Impossible to book a Frontier Flight with Discount DEN
Dec 28, 2023 | 3:10 pm
#1
Original Poster
Join Date: Oct 2018
Posts: 145
Impossible to book a Frontier Flight with Discount DEN
FYI, it's currently impossible if you're trying to book a flight with DEN right now. Keep getting: ERROR Passenger information is inadequate for selected flights. have to live chat with an agent to book. Agent said it's only for people booking DEN flights. Sounds like big time problems at F9.
Dec 31, 2023 | 4:39 pm
#4
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,443
That message means that your discount den expires before the date of the flight you are trying to book.
See this thread.
Extension of Discount Den after status matching to Elite 100K
See this thread.
Extension of Discount Den after status matching to Elite 100K
Dec 31, 2023 | 6:16 pm
#5
Join Date: Nov 2005
Posts: 226
FYI, it's currently impossible if you're trying to book a flight with DEN right now. Keep getting: ERROR Passenger information is inadequate for selected flights. have to live chat with an agent to book. Agent said it's only for people booking DEN flights. Sounds like big time problems at F9.
Dec 31, 2023 | 10:52 pm
#6
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 1,804
I and an IT issue Dec 11. Went to check in for my flight and something was wrong bc I couldn't log into my account not could I check in with the confirmation number. I tried on and off for a half hour before I decided to just start driving. This was about 4 hours before my flight and I planned on running errands on the way. About an hour later, I was able to check in but I was wondering what I was gonna do if I couldn't do online check in when I got to airport.
Based on threads here, my plan was to go to agent and show them it was busted. I'd pay the $25 if forced to buy them file a DOT report with screenshots of the check-in not working.
F9s website reminds me of how bad Hertz is with several tabs in "my account" still not working properly for me on a mobile browser.
Based on threads here, my plan was to go to agent and show them it was busted. I'd pay the $25 if forced to buy them file a DOT report with screenshots of the check-in not working.
F9s website reminds me of how bad Hertz is with several tabs in "my account" still not working properly for me on a mobile browser.
Feb 11, 2024 | 8:22 pm
#7
Join Date: Feb 2024
Posts: 2
Error message "passenger information inadequate for selected flights"
Thank you to this forum, I was informed
prior to contacting Frontier's customer service. I honestly couldn't tell if the person I was talking to was lying to me or just not trained properly. I explained I was getting the error message as my discount Den (which is on auto-renew) expires prior to the flight. Agent argued with me and told me to download Google chrome and book under incognito mode. I said I don't think this is the issue but hold on and I'll try. Downloaded the app, tried and same error message. Came back and told him the same exact thing about discount den expiring. He then says oh yes discount den expires in March and this flight is for May- you will have to wait to book. Is this the twilight zone? Why wouldn't frontier just have you pay for you discount den membership during booking, as a new member would if they were booking. It's so idiotic. He says he will book for me but can't give me the kids fly free- which is what i was trying to book. Then customer service tells me he is the highest level and he has no access extend my membership. I even offer to pay upfront now to have it extended. I tell him i saw people on this forum who had theirs extended. He offers me a "one time courtesy" to allow me to pay for my membership and have it extended? Ridiculous. Then he didn't know if it would extend to my actual year anniversary- came back and said it would- i feel sketchy on that. The whole thing took an hour and was pure BSing from the agent just wasting my time for something frontier should do automatically.
prior to contacting Frontier's customer service. I honestly couldn't tell if the person I was talking to was lying to me or just not trained properly. I explained I was getting the error message as my discount Den (which is on auto-renew) expires prior to the flight. Agent argued with me and told me to download Google chrome and book under incognito mode. I said I don't think this is the issue but hold on and I'll try. Downloaded the app, tried and same error message. Came back and told him the same exact thing about discount den expiring. He then says oh yes discount den expires in March and this flight is for May- you will have to wait to book. Is this the twilight zone? Why wouldn't frontier just have you pay for you discount den membership during booking, as a new member would if they were booking. It's so idiotic. He says he will book for me but can't give me the kids fly free- which is what i was trying to book. Then customer service tells me he is the highest level and he has no access extend my membership. I even offer to pay upfront now to have it extended. I tell him i saw people on this forum who had theirs extended. He offers me a "one time courtesy" to allow me to pay for my membership and have it extended? Ridiculous. Then he didn't know if it would extend to my actual year anniversary- came back and said it would- i feel sketchy on that. The whole thing took an hour and was pure BSing from the agent just wasting my time for something frontier should do automatically.
Feb 11, 2024 | 8:24 pm
#8
Join Date: Feb 2024
Posts: 2
Error message "passenger information inadequate for selected flights"
Thank you to this forum, I was informed
prior to contacting Frontier's customer service. I honestly couldn't tell if the person I was talking to was lying to me or just not trained properly. I explained I was getting the error message as my discount Den (which is on auto-renew) expires prior to the flight. Agent argued with me and told me to download Google chrome and book under incognito mode. I said I don't think this is the issue but hold on and I'll try. Downloaded the app, tried and same error message. Came back and told him the same exact thing about discount den expiring. He then says oh yes discount den expires in March and this flight is for May- you will have to wait to book. Is this the twilight zone? Why wouldn't frontier just have you pay for you discount den membership during booking, as a new member would if they were booking. It's so idiotic. He says he will book for me but can't give me the kids fly free- which is what i was trying to book. Then customer service tells me he is the highest level and he has no access extend my membership. I even offer to pay upfront now to have it extended. I tell him i saw people on this forum who had theirs extended. He offers me a "one time courtesy" to allow me to pay for my membership and have it extended? Ridiculous. Then he didn't know if it would extend to my actual year anniversary- came back and said it would- i feel sketchy on that. The whole thing took an hour and was pure BSing from the agent just wasting my time for something frontier should do automatically.
prior to contacting Frontier's customer service. I honestly couldn't tell if the person I was talking to was lying to me or just not trained properly. I explained I was getting the error message as my discount Den (which is on auto-renew) expires prior to the flight. Agent argued with me and told me to download Google chrome and book under incognito mode. I said I don't think this is the issue but hold on and I'll try. Downloaded the app, tried and same error message. Came back and told him the same exact thing about discount den expiring. He then says oh yes discount den expires in March and this flight is for May- you will have to wait to book. Is this the twilight zone? Why wouldn't frontier just have you pay for you discount den membership during booking, as a new member would if they were booking. It's so idiotic. He says he will book for me but can't give me the kids fly free- which is what i was trying to book. Then customer service tells me he is the highest level and he has no access extend my membership. I even offer to pay upfront now to have it extended. I tell him i saw people on this forum who had theirs extended. He offers me a "one time courtesy" to allow me to pay for my membership and have it extended? Ridiculous. Then he didn't know if it would extend to my actual year anniversary- came back and said it would- i feel sketchy on that. The whole thing took an hour and was pure BSing from the agent just wasting my time for something frontier should do automatically.
Feb 11, 2024 | 8:25 pm
#9
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,443
Welcome to Flyertalk!
And welcome to the wonderful wacky world of Frontier, the airline that has fees for everything but sometimes won't even take your money!
And welcome to the wonderful wacky world of Frontier, the airline that has fees for everything but sometimes won't even take your money!
Thank you to this forum, I was informed
prior to contacting Frontier's customer service. I honestly couldn't tell if the person I was talking to was lying to me or just not trained properly. I explained I was getting the error message as my discount Den (which is on auto-renew) expires prior to the flight. Agent argued with me and told me to download Google chrome and book under incognito mode. I said I don't think this is the issue but hold on and I'll try. Downloaded the app, tried and same error message. Came back and told him the same exact thing about discount den expiring. He then says oh yes discount den expires in March and this flight is for May- you will have to wait to book. Is this the twilight zone? Why wouldn't frontier just have you pay for you discount den membership during booking, as a new member would if they were booking. It's so idiotic. He says he will book for me but can't give me the kids fly free- which is what i was trying to book. Then customer service tells me he is the highest level and he has no access extend my membership. I even offer to pay upfront now to have it extended. I tell him i saw people on this forum who had theirs extended. He offers me a "one time courtesy" to allow me to pay for my membership and have it extended? Ridiculous. Then he didn't know if it would extend to my actual year anniversary- came back and said it would- i feel sketchy on that. The whole thing took an hour and was pure BSing from the agent just wasting my time for something frontier should do automatically.
prior to contacting Frontier's customer service. I honestly couldn't tell if the person I was talking to was lying to me or just not trained properly. I explained I was getting the error message as my discount Den (which is on auto-renew) expires prior to the flight. Agent argued with me and told me to download Google chrome and book under incognito mode. I said I don't think this is the issue but hold on and I'll try. Downloaded the app, tried and same error message. Came back and told him the same exact thing about discount den expiring. He then says oh yes discount den expires in March and this flight is for May- you will have to wait to book. Is this the twilight zone? Why wouldn't frontier just have you pay for you discount den membership during booking, as a new member would if they were booking. It's so idiotic. He says he will book for me but can't give me the kids fly free- which is what i was trying to book. Then customer service tells me he is the highest level and he has no access extend my membership. I even offer to pay upfront now to have it extended. I tell him i saw people on this forum who had theirs extended. He offers me a "one time courtesy" to allow me to pay for my membership and have it extended? Ridiculous. Then he didn't know if it would extend to my actual year anniversary- came back and said it would- i feel sketchy on that. The whole thing took an hour and was pure BSing from the agent just wasting my time for something frontier should do automatically.