Thanks for explaining this. I guess unless the fair difference is huge due to CIC and I know I won't be cancelling the trip, I'll stick to online booking to get The Works for the option to cancel and also to get my partner The Works and all those perks for free.

I saw a post from 2018 saying there was a $25 ticketing fee charged. Has anyone who has recently purchased a ticket say if this is still the case, or are there any other fees? The CIC for my itinerary is $33 so any fees would pretty much make it not worth the trip. Just want to make sure the airport cost is indeed the (non Discount Den) web price minus the CIC.

​​​​​​Unlike with Spirit flights, where airport price can end up being more than their version of the interface fee, with Frontier, the price at airport is the regular price, minus CIC. I have not had this not be the case and I've booked flights almost every week or every other week since Oct.

Flights that have two segments (e.g. Ord-DEN-LAS) will have an even larger CIC.

Sometimes, with very cheap flights, there is no carrier interface charge and it usually these flights which end up cheaper with discount den. I've booked almost all my flights at airport as about 90% of them were cheaper there vs Discount Den.

Do you have status with Frontier? If so, how do you get your perks if you book at the airport? You mentioned booking flights weekly so I figured you had some status with them.

I have had 20k for several years and the free bag carry on benefit would just show up when I added the flight to my account. Usually it would just match up automatically with my phone number and email that I give the agent.

Also one can book for other people: just need their name and birthdate.

I'll have 100k after my next trip because of the promo so we'll see how those perks get added.

If you see one of the other threads, the elite perks are only supposed to apply after you have gained status even though it doesn't say so on the website... When I achieved 50k, I couldn't book stretch seats ahead of time and that was the reason I was given. I'm just waiting to book trips after I reach 100k so I don't have to fight them for those benefits for any more flights than the 2 I already have booked for 2022.

Orlando Airport
 

Hello everyone. Read the entire thread and seems people have gotten different results at different counters. Can anyone provide insight on the counter at MCO? Does it charge a counter booking fee? Will the counter rep allow me to use my elite status to get stretch seats, bags, family bundling, etc, or if not, will I be able to add the perks on the internet afterwards without paying CIC? Also, what’s best time in the day to go? Thanks in advance. The airport is a bit of a drive for me but may be worth it if Orlando counter does not have same problems as others reported on here. .

Moving to Chicago soon so this is highly valuable information, thnx!

Any experience on the recent schedules from MDW? Never visited/used it in my life, but looking forward.

As an update, I was flying another US airline the past week on a domestic route and my intention was to by two domestic F9 tickets without paying the CIC ( they were both connecting itineraries so was going to save $46 per ticket ); the airport that I departed did had a Frontier departure nearby but all employees at the check-in desk were outsourced ( had a polo shirt or sweater of the ground handling company rather than the green polo shirts or light-gray hoodies with the Frontier logo ) and they told me that the system wouldn't let them ticket anything unless departing from that airport. Is this something new as I experienced this for the first time and two employees tried it on two different computers multiple times. Is this a new restriction? I would totally understand if they do have an agreement with the third party ground handling company getting a commission or fixed rates on the tickets sold by their end. Does anyone have more insight or experience with this?

In the end, the arrival airport of my flight had 2 Frontier flights so the desks were open and was manned with proper Frontier employees and a professional agent was able to issue those two tickets within 3-4 minutes.

I don't think any airport stations actually have agents employed by Frontier. Even CSRs at DEN are outsourced to a handling company. The outstation agents likely work flights for multiple airlines so your luck may be better at "major" F9 cities like DEN, LAS, MCO, PHL, ATL, etc.
I've never had an issue purchasing a ticket at an airport to depart from any city Frontier serves (as recently as October 6). If this restriction were true, it would be impossible to book multi-city itineraries or even a one-way ticket to arrive at the airport you are purchasing the ticket at. I find it more likely the agents you encountered at the first airport either didn't know how to change the departure city (which is easy to do) or just didn't want to take the time to sell a ticket. I would report this experience to Frontier so they can reinforce proper procedures to their ground handler at this airport if this is a common issue. Your experience at the second airport is more typical and affirms that nothing has changed, at least in my view.

As a reference, the experience was at Hartford Bradley Airport in CT.
I would not pass by BDL in the next few months, if nothing new comes up but if I experience the same issue again, I would report the experience to Frontier as you have mentioned.

I was at one of the local airports in my metro area picking up tickets last night when one of the F9 ticketing agents mentioned that corporate is trying to get their agents to charge the $25 "Agent Assistance Fee" for tickets booked at the airport. I know the other area airport tried to pull a fast one on my trying to tack on this charge for a booking I was making there recently. Has anyone else been hearing about this / experiencing this?

This would likely seem to run afoul of Federal Excise Tax regulations regarding the CIC and could open the airline up to a class action suit, DOT/IRS investigation, and/or other punitive actions...

I drove to ORD today as I was about to buy 5 tickets (one-way) and it would have potentially saved me $115. Since Frontier has pared down schedule from ORD, the counter is open only for a few hours everyday. When I reached the counter, there was nobody in the line and the next flight out was almost 2 hours away. But the lady at the counter said that their system is "acting up" all-day and she cannot do any ticketing, and asked me to book online. That sounded like a rehearsed answer & it smelled like BS. I politely asked if she can give it a try and if it doesn't go through, no harm done. She said doesn't want to touch the system is it is "acting up" and it might affect her to check-in and asked me to try again tomorrow!

I asked her if I booked tickets at airport will she charge me extra, just wanted to get an idea if it is worth coming back again. She said if the "system adds $25 for assistance" they are asked not to override it. Very shady!

I ended up booking online as frontier is still cheaper compared to other options.

They are getting whatever they can get out of their scam until it gets nixed. If the Junk Fee bill ever gets passed this will certainly be one of them under the microscope.

I was under the impression that the assistance fee was only for existing tickets, not for new ticketing, although I could be mistaken. The agent may not be familiar with the distinction.

They should not be charging the agent assistance fee to make a reservation.