Miles Still Expire at 6 Months of No Activity??

Old Apr 12, 20, 6:16 am
  #1  
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Join Date: May 2004
Location: TTN-Mercer Co., NJ
Programs: UA Gold MM, HH Diam, Bonvoy LT Gold, Hyatt Discvrist, Pri Clb, WN, AA, DL, F9, Global Entry/TSA Pre
Posts: 108
Miles Still Expire at 6 Months of No Activity??

Hi fellow Frontier flyers...I just got off the phone with an agent to obtain a refund for a now convoluted trip in early June. TBH, I was just taking it to keep my miles alive, so I asked the agent if Frontier has plans to extend the ridiculous 6 month activity "accrue or lose em" policy on their miles. I was put on hold for ages, and she came back with a big fat NOPE! According to her, F9 still has the rule in place, not even earning hotel stay miles will keep your account intact. She stated other than the Barclays Mastercard (which I do not want), you can "buy" points on Points.com. I told her one does not buy points there, but trades them from other programs... Anyway, does anyone have any other info on the status of our accounts? Six months was pretty laughable when times were good, but now?? I can't believe F9 will keep this boneheaded rule in place, further ticking their "best" customers off. BTW, I have ~40k miles set to expire on June 28, 2020 unless they relax the requirement.
NJRob is offline  
Old Apr 12, 20, 9:42 am
  #2  
 
Join Date: Aug 1999
Location: Denver,CO, USA
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Originally Posted by NJRob View Post
Hi fellow Frontier flyers...I just got off the phone with an agent to obtain a refund for a now convoluted trip in early June. TBH, I was just taking it to keep my miles alive, so I asked the agent if Frontier has plans to extend the ridiculous 6 month activity "accrue or lose em" policy on their miles. I was put on hold for ages, and she came back with a big fat NOPE! According to her, F9 still has the rule in place, not even earning hotel stay miles will keep your account intact. She stated other than the Barclays Mastercard (which I do not want), you can "buy" points on Points.com. I told her one does not buy points there, but trades them from other programs... Anyway, does anyone have any other info on the status of our accounts? Six months was pretty laughable when times were good, but now?? I can't believe F9 will keep this boneheaded rule in place, further ticking their "best" customers off. BTW, I have ~40k miles set to expire on June 28, 2020 unless they relax the requirement.
You definitely can buy miles to extend your account. The current cost is $25 for 1,000 miles. There is a 50% bonus for 2,000 or more miles purchased. Frontier, like many airlines, uses points.com for mileage purchase.
myleguy is online now  
Old Apr 12, 20, 10:11 am
  #3  
 
Join Date: Jun 2016
Posts: 77
That agent has no freaking clue what they are talking about. I have had hotel stays applied to my account and it pushed out my expiration. I also use Teleflora for Mother's day since they typically have some big bonus on the order.

I had a friend of mine whose miles were going to expire earlier this month and he said that he got this email in March:
YOUR MILES EXPIRATION HAS BEEN PAUSED


We appreciate you flying with us and in consideration of current events, we are pausing the upcoming expiration of your miles. Your miles now will expire at the earliest 5/31/20.

- The FRONTIER Miles Team
Who knows if they plan on pausing for a longer period of time. Even Spirit has paused expiration until the end of September.
lidosjawn is offline  
Old Apr 18, 20, 10:08 pm
  #4  
 
Join Date: Aug 2004
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Mine were going to expire in June with no hope of flying F9 by then so I did the 2,000 mile purchase for $50 and got 3,000 total with their bonus offer. The miles posted immediately along with the new expiration date 6 months from now = October. Any kind of activity on the account extends the 6 months.

Spirit miles expire in 3 months if you think Frontier is bad. I can usually fly Frontier every 6 months but Spirit and 3 months is ridiculous so I've given up on them.
SUPERTRAVEL is offline  
Old Apr 21, 20, 11:37 am
  #5  
 
Join Date: Apr 2020
Posts: 2
Only redeeming value of Spirit is not that hard to get a few points here and there. Frontier's lack of point earning opportunities is ridiculous.
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Old Apr 22, 20, 3:27 am
  #6  
 
Join Date: Oct 2009
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I received an email from Frontier stating miles expiration has been paused. It didn't say for how long but that there would by 90 days notice before the pause ends.
BrlDsguise is offline  
Old Apr 22, 20, 10:57 am
  #7  
 
Join Date: Feb 2004
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Originally Posted by BrlDsguise View Post
I received an email from Frontier stating miles expiration has been paused. It didn't say for how long but that there would by 90 days notice before the pause ends.
​​​​​​


A very confusing or misleading email was just received.

The graphic simply says SCHEDULE EXTENSION thru 9/12/21. But text says to use credit vouchers for travel thru then.

did the BOOKING WINDOW just open up till Sept 12 2021? or do our travel credits work until late 2021... if we wait to book until August 2021 for example? Southwest took the later approach.
​​​​​

"​Frontier is here to help you fly when you are ready. Your travel credit can be used to book travel now through September 12, 2021! That's more than a year of travel options available now.​​​​​​"
expert7700 is offline  
Old Apr 27, 20, 11:05 am
  #8  
 
Join Date: Apr 2020
Posts: 2
An agent told me that our credits aren't extended, just that we can buy tickets until then in case we are concerned about traveling and don't want to travel until next year. But we still have to purchase the flights before the credits expire.
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Old May 22, 20, 10:48 pm
  #9  
 
Join Date: Aug 2003
Location: Chicago
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Originally Posted by BrlDsguise View Post
I received an email from Frontier stating miles expiration has been paused. It didn't say for how long but that there would by 90 days notice before the pause ends.
I received the email too, but the expiration date still has not been updated. Don't know if I should wait or do something.
milemission is offline  

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