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FRA Hilton on Crutches

FRA Hilton on Crutches

Old Jul 17, 16, 9:25 am
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FRA Hilton on Crutches

We are transiting through FRA on a long trip in coach from JNB to BOS. We booked the FRA Hilton for a day room for our 7 hour layover. However, shortly before leaving one of our daughters injured her knee playing soccer and is on crutches. The FRA-Care services on our way through last week were very helpful, but I doubt they can help us outside the airport. How far is the walk to the Hilton? Is a taxi possible? Any other suggestions? Thanks!
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Old Jul 17, 16, 9:36 am
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Originally Posted by flyaxa View Post
We are transiting through FRA on a long trip in coach from JNB to BOS. We booked the FRA Hilton for a day room for our 7 hour layover. However, shortly before leaving one of our daughters injured her knee playing soccer and is on crutches. The FRA-Care services on our way through last week were very helpful, but I doubt they can help us outside the airport. How far is the walk to the Hilton? Is a taxi possible? Any other suggestions? Thanks!
The hotel is situated in The Squaire, an office/retail complex physically attached to Terminal 1 via covered pedestrian bridge.

Because The Squaire also houses the long-distance train station, Care Services may be able to help, but of course you need to verify this. The good thing is that there are elevators to get you up to the bridge (there are also moving sidewalks in the walkway, but these would not be safe for her to use).
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Old Jul 17, 16, 9:39 am
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The Sheraton is closer to the terminal if you can book a day room there instead.
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Old Jul 17, 16, 2:12 pm
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Thanks for the replies! We'll inquire with Care Services as we'll be using their services after deplaning. Unfortunately I already booked a non-refundable reservation at the Hilton (the day prior to her injury!)
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Old Jul 17, 16, 4:01 pm
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This can work even if FRA Care could only provide a loaner wheelchair (either free or rental) for the duration of the layover. With your daughter riding in the chair, it would be quite simple for the party to walk via the route described above, because, once you take the elevator up to the pedestrian bridge, it is all on a single level.

Are you on Star Alliance airlines for both flights, and are all flights on a single ticket?

Taxi might be a last resort, as there is a back entrance to the Squaire, but it would be comparable to taking a cab at Logan Airport from Terminal E to the Hilton that sits in the Logan Central parking structure.

Last edited by Non-NonRev; Jul 17, 16 at 4:07 pm
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Old Jul 17, 16, 4:22 pm
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Originally Posted by Non-NonRev View Post
This can work even if FRA Care could only provide a loaner wheelchair (either free or rental) for the duration of the layover. With your daughter riding in the chair, it would be quite simple for the party to walk via the route described above, because, once you take the elevator up to the pedestrian bridge, it is all on a single level.

Are you on Star Alliance airlines for both flights, and are all flights on a single ticket?

Taxi might be a last resort, as there is a back entrance to the Squaire, but it would be comparable to taking a cab at Logan Airport from Terminal E to the Hilton that sits in the Logan Central parking structure.
Thanks so much! Yes, both flights are LH on a single ticket, which was an award booking. It did seem like a taxi might be silly unless there were no other solutions. Is this something we might be able to arrange prior to landing in FRA?
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Old Jul 17, 16, 5:28 pm
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Originally Posted by flyaxa View Post
Thanks so much! Yes, both flights are LH on a single ticket, which was an award booking. It did seem like a taxi might be silly unless there were no other solutions. Is this something we might be able to arrange prior to landing in FRA?
No pre-arrangement needed as it is just taking the next cab in the taxi line.

Be sure to Google on "maps the squaire frankfurt" and bring up the aerial view. You will see the cigar-shaped Squaire in relation to Terminal 1, including the bridge and the walkways.
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Old Jul 17, 16, 6:52 pm
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Depending on where the flight from JNB arrives (on Saturday and Monday it's Z69A which is the furthest gate in Pier Z more than half a mile from passport control) the arrival gate to the taxi stand could be a lot further than the terminal exit to the Hilton.
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Old Jul 18, 16, 1:20 am
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Thanks! I was actually wondering if one could "pre-book" FRA Care services, but I had a look at their website and procedure is to contact your airline, which we will do. We've been blessed not to have needed any handicap/disability assistance in the past so this is a bit new.
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Old Jul 18, 16, 2:12 am
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Call the LH MEDA desk in NYC:

Lufthansa Medical Operation Center

For further information and if you have any questions, please contact the Lufthansa Medical Operation Center (MOC):
Tel: +49 69 696 55 079
Fax: +49 69 696 83 677
E-mail: [email protected]
(Open Mondays to Fridays: 08:30 - 20:00 hours; Saturdays, Sundays and bank holidays: 08:30 - 16:30 hours)

For passengers travelling to and from the USA, our Medical Desk in the USA can be contacted on the following number: +1-516-296-95 80 (open Mondays to Fridays: 09:00 - 15:00 hours)

https://www.lufthansa.com/online/myp...l=en&cid=18002
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Old Jul 18, 16, 5:27 am
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Originally Posted by oliver2002 View Post
Thank you! We have been in contact now with LH Medical Operations and we are all set!
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Old Aug 4, 16, 5:23 am
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Just as a follow up if anyone comes upon this in a search. A FRA Cares representative took us through passport control and wheeled our daughter down to the Hilton. She then gave us the wheel chair to use, which we kept and we then wheeled our daughter ourselves back to the terminal and through pp control, security etc. Worked out perfectly!
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