I assume I have no recourse? MIA-MEM cancelation
Apr 1, 2022, 7:53 am
#1
Original Poster
Join Date: Jun 2004
Location: NJ
Programs: AA, DL
Posts: 456
I assume I have no recourse? MIA-MEM cancelation
Hi... Family of 4 traveling over the Easter holiday. I booked my flight 6 months ago because I know holiday travel is expensive. Was supposed to fly MIA-MEM 6 am Monday after Easter. Got an email a month ago moving the flight to 930...wasn't happy about it but I understood. Well lo and behold just got an email 2 weeks before the flight it was cancelled! Couldn't they have done this a little sooner? Anyway scrambling now. I am losing 1 night of prepaid airbnb, need an additional hotel night in Memphis now, might get penalized for my rental car early drop off and the new flights I had to book cost $200 more.. They offered me one alternative flight with an 8 hour layover in Orlando leaving a day earlier!? Don't want to spend Easter Sunday in Orlando airport with two kids ages 7 and 10. Disappointing as we only have a small window with all the family down in Florida...Do I have any chance of getting reimbursed by the airline (Or get a voucher or mileage as a good will offering) for extra out of pocket expenses or is there a better chance pigs may fly?
Apr 1, 2022, 12:06 pm
#4
Join Date: Oct 2002
Location: TOL
Posts: 741
It never hurts to ask for a gesture of goodwill, especially if you accept the reaccomodation they offered. If you get a refund, that satisfies their contractual obligation to you so anything else you receive is at Frontier's discretion.
if you have points available in a frequent flyer program, it's not a bad idea to have a backup plan B itinerary booked. If everything goes well with your primary flight, you can get your points back. But if you end up needing it, it's nice to have an alternate itinerary booked at a reasonable cost (rather than last minute prices).
if you have points available in a frequent flyer program, it's not a bad idea to have a backup plan B itinerary booked. If everything goes well with your primary flight, you can get your points back. But if you end up needing it, it's nice to have an alternate itinerary booked at a reasonable cost (rather than last minute prices).
Apr 2, 2022, 7:01 am
#5
Join Date: Jan 2022
Posts: 69
Hi... Family of 4 traveling over the Easter holiday. I booked my flight 6 months ago because I know holiday travel is expensive. Was supposed to fly MIA-MEM 6 am Monday after Easter. Got an email a month ago moving the flight to 930...wasn't happy about it but I understood. Well lo and behold just got an email 2 weeks before the flight it was cancelled! Couldn't they have done this a little sooner? Anyway scrambling now. I am losing 1 night of prepaid airbnb, need an additional hotel night in Memphis now, might get penalized for my rental car early drop off and the new flights I had to book cost $200 more.. They offered me one alternative flight with an 8 hour layover in Orlando leaving a day earlier!? Don't want to spend Easter Sunday in Orlando airport with two kids ages 7 and 10. Disappointing as we only have a small window with all the family down in Florida...Do I have any chance of getting reimbursed by the airline (Or get a voucher or mileage as a good will offering) for extra out of pocket expenses or is there a better chance pigs may fly?
Apr 2, 2022, 8:02 am
#6
Original Poster
Join Date: Jun 2004
Location: NJ
Programs: AA, DL
Posts: 456
I feel your frustration. Spent a lot of time in February planning summer vacations for my family of six to Alaska and San Diego flying out of Orlando. Was so excited for landing Super cheap flights with Frontier. This week Frontier cancelled both flights. No alternate routes to Alaska. Prices with other airlines are through the roof at 3x as much. Frontier only offers a $50 voucher. Big whoop. Ugh…
Apr 4, 2022, 2:34 pm
#7
Join Date: Dec 2004
Programs: Hyatt Globalist, Marriott Titanium, UA Silver, Hilton Gold, Hertz Pres Circle
Posts: 1,509
It never hurts to ask for a gesture of goodwill, especially if you accept the reaccomodation they offered. If you get a refund, that satisfies their contractual obligation to you so anything else you receive is at Frontier's discretion.
if you have points available in a frequent flyer program, it's not a bad idea to have a backup plan B itinerary booked. If everything goes well with your primary flight, you can get your points back. But if you end up needing it, it's nice to have an alternate itinerary booked at a reasonable cost (rather than last minute prices).
if you have points available in a frequent flyer program, it's not a bad idea to have a backup plan B itinerary booked. If everything goes well with your primary flight, you can get your points back. But if you end up needing it, it's nice to have an alternate itinerary booked at a reasonable cost (rather than last minute prices).
Apr 4, 2022, 5:27 pm
#8
Join Date: Oct 2002
Location: TOL
Posts: 741
I agree with your strategy on the backup. I'm also curious about the refund satisfying their "contractual obligation." If the airline gives no indication at booking that there is risk of your flight being cancelled, makes the ticket non-refundable, goes in after the fact and makes a significant volume of schedule changes (indicating that they never planned to operate the full schedule they were selling) and do not provide a reasonable alternative (either reasonable new flights or a refund IF that refund will cover the cost of similar flights) I would argue that they could lose a lawsuit for damages in court.
16. Limitations of Liability
A. Consequential Damages – Unless it is specifically stated otherwise in this Contract of Carriage, or as required
by any applicable law, Frontier is not liable for any indirect, special, or consequential damages arising out of
or resulting from transportation provided, delay in transportation, or any failure to provide transportation.
...
18. Failure to Operate on Schedule or Failure to Carry
A. Liability Limited - Frontier will use reasonable efforts to transport passengers and baggage to the purchased
destination, but published schedules, flight times, aircraft types, seat assignments, and similar details set
forth in the ticket or Frontier’s published schedules are not guaranteed and form no part of this Contract of
Carriage. Frontier may substitute alternate aircraft, change schedules, delay or cancel flights, change seat
assignments, and alter or omit stopping places shown on the ticket as required by its operations in Frontier’s
sole discretion. Frontier’s obligations for failure to operate any flight, failure to operate a flight according to
its schedule, or for changing the schedule or type of equipment used on any flight, with or without notice to
the passenger, are set forth below.
...
E. Schedule Change Prior to Day of Travel -- When a passenger’s itinerary is changed because of a modification
in Frontier’s schedule, arrangements will be made to:
1) Transport the passenger over its own route system to the destination; or
2) In the event Frontier determines that the schedule modification is significant, Frontier shall, if requested,
provide passengers a refund of the cost of the unused portion of the ticket.
A. Consequential Damages – Unless it is specifically stated otherwise in this Contract of Carriage, or as required
by any applicable law, Frontier is not liable for any indirect, special, or consequential damages arising out of
or resulting from transportation provided, delay in transportation, or any failure to provide transportation.
...
18. Failure to Operate on Schedule or Failure to Carry
A. Liability Limited - Frontier will use reasonable efforts to transport passengers and baggage to the purchased
destination, but published schedules, flight times, aircraft types, seat assignments, and similar details set
forth in the ticket or Frontier’s published schedules are not guaranteed and form no part of this Contract of
Carriage. Frontier may substitute alternate aircraft, change schedules, delay or cancel flights, change seat
assignments, and alter or omit stopping places shown on the ticket as required by its operations in Frontier’s
sole discretion. Frontier’s obligations for failure to operate any flight, failure to operate a flight according to
its schedule, or for changing the schedule or type of equipment used on any flight, with or without notice to
the passenger, are set forth below.
...
E. Schedule Change Prior to Day of Travel -- When a passenger’s itinerary is changed because of a modification
in Frontier’s schedule, arrangements will be made to:
1) Transport the passenger over its own route system to the destination; or
2) In the event Frontier determines that the schedule modification is significant, Frontier shall, if requested,
provide passengers a refund of the cost of the unused portion of the ticket.
Apr 12, 2022, 8:29 pm
#9
Join Date: May 2006
Programs: Delta PM, Diamond Hilton Honors
Posts: 88
Sorry that happened to you and your family. Frontier is an absolutely a terrible airlines. They did something similar to me 10 days prior to departure, and then cancelled another flight. I’ll stay clear of them now.