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Loyalty payment customer number is not a passenger or contact.

Loyalty payment customer number is not a passenger or contact.

Old Nov 19, 15, 9:43 pm
  #1  
Original Poster
 
Join Date: Sep 2014
Location: DEN
Programs: UA 1K
Posts: 175
Loyalty payment customer number is not a passenger or contact.

Argh!

I'm trying to book an award flight for my wife. I listed her as the passenger but no matter what I enter as the contact on the "Your Info" page, I get the message "Loyalty payment customer number is not a passenger or contact." and I can't proceed past the payment page.

Anyone know what magic is required to get the ticket issued?
nobodyherebutme is offline  
Old Nov 19, 15, 9:58 pm
  #2  
Original Poster
 
Join Date: Sep 2014
Location: DEN
Programs: UA 1K
Posts: 175
Never mind... I tried once more and it worked. This time, I only entered the passenger info and ignored the rest of the page.
nobodyherebutme is offline  
Old Feb 3, 16, 1:14 pm
  #3  
 
Join Date: Dec 2005
Posts: 52
I am a child I guess

I got the same error message and wasted lots of time. After calling
up support, I found Frontier had entered me on the system as
a "child", despite the fact my birth date was correct.
bumpmeplease is offline  

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