HA Schedule LIH->LAX frustration

Old Feb 8, 19, 9:24 pm
  #1  
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HA Schedule LIH->LAX frustration

Hawaiian Airlines flight HA114 from Lihue to LAX used to leave around 6:20-ish AM to Honolulu, making a connection to 8am flight to LAX. HA requires 65 minutes connection time between flights at HNL. On their website, they currently show a flight leaving at 6:27am, but that leaves only 58 minutes between that flight and the 8am connection to flight HA10 to LAX. Although it's shown on the website as a legit flight, when you try to book it, it errors out because their system won't let you book it.

I've called it to their attention and pleaded with them to simply move HA114 departure up by 7 minutes, which would allow many travelers from LIH to get to LAX without a crazy layover at OGG (the next flight).

Alas.... no response from the HA scheduling Gods, and the website hasn't been updated to delete the flight. Frustrating!

If anyone's got any inside connection, please use it. Thanks.
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Old Feb 8, 19, 9:39 pm
  #2  
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Do you mean HA104? Have you tried completing the booking on Orbtiz or another OTA? EF and GF both show it as a legit connection.
Are you sure it's not a CC issue?

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Old Feb 9, 19, 8:32 am
  #3  
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HA Website shows the flight at HA114->HA10, dep 0627 arr 0702 with 58 min layover between HA114 and HA10. When you try to book, as soon as you move to traveler info page, it errors out. (Tried multiple browsers on 2 computers, not a tech or CC issue.) Contacted HA web support and they replied on 2/7/19,
"We have also checked the flights that you would like to have in October 9, 2019 and it shows that there is an invalid connection between your flights from LIH to HNL and HNL to LAX. Since the layover time is only 58 minutes, it is not enough to have a valid connection, as it requires to have at least 65 minutes layover or 1 hour and 5 minutes between each flights. However, you may select other flights available on the same date or other dates available that we have."

HA website still shows this flight - they have not removed it as an option. Have not tried Orbitz, etc, as I figure if HA won't let it book, Orbitz might, but then HA will switch it afterwards and then change fees ensue if I want to book something other than what they stick us with.

So...HA needs to remove flight if they aren't going to let folks book it, or better, move it up a few minutes so 65 minute layover at HNL allows booking. Kinda crazy....
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Old Feb 9, 19, 8:45 am
  #4  
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Try booking it on Orbitz or another OTA. If it tickets there, then you are good. In that case, there is no way that HA is going to change or cancel your ticket after the fact.
If you are still nervous or unconvinced, and since Orbitz offers 24 hour cancellation, why not try to book it there and see what happens.
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Old Feb 9, 19, 12:37 pm
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HA Web Support doesn't know what they're talking about. The MCT table clearly shows this as a legal connection:

STANDARD.D/D...D/I...I/D...I/I.
ONLINE 1.15 1.00 2.00 2.00
OFFLINE 1.15 1.00 2.00 2.00
** OR * ARE ALL
HA-HA DD 1.00 FLT 1 - FLT 614
HA-HA DD .45 FLT 9 - FLT 321
HA-HA DD .45 FLT 9 - FLT 583
HA-HA DD .50 FLT 9 - FLT 586
HA-HA DD .45 FLT 9 - FLT 593
HA-HA DD .50 FLT 9 - FLT 596
HA-HA DD 1.00 FLT 47 - FLT 148
HA-HA DD .55 FLT 101 - FLT 6
HA-HA DD .40 FLT 101 - FLT 10
HA-HA DD .55 FLT 104 - FLT 6
HA-HA DD .45 FLT 104 - FLT 10
HA-HA DD 1.00 FLT 105 - FLT 6
HA-HA DD .45 FLT 105 - FLT 10
HA-HA DD 1.00 FLT 107 - FLT 6
HA-HA DD .45 FLT 107 - FLT 10
HA-HA DD .55 FLT 114 - FLT 6
HA-HA DD 1.00 FLT 144 - FLT 44
HA-HA DD 1.00 FLT 181 - FLT 18
HA-HA DD .55 FLT 195 - FLT 4
HA-HA DD 1.00 FLT 205 - FLT 6
HA-HA DD 1.00 FLT 205 - FLT 10
HA-HA DD .55 FLT 265 - FLT 16
HA-HA DD 1.00 FLT 378 - FLT 4
HA-HA DD 1.00 FLT 383 - FLT 16
HA-HA DD .55 FLT 529 - FLT 22
HA-HA DD 1.00 FLT 529 - FLT 26
HA-HA DD 1.00 FLT 613 - FLT 48
HA-HA DD 1.00 FLT 635 - FLT 22
HA-HA DD .20 EQP ATR - ATR
HA-HA DD 1.05 EQP ATR - 321
HA-HA DD 1.05 EQP ATR - 332
HA-HA DD .45 EQP ATR - 717
HA-HA DD 1.05 EQP ATR - 763
HA-HA DD 1.05 EQP 321 - ATR
HA-HA DD 1.05 EQP 321 - 321
HA-HA DD 1.05 EQP 321 - 332
HA-HA DD 1.05 EQP 321 - 717
HA-HA DD 1.05 EQP 321 - 763
HA-HA DD 1.05 EQP 332 - ATR
HA-HA DD 1.05 EQP 332 - 321
HA-HA DD 1.05 EQP 332 - 332
HA-HA DD 1.05 EQP 332 - 717
HA-HA DD 1.05 EQP 332 - 763
HA-HA DD .45 EQP 717 - ATR
HA-HA DD 1.05 EQP 717 - 321
HA-HA DD 1.05 EQP 717 - 332
HA-HA DD .20 EQP 717 - 717
HA-HA DD 1.05 EQP 717 - 763
HA-HA DD 1.05 EQP 763 - ATR
HA-HA DD 1.05 EQP 763 - 321
HA-HA DD 1.05 EQP 763 - 332
HA-HA DD 1.05 EQP 763 - 717
HA-HA DD 1.05 EQP 763 - 763
{bolding mine}

The generic 717 to 332 connection time is 65 mins, but the flight-specific MCT overrides.

I agree with SFO777's advice to book through a travel agent - sounds like HA's website isn't reading the MCT table correctly, but a GDS booking should get around that issue.
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Old Feb 9, 19, 3:58 pm
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Thanks SFO777 and PVD2DEL. Two quick questions if you happen to know. Would like to book PremEcon seats between HNL and LAX, but Orbitz isn't showing those. If I book Orbitz, would the flights show up on HA's website in my itinerary, and would I be able to upgrade the seats there? Alternatively, I could book the LIH->HNL flight on Orbitz, and the PremEcon seat on HA's website. If first flight was late and we missed connection in HNL, would HA punish us? Thanks so much for helping out a noob. Hope to return the favor to the Community sometime. :-)
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Old Feb 9, 19, 4:04 pm
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If HA's system is misreading the MCT for this flight pair, even if the ticket is booked through a TA, it is still subject to cancellation. That could occur at any time. That is buttressed by the fact that HA's web support responds with the answer it gave.

I would call HA and book this by phone. If the answer is that it cannot be done, escalate. Point out that the specific flight combination is below MCT if need be.
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Old Feb 9, 19, 9:05 pm
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Originally Posted by Yacht Rocker View Post
Thanks SFO777 and PVD2DEL. Two quick questions if you happen to know. Would like to book PremEcon seats between HNL and LAX, but Orbitz isn't showing those. If I book Orbitz, would the flights show up on HA's website in my itinerary, and would I be able to upgrade the seats there? Alternatively, I could book the LIH->HNL flight on Orbitz, and the PremEcon seat on HA's website. If first flight was late and we missed connection in HNL, would HA punish us? Thanks so much for helping out a noob. Hope to return the favor to the Community sometime. :-)
Definitely don't book 2 separate tickets with such a short layover in between.

Not sure how HA's PremEcon product is structured - if it's similar to UA/AS' extra legroom seats, you can buy on Orbitz/Priceline and then go to the airline website or call them directly to select the seat you want. If it's a separate fare class, you probably need to book it in the first place.

If you book via Orbitz/Priceline, try to upgrade yourself within 24 hours of booking to the seats you want - if it doesn't work on the HA website or by calling HA, then cancel the ticket (free within 24 hours) and book by calling HA.

Originally Posted by Often1 View Post
If HA's system is misreading the MCT for this flight pair, even if the ticket is booked through a TA, it is still subject to cancellation. That could occur at any time. That is buttressed by the fact that HA's web support responds with the answer it gave.

I would call HA and book this by phone. If the answer is that it cannot be done, escalate. Point out that the specific flight combination is below MCT if need be.
If they decide not to honor the ticket (unlikely, since the MCT table says it's a legal connection), they'd have to refund or rebook OP, which would just put him/her right back where they started.

The advantage of booking via OTA is that OP won't have to pay the phone booking fee, etc.
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Old Feb 10, 19, 10:47 pm
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Looks like somehow the flight number got changed from 104 to 114, and the MCT exception is flight number specific. It's unintentional I'm sure .... guessing it should be back to normal with the next schedule load, either with an additional MCT exception added or a flight number change.
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Old Feb 15, 19, 10:06 am
  #10  
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Just to close the thread, HA scheduling did address the issue and made the HA114->HA10 LIH-HNL-LAX flight valid for booking. It does appear to be just an unintentional error which I caught only because I'm a planner kinda person and like to look ahead. Thanks to all who responded here and those who work in the shadows to make things happen. Mahalo!
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Old Feb 15, 19, 10:26 am
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Originally Posted by Yacht Rocker View Post
Thanks SFO777 and PVD2DEL. Two quick questions if you happen to know. Would like to book PremEcon seats between HNL and LAX, but Orbitz isn't showing those. If I book Orbitz, would the flights show up on HA's website in my itinerary, and would I be able to upgrade the seats there? Alternatively, I could book the LIH->HNL flight on Orbitz, and the PremEcon seat on HA's website. If first flight was late and we missed connection in HNL, would HA punish us? Thanks so much for helping out a noob. Hope to return the favor to the Community sometime. :-)
You should be able to upgrade to PE seats when you login from HA website even if you booked the tickets from TA. I booked my flight through Chase Rewards and once I login into HA website to select my seats, it gave me the option to upgrade to PE for $80 OW.
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