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Hawaii airlines website booking not working

Hawaii airlines website booking not working

Old May 11, 21, 9:59 am
  #1  
Original Poster
 
Join Date: Oct 2019
Posts: 6
Hawaii airlines website booking not working

The Hawaiian airlines site has been glitching since yesterday. Unable to search and/book without things errorring out. frustrating since it holds on to seats from a glitched session and raises prices as a result. Site is thinking those seats are gone even when they haven’t been booked yet.

just me out others having this issue too?
mac94949 is offline  
Old May 11, 21, 6:47 pm
  #2  
 
Join Date: Dec 2002
Location: Hawaii
Programs: AA PLT, AAdv since Day One
Posts: 2,622
The only glitch I have encountered in the past months, multiple times, is where I have had to put in dummy dates in the rental car screen to complete a flight-only purchase. Their website walks you through all the screens to get the schedule based on your travel dates for "flights only". You make your flight selection but before you get to the payment screen it gives yo a screen with your flights and tries to sell you a rental car reservation. If you ignore it and just hit "continue" you get an error message saying you have to select valid dates. I just put in the same pick up and return date without selecting a car and "poof!" I'm on to the payment screen with no car res..

I have flagged this to HA's customer service and web support and gotten nothing more than a automated "thank you" response. This has been going on for many months. YMMV.
inlanikai is offline  
Old May 15, 21, 8:49 am
  #3  
 
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,107
Yesterday, May 15th, "glitching" was an understatement. Many parts of the site were broken:
Couldn't log in
Bookings would fail at various points, or hang endlessly.
Couldn't look up existing reservations
Reservations line promised a wait of "up to 90 minutes"!
--
This morning I notice that the "intermittent errors" messages were still up, but the website seems to be working!
Someone had a long night!
StingWest is offline  
Old May 17, 21, 9:42 am
  #4  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 3,835

Hawaiian Airlines apologizes for website booking problems, long wait times


Hawaiian Airlines apologizes for website booking problems, long wait times (hawaiinewsnow.com)

As travelers flocked to book flights and redeem their travel miles, Hawaiian Airlines customers are facing issues with the company’s website and call center.

Over the past week, Hawaiian Airlines members said they faced difficulty logging into their accounts on digital channels and had issues getting through to an agent at the airline’s contact center.

In a letter to HawaiianMiles members, the airline apologized for the inconvenience and admitted that the issues stemmed from “an unexpectedly sharp surge in demand to book or rebook travel.”

Hawaiian Airlines said that these problems are two separate issues — one technical and one associated with staffing.
HNLbasedFlyer is offline  
Old May 30, 21, 4:02 pm
  #5  
 
Join Date: Aug 2001
Location: Movieville
Programs: PSA, Air Cal, Tarom Glam Miles (pre-devaluation)
Posts: 185
Change flights not working on the website (I tried two browsers) and I've been on hold for an hour.
renila is offline  
Old Jun 15, 21, 7:56 pm
  #6  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 3,835
I'm getting: 20027: Sorry! An unhandled error has occurred. Please try your search again. [WEB:BK123]

When doing flight searches on hawaiianairlines.com

Adding - I suspect it is by the one day flash sale $81 one way to the mainland.

Last edited by HNLbasedFlyer; Jun 15, 21 at 8:16 pm
HNLbasedFlyer is offline  
Old Jun 15, 21, 8:19 pm
  #7  
 
Join Date: Dec 2002
Location: Hawaii
Programs: AA PLT, AAdv since Day One
Posts: 2,622
Originally Posted by HNLbasedFlyer View Post
I'm getting: 20027: Sorry! An unhandled error has occurred. Please try your search again. [WEB:BK123]

When doing flight searches on hawaiianairlines.com

Adding - I suspect it is by the one day flash sale $81 one way to the mainland.
I get the same just now.
inlanikai is offline  
Old Jun 15, 21, 9:35 pm
  #8  
 
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 2,550
Originally Posted by HNLbasedFlyer View Post
I suspect it is by the one day flash sale $81 one way to the mainland.
Strange that the "one day flash sale" is on Jun 15 and Jun 16. Can't buy any tickets on the website though.
Tanic is offline  
Old Jun 15, 21, 10:29 pm
  #9  
 
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 3,835
Originally Posted by Tanic View Post
Strange that the "one day flash sale" is on Jun 15 and Jun 16. Can't buy any tickets on the website though.
Likely a reaction to the Southwest sale. Huge black eye for Hawaiian on a multi hour outage.
HNLbasedFlyer is offline  

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