Please help
 

My nephew aged only 28 died on Christmas Day due to cancer. A week before his funeral I ordered a hire car from Hertz to drive myself to his funeral. I ordered the car paying extra for delivery to be delivered to my office at 0830. At 0830 on the day I phoned to say that the car had not been delivered, they said they would get back to me. Half an hour passed and no call so I called them again. They said the car had been delivered and the keys handed over. I said I had received no car or no keys. They said they would call me straight back. Again another half an hour passed and no call. I called them back and asked where my car was as I was quickly running out of time to get to the funeral. They said " bad news Im afraid, there is no car, we messed up on the order, sorry" I was so angry and so frustrated. The day was stressful enough as it was without this nonsense. I rushed along to a local taxi rank and hired a taxi to take me to the funeral, wait half an hour until the service was over and return me home. This cost me £120.00 I have emailed Hertz at least 15 times asking for this money to be compensated but they are completely ignoring me. I need to know how I can contact the Managing Director of Hertz as I am thinking of taking County Court action against them for breach of contract. But I would rather contact the Managing Director to explain to him/her my case. Im am so frustrated, can somebody please advise me?

Go To

http://wck2.companieshouse.gov.uk/96...2d/compdetails

and order company appointments information, this will cost 2 pounds but will give you the names and home addresses of the directors.

deekay27,

I'm extremely sorry that this happened to you. There is no need for you to spend the 2 pounds as I am in touch with all the right people to get this sorted. Can you please send me your rental details (as booked anyway) and your contact information via a private message? Then I'll work to get this sorted out for you.

Mike
Hertz