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[Total Rewards] What's With the Free Room Offers Never Working?

[Total Rewards] What's With the Free Room Offers Never Working?

Old Aug 26, 15, 3:08 am
Original Poster
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 757
[Total Rewards] What's With the Free Room Offers Never Working?

I've got a bunch of "Stay with us for up to 3 nights and we'll give you [food/gambling credit/show tickets] offers on my TR account (Diamond). Every time I go to book one, it says the code is not valid for the time period specified. I'm very closely following the time periods on the offers, and I'm making sure the nights fall in Sun-Thurs, as the offers say. I can't get a single offer to show me an available room online.

What gives with this? I always get the offer unavailable message, then I have comped rooms without an offer... But I'd like to grab a $75 food credit or something else with my booking.

Is there a trick to actually being able to book these? Should I be calling in?

EDIT: Apologies for not specifying Total Rewards in the subject line. This isn't my home forum, and I forgot it wasn't a TR-Specific forum. Mods feel free to edit.
josmul123 is offline  
Old Aug 26, 15, 1:41 pm
Join Date: Mar 2015
Location: SJC
Programs: Spire Amb IHG, HH Gold, TR Diamond, Mlife Plat, National Exec, Avis Pref Plus
Posts: 144
I would probably call in and talk to a live person. TR is buggy sometimes.
csyoung49 is offline  
Old Aug 27, 15, 7:11 pm
Join Date: Feb 2008
Location: NYC
Programs: DL
Posts: 271
I would definitely call. More times than not I can't get an offer to work. Can be infuriating.
LOCommish is offline  
Old Sep 3, 15, 10:01 pm
Join Date: Jun 2007
Location: Georgia, USA
Posts: 194
Are you using "Exact Dates" or the "Offer Calendar" when you check availability?
animalj7 is offline  

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