up on my AMEX statement just days layer!

Glad it worked out for you,

I did notice something interesting today; I booked a one-way from Manhattan to JFK for later this month and noticed the one-way fee was not appearing; it looks like prices have reverted back to their normal rates. I confirmed this by booking a few more one-ways and also changing an existing one. In all cases, there was no one-way fee (and it dropped off my existing reservation, once I modified it).

I wonder if the powers that be saw the light and listened to the negative feedback and rolled back the fee.

I'm taking screenshots of my reservations showing the lower rates, just in case...

11/9 Update - Got the email confirmation that my one-way to JFK was ready for pickup, but when I went to the garage, the valet said there were no Hertz cars. So, I called Customer Care and canceled my reservation and hopped in a cab. Another free ride!

Did two EWR-Manhattan one ways the past couple weeks. First one - no car available, called customer service, took a cab and was reimbursed a few days after I submitted the receipt. Second one - changed the reservation as my flight was early, no $35 one way fee. Invoice sent after completion of the rental is back to the old rate. Guess they listened.

They do need to train their staff at EWR though, took them 10 minutes to let me go as they didn't know what to do with the 24/7 car. I think by the time they finally let me through there were 5-6 cars waiting behind me.

Site is now telling me that the "Maximum advanced booking time" for JFK (not sure about other airports) is 10 days. Believe this policy was instituted today, as I was not getting this error this morning.

It is 10 days for all Hertz247 bookings now.@:-)

Wow i use Hertz24/7 frequently (when I'm staying in a city for work) - I loved being able to book several weeks in advance - the 10 day rule is kind of killing it :(

Yeah, sort of a bizarre rule, but in practice the only real inconvenience is having to set a calendar alert to remind you to book 10 days out. Haven't found that to be too much trouble personally.

Does anyone have any recent experience on picking up a Hertz 24/7 car a few minutes early? I called and the agent informed me that Hertz will charge you an extra fee from anywhere between 0.14 and $1 per minute, even if I picked up one minute earlier (which is silly - I have a feeling she is just making the rules up). The new terms and conditions make no mention of an early pickup.

So, I thought Hertz 24/7 worked this out with me but it turns out that 7 months after the fact, they send me a bill for the fiasco that occurred in September that I posted about before. :mad: It's clear to me that Hertz 24/7 is completely inept at what they do and no one seems to know why I'm being billed again. I'm thinking of complaining to the Better Business Bureau and also file a complaint with the New York Attorney General's Office at this point. All this over a lousy $27.93.

If you're looking to get a one way rental from Manhattan to the airport, Avis and Budget have one way rentals at $45. I've used Avis a couple times and it's worked really well; it took the desk 5 minutes to give me keys, there's no hassle, and everyone is nice. My car going to JFK was a Subaru and coming back from JFK was a brand new Ford Escape with a panoramic sunroof.

You don't have to deal with the tragedy that is Hertz 24/7. :td:

I am confused. Did Hertz offer to reduce your bill from $62.93 to $27.93? :confused: $27.93 looks about right for a one way rental from Manhattan to LGA.

I also have had several issues with cars not being available with Hertz247. However, Hertz247 is good at reimbursement for cab fare. The only issue is that reimbursement is capped at $50 which means I need to pay about $20 to JFK. JFK is flat rate $52 plus tolls and tips.:(

This has not been my experience. I had an issue with a 1-way rental from Manhattan to Newark, so I was told to take a cab and send the receipt in.

- I wasn't told of the $50 limit on reimbursement - my cab fare after tolls and tip was $88.
- I sent the receipt in the same day, but was told when I called 3 days later that it was not received. I sent it in again, but was again told when I called a week later that it was not received. I sent it in again and was told 2 days later that "it was forwarded to management and call back in a couple of days". All 3 times when I sent my receipt in, I got an automated reply stating my email was received.

So, it's been nearly 2 weeks and still no reimbursement (or even anyone reaching out from Hertz to let me know what they're doing). I've had to follow up multiple times, and it's super frustrating to hear that they've no idea what I'm talking about, and I should resend my email.

24/7's already shaky reliability for one-ways from Manhattan to airports has taken a nose-dive for me. I'm now 0/3 in the last month or so (two JFKs and one LGA). I won't use them to EWR due to the taxi refund cap.

In one case, I booked a one-way Hertz HLE to JFK using points; I'm still fighting with Customer Care on getting my ZE1 points back. But for straight taxi refunds, it's been pretty quick for me.

Hertz on Demand leaves DC
 

Recently it seems Hertz on Demand has ceased operation in all of DC. All vehicles are unavailable and a call to customer service confirms they are no longer operating in Washington, DC.

The few times I used them there was a problem on each transaction so I will not miss them at all but I wonder who will take over all their parking spaces?

Huh - that's interesting. As early as maybe 2 or 3 weeks ago they still had on demand cars at DCA. As for parking spaces, most of them are probably leased, so they will just become normal parking spaces again unless the owner of the parking lot leases that spot out to another carshare service like ZipCar or Enterprise

I think that Hertz missed the ball on carshare because of a combination of their age requirement and trying to do things other carshares weren't (i.e. one ways, FCARs). A decent amount of the Zipcar/Enterprise customers are college students, but Hertz almost entirely excludes this population with their age requirement and no "waiver" for 18-20 yo college students. These college students will most likely continue on with ZipCar or Enterprise post graduation.

Also Hertz simply doesn't have that many cars around like Zipcar does, which brings the convenience factor down quite a bit.

Got a notice from Hertz today that 24/7 vehicles "in my area" are no longer available for rent. Went on the website and saw that all the non-HLE 24/7 locations in Denver are now gone. This just 8 short months after they aggressively expanded with dedicated parking spaces around the city....

I got stranded by Hertz 24/7 at LGA last night when my reserved one-way to Manhattan wouldn't work. I got the dreaded "Issue With Your Reservation" email while on the shuttle from the terminal to the lot. I got on the phone with 24/7 member support and while the agent could see that I had been assigned a car (and I eventually found it on the lot) she could not get the car to accept my credentials so I could start it. After 20 min of trying, the agent gave up and told me to take a cab. I decided to book a normal car from Hertz and will send 24/7 the bill.

The cutbacks on other cities plus the nose-dive in reliability in NYC makes me wonder if this product is long for the world.

Officially, Hertz247 only reimburses cab fare up to $50 which is more than enough from LGA. Please update us on how much Hertz247 reimburses you for your rental.:)

In lieu of cab, I have been successful more than once (you can search my posts in this thread; I suspect it's been at least five times) of having Hertz foot the entire bill of a regular one-day/one-way rental, plus gas when I was stranded at the airport. In each case, that cost was over the $50 taxi cap. I think I make persuasive arguments that 1), it's nigh impossible to get a cab from an airport lot and 2), most of my rentals are late at night.

I submit all of my receipts along with a brief explanation of why a cab wasn't possible. I also was able to get them to refund me the 1,100 ZE1 points that I used for a one-way in lieu of paying, but it took a lot of work to do that.

Quite honestly, Hertz's refund policy is probably the only reason why I still use 24/7.

How do you get Hertz 24/7 to book the one ways these days? They don't seem to have the availability.

You need to book early. OW availability is poor.

One-ways TO NYC airports are difficult to find availability. One-ways FROM airports are a little easier, but still need to be booked about a day in advance (at least in my experience).

I only book TO airports. I found booking FROM airports problematic simply because I don't know exactly when I will need the car, at least not one day in advance. You cannot make same day booking for OW.:(

I received full compensation for the Hertz rental, but it took a bit more effort than normal. I was told 24/7 compensation is going to be changed for failed one-ways very shortly. The new policy will be reimbursment for out-of-pocket expense LESS the cost one would have paid for the 24/7 with a cap of $50.

So, if the one-way would have been $25 and the cost of the taxi was $30, 24/7 will only reimburse $5.

That actually seems fair, and I always wondered why they were seemingly too generous with their reimbursements (basically making it almost free if they couldn't deliver). On the other hand, with all of the hassle that you've had to deal with each time 24/7 has failed to work (and even the hassle you've had when they DO work!), I think there should be an extra $10 thrown in...

Hertz 24/7 in London disappearing?
 

What's happened to Hertz 24/7 in London?

There used to be quite a few locations in my area (NW6) within walking distance, but I tried to book a car today and found every location within 2-3 miles of me has vanished.

In fact, looking at the map of locations I would say 2/3 to 3/4 of all the London location have disappeared. Only a handful of Central London locations are left, although all the B&Q and Costco ones seem to still be there.

I last used them around 2 months ago and there was no problem finding cars at all then!

Are they shutting down 24/7 in London or is this some kind of temporary glitch?

Looks like they are exiting the carshare business in my eyes... Many cities have no 24/7 cars and there have been reports saying that Hertz sent them emails saying they are no longer in their area.

A great shame if so.

Zipcar are in need of some serious competition in this city, having already absorbed all their other real rivals. Prices are sharply higher and overall availability of cars lower compared to 2-3 years ago when there were more players on the scene.

I think the problem with 24/7 is that it was never marketed very seriously here outside of Hertz's own channels (I think I signed up after seeing it on Hertz's own website) - compared to Zipcar's near-saturation advertising. And the target market for carshare isn't necessarily the same as that of traditional rentals.

Definitely agree- Hertz should be targeting 18-21 yr olds in college, especially those in major cities like DC and New York imo. Many students in a metro area will stay in that metro area after graduating and continue using the particular carshare service they used in college.

ZipCar's pricing has definitely gone up since the acquisition by Avis. 9/10 times I rent a car from DCA now on the weekends when I need a car. I can generally get a Prius or nicer car for ~$25 to $30/day and spend maybe $15 or $20 on gas... Beats the hell out paying ~$100 for a day with Zipcar especially since I get a cleaner, nicer car.

Enterprise CarShare seems to be gaining some ground, at least in the DC area from what I can tell, but still lacks the number of locations that ZipCar has.

It appears they have "turned off" one-way rentals for just about every remaining market via the website and mobile app for the time-being. Not surprising, as they obviously were having problems getting their act together.

Their Facebook site alludes to a "brand relaunch" later this year. Wonder if that means yet another name for this dog of a product. :rolleyes:

Another brand relaunch? Fourth time is a charm I guess?

An article in Crain's Chicago Business indicates that they may partner with Walgreens for parking spaces, as they did with Lowe's.

"The pilot program in Chicago let customers rent a car via the Hertz site or app. After completing the transaction, customers received a numerical code to type into a keypad from outside the driver-side window or front windshield. The keypad, inside the car, is sensitive enough to pick up the strokes through the glass. The code opens the door; the keys are waiting inside."