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Cancellations
This morning I needed to cancel a round trip. There does not to appear to be a way to do that on the website. I called in and after explaining 3 times I wanted to cancel a round trip. I was given a full refund, since one of the legs had changed. I was not even on hold that long.
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A while back I had booked a refundable ticket. It was a painful process to actually get the refund.
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