Frontier Credit Totally Not Accessible?
Jun 27, 2022, 11:18 am
#1
Original Poster
Join Date: Dec 2015
Programs: AS MVP 100K, DL Platinum,WN A-list, Hyatt Globalist, Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 264
Frontier Credit Totally Not Accessible?
I'm not sure if anyone has experienced similar problem, but ever since last week my credit are no longer accessible.
When finishing the purchase, enter credit number (reservation number) and email seems to be able to pull out the credit correctly.
But when click 'Apply' button, the webpage become frozen for a while and returned the message: 'IInstallment value must be specified. Requested: 0, Maximum: 1, Override: 0'
Anyone has seen similar thing? Has this happened before?
When finishing the purchase, enter credit number (reservation number) and email seems to be able to pull out the credit correctly.
But when click 'Apply' button, the webpage become frozen for a while and returned the message: 'IInstallment value must be specified. Requested: 0, Maximum: 1, Override: 0'
Anyone has seen similar thing? Has this happened before?
Jun 27, 2022, 11:22 am
#2
Join Date: Oct 2000
Location: ONT
Programs: Frontier Elite 100K, United Silver, Southwest A-List & Companion Pass
Posts: 94
I'm not sure if anyone has experienced similar problem, but ever since last week my credit are no longer accessible.
When finishing the purchase, enter credit number (reservation number) and email seems to be able to pull out the credit correctly.
But when click 'Apply' button, the webpage become frozen for a while and returned the message: 'IInstallment value must be specified. Requested: 0, Maximum: 1, Override: 0'
Anyone has seen similar thing? Has this happened before?
When finishing the purchase, enter credit number (reservation number) and email seems to be able to pull out the credit correctly.
But when click 'Apply' button, the webpage become frozen for a while and returned the message: 'IInstallment value must be specified. Requested: 0, Maximum: 1, Override: 0'
Anyone has seen similar thing? Has this happened before?
Jun 27, 2022, 12:16 pm
#3
Original Poster
Join Date: Dec 2015
Programs: AS MVP 100K, DL Platinum,WN A-list, Hyatt Globalist, Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 264
I am having exact same problem! Trying to book flights and it just hangs and then times out after you click to apply the credits. I messaged Frontier Care on Twitter yesterday afternoon but still no response. I'll let you know if I hear back from them with a resolution. Please do the same. Thanks!
Just twitter DM frontier.
Jun 28, 2022, 9:26 am
#5
Join Date: Oct 2000
Location: ONT
Programs: Frontier Elite 100K, United Silver, Southwest A-List & Companion Pass
Posts: 94
Hopefully they fix this soon. It's ridiculous how glitchy their website is for a national airline. And this airline is competing with JetBlue to acquire Spirit. I think I'll be cheering for JetBlue to win that bidding war.
Please post if anyone learns anything from them. My DM to FrontierCare from Sunday has still not been responded to. I'd like to say I'm surprised but I'm not...
Please post if anyone learns anything from them. My DM to FrontierCare from Sunday has still not been responded to. I'd like to say I'm surprised but I'm not...
Last edited by socal77; Jun 28, 2022 at 9:33 am
Jun 28, 2022, 9:30 am
#6
Join Date: May 2008
Posts: 52
I wonder if no Frontier customers are able to use flight credit online, or if this is only affecting a subset of customers.
Jun 28, 2022, 9:32 am
#7
Join Date: Oct 2000
Location: ONT
Programs: Frontier Elite 100K, United Silver, Southwest A-List & Companion Pass
Posts: 94
My guess is that it's not working for anyone.
Jun 28, 2022, 1:00 pm
#8
Original Poster
Join Date: Dec 2015
Programs: AS MVP 100K, DL Platinum,WN A-list, Hyatt Globalist, Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 264
I'm seeing the warning message with a Voucher + credit card booking as well.
But the reservation went through in this case.
Regarding the credit not accessible issue, Twitter has not responded, Fb messenger agents seem to be clueless as well. Emailed customer service but wait time seems to be long as well.
If this thing last could there be a class action?
We are talking about people can not access their fund --- previously committed money.
But the reservation went through in this case.
Regarding the credit not accessible issue, Twitter has not responded, Fb messenger agents seem to be clueless as well. Emailed customer service but wait time seems to be long as well.
If this thing last could there be a class action?
We are talking about people can not access their fund --- previously committed money.
Jun 28, 2022, 1:44 pm
#9
Join Date: Oct 2000
Location: ONT
Programs: Frontier Elite 100K, United Silver, Southwest A-List & Companion Pass
Posts: 94
I'm seeing the warning message with a Voucher + credit card booking as well.
But the reservation went through in this case.
Regarding the credit not accessible issue, Twitter has not responded, Fb messenger agents seem to be clueless as well. Emailed customer service but wait time seems to be long as well.
If this thing last could there be a class action?
We are talking about people can not access their fund --- previously committed money.
But the reservation went through in this case.
Regarding the credit not accessible issue, Twitter has not responded, Fb messenger agents seem to be clueless as well. Emailed customer service but wait time seems to be long as well.
If this thing last could there be a class action?
We are talking about people can not access their fund --- previously committed money.
Jun 28, 2022, 2:07 pm
#10
Original Poster
Join Date: Dec 2015
Programs: AS MVP 100K, DL Platinum,WN A-list, Hyatt Globalist, Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 264
Jun 30, 2022, 5:16 pm
#13
Join Date: Oct 2000
Location: ONT
Programs: Frontier Elite 100K, United Silver, Southwest A-List & Companion Pass
Posts: 94
This is ridiculous for a "semi" major airline. I've gotten no response at all to the Twitter DM I sent FrontierCare on Monday. Meanwhile, the fare on the tickets I was planning to buy with my credits went up over $100. This airline just keeps on giving and giving. I was hoping to enjoy my 100K status this year but...
Jun 30, 2022, 5:23 pm
#14
Join Date: Oct 2000
Location: ONT
Programs: Frontier Elite 100K, United Silver, Southwest A-List & Companion Pass
Posts: 94
Jul 1, 2022, 7:54 am
#15
Join Date: Jun 2016
Posts: 127
I used Chrome in incognito and logged into my account and it finally worked. Always end up having to use incognito on their site when booking otherwise my account doesn't get logged in properly for some reason.