Caesars Diamond with resort fee in Reno??
Jan 19, 2021, 2:13 pm
#1
Original Poster
Join Date: Jul 2019
Posts: 9
Caesars Diamond with resort fee in Reno??
Just tried to make a reservation at Eldorado in Reno. I got quoted a room with a resort fee, so I asked if there was any sort of mistake since I have Diamond Plus tier, and she told me any rate that you pay for is subject to a resort fee, only comp offers waive resort fees, regardless of status? Is that seriously a thing? I can’t imagine that is actually how they’re going to do it, If i’m paying rack rate with no discounts as it is because Eldorado hasn’t updated to the caesars booking system, paying $30 for a resort fee (during covid when everything is closed) is ridiculous to me. It says “No resort fees on any hotel stay” on the Caesars website, why does Eldorado (and Reno properties in general) get special treatment???
Jan 19, 2021, 6:46 pm
#2
Join Date: Mar 2019
Location: NYC
Programs: DL Gold, B6 Mosaic, WoH Explorist, IHG Gold, Hertz PC, CET 7*, MLIFE Plat, Cosmo Gold
Posts: 356
Have you tried booking it online instead?
Even though it's been several months since the merger, some agents may still not be familiar with the Caesars Rewards program where Diamonds don't have to pay RF. I'd HUCA or call Caesars Rewards instead of calling Eldorado directly.
Even though it's been several months since the merger, some agents may still not be familiar with the Caesars Rewards program where Diamonds don't have to pay RF. I'd HUCA or call Caesars Rewards instead of calling Eldorado directly.
Jan 19, 2021, 6:51 pm
#3
Original Poster
Join Date: Jul 2019
Posts: 9
Have you tried booking it online instead?
Even though it's been several months since the merger, some agents may still not be familiar with the Caesars Rewards program where Diamonds don't have to pay RF. I'd HUCA or call Caesars Rewards instead of calling Eldorado directly.
Even though it's been several months since the merger, some agents may still not be familiar with the Caesars Rewards program where Diamonds don't have to pay RF. I'd HUCA or call Caesars Rewards instead of calling Eldorado directly.
Jan 19, 2021, 9:26 pm
#4
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Jan 19, 2021, 9:28 pm
#5
Original Poster
Join Date: Jul 2019
Posts: 9
It could be, but even then as a temporary solution I'd like to have a "discount" for the room rate that is equivalent to the resort fee + tax. I reserved at Peppermill because even paying their resort fee is cheaper than Eldorado.
Jan 20, 2021, 1:11 am
#6
Join Date: Mar 2019
Location: NYC
Programs: DL Gold, B6 Mosaic, WoH Explorist, IHG Gold, Hertz PC, CET 7*, MLIFE Plat, Cosmo Gold
Posts: 356
Yeah, she explicitly told me that I would be charged a resort fee, and that the policy at Eldorado was different. I suppose she could just not really know and has to sound confident in her answer, unfortunately the web portal for any of The ROW resorts hasn’t been updated to the same one across all other Caesars properties, so I can’t book it with any sort of rate adjustment (status based). I think my next best thing is to call Caesars Rewards, or if all else fails ask to speak to a host at Eldorado to waive the fee. Just purely out of principal paying a resort fee is dumb when you reach the status where you’re entitled to no longer pay such fees.