Go Back  FlyerTalk Forums > Miles&Points > Other Loyalty Programs/Partners > Gaming Loyalty Programs
Reload this Page >

Has N/S room reservation at Harrahs AC but got smoking

Has N/S room reservation at Harrahs AC but got smoking

Old Jul 9, 14, 6:38 pm
  #1  
Original Poster
 
Join Date: Jun 2006
Programs: Hyatt Diamond, Hilton Gold,IHG Plat Amb, CC Gold, Kimpton IC, United, AA, BA, Amtrak G.R.
Posts: 446
Has N/S room reservation at Harrahs AC but got smoking

I had a 3 night comp stay recently. Had reserved a Non Smoking. Was given a smoking room.
I called FD and they said "sorry, we are full"
They sent up someone to airfresh the room (did not make much difference)
By the end of my 3 night stay, ALL MY CLOTHES and my suitcase REEKED of smoke!!
It was quite incredible actually how much they all smelled!!

My question is, I think I should get some compensation for having to launder/dryclean all my clothes, not to mention wanting a new suitcase!

Since my rooms were comped- what should I ask for?

thoughts??
musikdude is offline  
Old Jul 10, 14, 12:49 am
  #2  
 
Join Date: Jun 2005
Location: London, UK | LHR, formerly AMS
Programs: BA Gold, former Delta Diamond Medallion, Hilton Diamond, Caesars Diamond, Momentum *SOAR*
Posts: 8,007
COMP rooms are subject to availability with regard to all requests (bedding, smoking, view, suite).

It's actually unusual to get a smoking room since they are only 15%+/- of the available rooms and are usually more popular.

Personally, I would have asked to move "mid-stay." (or alternatively asked to be place at another AC CZR property) But, as we know, weekends can be very full in AC.

Most you can expect is perhaps some RCs for your inconvenience.

The only way to avoid this issue, on COMP rooms (CZR-Total Rewards) is to have a host block your room type prior to arrival. I've had this done in AC and Vegas (at CZR properties) and it's probably the only way to guarantee you'll get what you want (or shall we say, what you reserved).
baccarat_king is offline  
Old Aug 4, 14, 4:20 am
  #3  
 
Join Date: Jan 2006
Location: TPE/HKG/BWI
Programs: UA 1K 0.8MM, CX Diam 1.0MM, MR Plat, Hertz PC, TR Diam
Posts: 2,622
I would say comp RCs are a minimum the OP should expect.

I did have a comped stay in a smoking room at Harrah's AC but was moved the following day to the Marina Tower. Difference was night and day.
mjcewl1284 is offline  
Old Aug 4, 14, 11:11 am
  #4  
 
Join Date: Jul 2008
Location: TPE LAS LHR
Programs: BA Meltdown Gold, OZ♦+ (flying BR/UA), WoH♦, HH♦. Gaming: Mlife Noir, TR7*
Posts: 4,815
Originally Posted by baccarat_king View Post
COMP rooms are subject to availability with regard to all requests (bedding, smoking, view, suite).
Really? I consider all that you listed to be non-negotiable once they are on the reservation, comp or not.
gengar is online now  
Old Aug 5, 14, 6:31 pm
  #5  
 
Join Date: Jun 2005
Location: London, UK | LHR, formerly AMS
Programs: BA Gold, former Delta Diamond Medallion, Hilton Diamond, Caesars Diamond, Momentum *SOAR*
Posts: 8,007
Originally Posted by gengar View Post
Really? I consider all that you listed to be non-negotiable once they are on the reservation, comp or not.
Unless "host controlled," everything is subject to availability. Welcome to the world of Caesars Entertainment in AC. Hence, why I only stay at Borgata and Revel. (well, there are like 5 more reasons, but I don't have time time or patience to list all of them....)
baccarat_king is offline  
Old Aug 5, 14, 6:53 pm
  #6  
 
Join Date: Oct 2009
Location: PHX
Programs: Airline Free Agent, Bonvoy Titanium
Posts: 3,468
Originally Posted by baccarat_king View Post
Unless "host controlled," everything is subject to availability. Welcome to the world of Caesars Entertainment in AC. Hence, why I only stay at Borgata and Revel. (well, there are like 5 more reasons, but I don't have time time or patience to list all of them....)
The rooms, dining options, and gaming floor are much better at Borgata anyways. I only visited Revel once and thought the layout was too confusing. This is quite surprising since I can navigate almost every LV property except for Caesars Palace and Venetian/Palazzo.
Jimgotkp is offline  
Old Aug 14, 14, 1:29 pm
  #7  
 
Join Date: Feb 2014
Programs: UA Plat, SPG Gold, Marriott Gold
Posts: 677
Originally Posted by gengar View Post
Really? I consider all that you listed to be non-negotiable once they are on the reservation, comp or not.
From my experience, everything is subject to availability on all room reservations, at every property. This is definitely not unique to CZR, or to Comp rooms.

I once stayed at the Beau Rivage in Biloxi (MGM property) on a paid reservation. I paid $10 extra for an Ocean View room. Upon arrival, they gave me a room facing the street (away from the Ocean for those not familiar with this property). I called down and was told that was all they had, so basically tough luck. After arguing for 15 minutes that I should at least get my extra $10 back, I decided that sleep was more important than that amount of money and gave up.

Depending on who you are (in the casino's eyes) you may actually get treated ALOT better on a comped stay than someone who paid for the exact same room, of course.
Soccerdad1995 is offline  

Thread Tools
Search this Thread