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Anyone else have issues with B6 and VX flights posting to HawaiianMiles?

Anyone else have issues with B6 and VX flights posting to HawaiianMiles?

Old Mar 28, 17, 6:39 pm
  #1  
Original Poster
 
Join Date: Jun 2015
Location: HNL
Programs: AA EXP, HA Pua Plat
Posts: 444
Anyone else have issues with B6 and VX flights posting to HawaiianMiles?

Generally B6 flights seem to post to my HawaiianMiles account OK when they're part of an HA booking. But when I fly them separately and try to credit the miles to HA, it rarely works. And VX never seems to post miles to my HA account, even when I fly them as part of an HA booking. When I make a retroactive mileage request on the HA website, it's always rejected. Eventually I'm always able to get the miles, but I have to email them my receipt and have them do it manually.

I'm wondering if other people have had this issue as well, or if it's just some weird thing specific to my account. I've never had so many issues with miles posting on any other frequent flyer program.

Last edited by Kumulani; Mar 28, 17 at 6:45 pm
Kumulani is offline  
Old Mar 29, 17, 1:17 pm
  #2  
 
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 660
Only tried crediting a JetBlue flight once, but struck out completely when I did.
WrightHI is online now  
Old Mar 30, 17, 7:19 pm
  #3  
 
Join Date: Feb 2009
Location: MA, USA
Programs: UA General member
Posts: 100
I had great trouble the other way, crediting HA flight (ex-HNL) to B6. The outbound flight leaving the mainland posted just fine, the return flight never did and eventually I escalated at B6 and they manually credited the flights (6 months later!)
jtkohl is online now  
Old Mar 31, 17, 9:44 pm
  #4  
 
Join Date: May 2005
Location: Suburbia :rolleyes:
Programs: UA, HA, CO
Posts: 972
Tried for 3 months last year to credit a B6 flight to my HA account and eventually gave up. Even furnished my BP to no avail.

Never had this problem when AA and DL were mileage partners back in the day.
asu-ua772 is offline  
Old Apr 1, 17, 4:06 pm
  #5  
Original Poster
 
Join Date: Jun 2015
Location: HNL
Programs: AA EXP, HA Pua Plat
Posts: 444
To be clear, I have never had any trouble getting flights credited in the end. After having trouble with the "Request Past Miles" function on their website, I don't even bother with it anymore. I just go to https://www.hawaiianairlines.com/hmsc, click "Make a request," set the topic to HawaiianMiles, subtopic to "Earn HawaiianMiles on Past Travel" and attach a PDF of my itinerary. I have never had them reject a request when I do it this way, and the miles always end up in my account within a couple days.

I was more wondering about problems with automatic crediting of miles.
Kumulani is offline  

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