Frontier Chat has become basically unusable
 

I needed help on a 5+ hour Frontier delay yesterday. The Chat function is set up to discourage chatting. If you figure out a way to get into the agent queue, you will have about an hour wait for help, at which time you are likely to be disconnected before you get help.

Frontier will not last 2 more years if they don't fix this. In the meantime, I would encourage a DOT investigation. There needs to be a plausible means to contact your airline and get assistance.

Personally, I would support a DOT rule requiring a US airline to have a phone number where agent assistance is provided. I can see how, in theory, an online chat function could be offered as a reasonable alternative, but Frontier shows how easily that alternative can be mismanaged and abused.

I view Frontier as a low-cost vending machine. If it works, great. But if your candy bar gets stuck, well too bad.

Actually, I'm pretty good at rocking the old school vending machines to shake out what is rightfully mine.

And the credit card enabled vending machines are even better, cause a simple charge-back does the trick.

Same with Frontier on both accountts...

Sure, but there's a time and frustration cost, which usually isn't worth it for me.

So after about an hour and a half of mostly waiting for an agent, including one disconnection, a got a chat agent to give my wife and I each a $150 voucher for our 5 plus hour delay. The voucher is single use and needs to be booked within 90 days. He said it was good for the total price of the ticket, and was not one of their nearly worthless base Fare only vouchers. Worth the effort to complain? Best voucher I've ever gotten from them, but after the 5 hour delay and all the chat hassle, it is hard to recommend the airline.

For anyone traveling in the next or past 24 hours and/or has Frontier Elite Status, then you can use their phone number. The agents are pretty terrible but at least it's quicker than chat. The phone number is 801-401-9000.

This is the first I have seen this. And I just tested it -- an agent picked up immediately as soon as I put in my Frontier number.

I'd say this deserves it's own thread.

The line I use with them is "I don't hate myself enough to fly Frontier" and I won't book anyone else on them unless they know exactly what they're getting into and are okay with it (sometimes the price or non-stop option wins out).