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Hailstorm impacting DEN ops
Frontier's guidelines and list of cancelled flights, for those customers whose travel is affected:
http://www.frontierairlines.com/fron...m_nooverride=1 News coverage: http://www.9news.com/news/article/20...to-hail-storms |
It appears that Wisconsin's Governor, Scott Walker, was one of those who slept on the airport floor.
http://www.jsonline.com/blogs/news/125563618.html Should have taken one of the state-owned planes! |
Originally Posted by newsmanhoss
(Post 16726679)
It appears that Wisconsin's Governor, Scott Walker, was one of those who slept on the airport floor.
http://www.jsonline.com/blogs/news/125563618.html Should have taken one of the state-owned planes! As tweeted by Walker: We slept on the floor in a conference room (security recommended it) on the A concourse. Airport staff grabbed us a blanket and small pillow Gov's flight? http://tracker.flightview.com/custom...89&trDepap=DEN |
@FrontierCare reaching out to Gov Walker:
@govwalker I'm very sorry about the cancellations last night. Were you able to be rebooked? 2 minutes ago via Radian6 |
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I'm surprised he didn't go to a hotel and stick the taxpayer with the bill.
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117 minute wait to rebook my flight for tomorrow. Sucks big time. And i have to fly tomorrow.
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Frontier website continues to update list of cancelled flights, now showing cancellations thru July 16.
http://www.frontierairlines.com/fron...m_nooverride=1 It's a good idea to have the cancelled flights listed; however, it's bad that the customers impacted by the cancellations need to call to re-book. With the extremely heavy call volume, some customers are consistently getting busy signals. For anyone wishing to request a refund, in lieu of re-booking, Frontier is requesting that a refund application be completed and sent in, instead of calling in the request. http://www.frontierairlines.com/fron...pplication.pdf |
This is because they don't have a website capable of handling reservation changes. Like many others here, besides the new look, this needs to be a top priority for their software team.
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USA Today writes that Frontier had "18 of 59 Airbus jets damaged in hail."
http://travel.usatoday.com/flights/p...elays/177182/1 It really looks like they are going all-out to take care of their passengers (no more comments here, please, about the call center delays and website issues; those are issues that have been more than fully-discussed). |
Originally Posted by MikeFromMKE
(Post 16733459)
This is because they don't have a website capable of handling reservation changes. Like many others here, besides the new look, this needs to be a top priority for their software team.
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Could someone with a greater understanding, preferably an airline employee, or an expert explain, how when flights have to be cancelled what factors go into play in running flights vs. cancelling routes due to irrops?
Do things like load factor and fare yield impact which flights are cancelled? For example I would think it would make sense to cancel a flight with only a few vs. a full flight? Maybe there is not a simple, easy answer to this question. Charlie. |
July 17, 2011 Flight Cancellations
Flt# Departure Arrival 219 Boston Denver 725 Washington D.C./Reagan Denver 335 Denver Albuquerque 218 Denver Austin 230 Denver Nashville 724 Denver Washington D.C./Reagan 138 Denver Dallas/Ft. Worth 148 Denver Houston/Hobby 676 Denver Orlando 539 Denver Chicago/Midway 108 Denver Minneapolis/St. Paul 185 Denver Oklahoma City 791 Denver Portland 851 Denver Phoenix 561 Denver San Diego 362 Denver Louisville 847 Denver Seattle 225 Denver Sacramento 358 Denver Tampa 127 Dallas/Ft. Worth Denver 419 Dallas/Ft. Worth Denver 772 Las Vegas Denver 455 New York/LaGuardia Milwaukee 828 Kansas City Denver 797 Chicago/Midway Denver 371 Milwaukee Denver 375 Milwaukee Denver 450 Milwaukee New York/LaGuardia 186 Oklahoma City Denver 792 Phoenix Denver 854 Phoenix Denver 634 San Diego Denver 363 Louisville Denver 374 Seattle Denver 144 SacramentoDenver 359 Tampa Denver 173 Denver Tucson It must be a horrible task, trying to re-accommodate 3000-4000 customers per day, especially considering that the fleet will not be back at 100% for at least another few days. Unlike prior practice, it appears that Frontier's social media may now actually be handling/expediting some re-bookings. Kudos to the Frontier team, working on all of this. |
Originally Posted by mke9499
(Post 16738309)
July 17, 2011 Flight Cancellations
Flt# Departure Arrival 219 Boston Denver 725 Washington D.C./Reagan Denver 335 Denver Albuquerque 218 Denver Austin 230 Denver Nashville 724 Denver Washington D.C./Reagan 138 Denver Dallas/Ft. Worth 148 Denver Houston/Hobby 676 Denver Orlando 539 Denver Chicago/Midway 108 Denver Minneapolis/St. Paul 185 Denver Oklahoma City 791 Denver Portland 851 Denver Phoenix 561 Denver San Diego 362 Denver Louisville 847 Denver Seattle 225 Denver Sacramento 358 Denver Tampa 127 Dallas/Ft. Worth Denver 419 Dallas/Ft. Worth Denver 772 Las Vegas Denver 455 New York/LaGuardia Milwaukee 828 Kansas City Denver 797 Chicago/Midway Denver 371 Milwaukee Denver 375 Milwaukee Denver 450 Milwaukee New York/LaGuardia 186 Oklahoma City Denver 792 Phoenix Denver 854 Phoenix Denver 634 San Diego Denver 363 Louisville Denver 374 Seattle Denver 144 SacramentoDenver 359 Tampa Denver 173 Denver Tucson It must be a horrible task, trying to re-accommodate 3000-4000 customers, especially considering that the fleet will not be back at 100% for at least another few days. Unlike prior practice, it appears that Frontier's social media may now actually be handling/expediting some re-bookings. Kudos to the Frontier team, working on all of this. |
Where are you getting that info?
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Somewhat answered my own question...
7/16 G4 2326 PHX-DEN G4 2320 LAS-DEN G4 2322 LAS-DEN G4 2328 AUS-DEN G4 2324 LAS-DEN G4 2321 DEN-LAS G4 2327 DEN-AUS G4 2329 DEN-PHX G4 2323 DEN-LAS DEN-ATL XP 2331 DEN-DFW XP 2333 DFW-DEN XP 2330 ATL-DEN XP 2332 So 150 seat jets all around...interesting for people flying to those destinations, to be sure... |
Originally Posted by RSVP
(Post 16735360)
+1, However, I have a suspicion we will be underwhelmed when the website is finally rolled out.
Remember what happened the flight is delayed in DAL/DFW due to hail storm. They shutdown operation for an hours due to hail storm. No one who responsible for this. the flight is being canceled. THey will have rebooked next flight out. I am afraid lots of those people who stuck at airport for more than 2 days. |
Originally Posted by AviationFan24
(Post 16735509)
Could someone with a greater understanding, preferably an airline employee, or an expert explain, how when flights have to be cancelled what factors go into play in running flights vs. cancelling routes due to irrops?
Do things like load factor and fare yield impact which flights are cancelled? For example I would think it would make sense to cancel a flight with only a few vs. a full flight? Maybe there is not a simple, easy answer to this question. Charlie. |
Thank you MostlyAir.
Charlie. |
July 18, 2011 Flight Cancellations
Flight Number Departure Arrival 110 Denver Minneapolis/St. Paul 134 Spokane Denver 150 Chicago/Midway Denver 150 Denver Jackson Hole 170 Tucson Denver 173 Detroit Denver 225 Houston/Hobby Denver 234 Orange County/Santa Ana Denver 234 Denver Nashville 235 Nashville Denver 262 Denver Orange County/Santa Ana 290 San Francisco Denver 301 Minneapolis/St. Paul Denver 301 Denver Spokane 332 Albuquerque Denver 342 Denver Branson 366 Denver Milwaukee 412 Los Angeles Denver 417 Denver Los Angeles 419 Denver Los Angeles 427 Atlanta Denver 428 Denver Atlanta 448 Denver Philadelphia 449 Philadelphia Denver 533 Denver Chicago/Midway 565 Jackson Hole Denver 565 Denver San Diego 568 San Diego Denver 600 Denver Knoxville 625 Denver Detroit 635 Madison Denver 636 Denver Madison 653 Denver San Francisco 683 Denver San Antonio 789 Denver Las Vegas 793 Branson Denver 795 Milwaukee Denver 857 Denver Phoenix 858 Phoenix Denver |
Originally Posted by AviationFan24
(Post 16745037)
Thank you MostlyAir.
Charlie. |
List of cancelled flights now updated thru 07/19/2011 on F9 website. It looks like the list is becoming shorter.
Also posted on the website is a detailed list of Charter Sub Service flights We've been able to contract with several charter airlines to operate some flights. These charter operations are flown by Miami Air, Sun Country, North American, Allegiant and USA 3000. While the aircraft amenities will differ from what you've come to expect on Frontier, we are happy that our charter partners have stepped in to give us a hand by operating the flights below on our behalf. This enables us to get you to your destination and we certainly appreciate your patience and understanding. July 18, 2011 Charter Sub Service Flights North American Charter Flt # Departure...Arrival..........Time 2344.......... Portland.... Denver.......0630-1000 2344.......... Denver.......Orlando......1050-1634 2345.......... Orlando......Denver.......1725-1915 2346.......... Denver...... MSP......... 2005-2225 Miami Air Charter Flt # Departure...Arrival..........Time 2330.......... Nashville... Denver..... 0905-1048 2331.......... Denver..... IND......... 1135-1600 2332.......... IND.......... DEN......... 1645-1723 2332.......... Denver..... Seattle..... 1810-1958 Sun Country Charter Flt # Departure...Arrival..........Time 2350.......... MSP........ Denver..... 0630-0731 2350.......... Denver..... LAX......... 0835-0959 2351.......... LAX......... Denver..... 1050-1405 2351.......... Denver..... IND.......... 1455-1917 2352.......... IND......... DEN.......... 2002-2042 2352.......... DEN........ Spokane.... 2120-2240 July 19, 2011 Charter Sub Service Flights North American Charter Flt # Departure...Arrival..........Time 2340.......... MSP....... Denver..... 0845-0940 2341.......... Denver... Orlando.... 1040-1624 2342........... Orlando... Denver.... 1710-1900 2343........... Denver .... MSP...... 2000-2250 Miami Air Charter Flt # Departure...Arrival..........Time 2333.......... Seattle.... Denver..... 0900-1236 2333.......... Denver.... Kansas City 1320-1553 2334.......... Kansas City Denver.... 1630-1714 2334.......... Denver...... Seattle.... 1810-1958 Sun Country Charter Flt # Departure...Arrival..........Time 2353.......... Spokane.... Denver..... 0635-0944 2353.......... Denver...... Detroit..... 1040-1531 2354.......... Detroit...... Denver..... 1620-1725 2354.......... Denver...... Portland... 1810-1946 2360.......... DFW....... Denver...... 0825-0924 2361.......... Denver.... MSP..........1030-1323 2362.......... MSP........ Denver..... 1403-1504 2363.......... Denver.... Omaha..... 1544-1806 2364........... Omaha.... Denver..... 1846-1920 2365.......... Denver.... Omaha...... 2000-2224 2370.......... MSP....... Denver...... 1030-1134 2371.......... Denver... Seattle...... 1220-1404 2372........... Seattle... Denver..... 1455-1832 2372........... Denver.... MSP........ 2000-2252 |
I heard a report on WTMJ television today, indicating Frontier was hoping to operate a normal schedule on Wednesday.
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Latest update, as posted on F9 website, shows ten cancelled flights on Wednesday, July 20.
http://www.frontierairlines.com/fron...m_nooverride=1 |
Looks like their IT department has been working overtime. You can now buy a seat on a flight that is run by a chartered airline, and seat maps show (for the most part) the correct aircraft being used.
Since 7/20 is only a few days away, there's no price difference between CP tickets and anything else, so in some instances you could actually buy a 2x2 F-class ticket on Frontier :D, albeit not on most routes. Then again, if you're flying LAS-DEN or vice versa you might also get stuck on an Allegiant M83 with seats that don't recline and 30" pitch. Sure is funny to see Allegiant flying into/out of DEN though. |
Originally Posted by AviationFan24
(Post 16735509)
Could someone with a greater understanding, preferably an airline employee, or an expert explain, how when flights have to be cancelled what factors go into play in running flights vs. cancelling routes due to irrops?
Do things like load factor and fare yield impact which flights are cancelled? For example I would think it would make sense to cancel a flight with only a few vs. a full flight? Maybe there is not a simple, easy answer to this question. 1. Aircraft and crew movement (including legal duty hour limits) whatever changes or routings that takes so the next day can begin as close to normal as possible is usually the first concern. Mess up tomorrow and it doesn't fix a thing. 2. Reaccomodation of passengers is a big concern. If you can't get passengers to x destination within a reasonable recovery time (maybe next flights are full) it may be unlikely to cancel. But those cities with multiple flights and enough seats to handle the cancelled passengers as well as those flying from it may likely put a flight on the list. Connections compound any simple decision. Run all the what-ifs and reasess impact to system. For every flight that cancels it means a lot more to the system than just that one flight. Notice I never mentioned loads other than the implied numbers considering reaccomodation? And I never mentioned yield. Hope that addresses that question. There are rare times an aircraft and crew from a cancelled flight may actually fly to a different destination empty for the greater good and fewest impacted passengers overall. Yield on that flight? Very expensive. I have learned I don't want to have the job of handling IROPs from an operational postion (they are the experts). The logistics of IROPs can be as bad as planning the entire flight schedule for say next Spring but making decisions and implementing it RIGHT NOW with even more logistics problems of aircraft and crew. It's horribly dynamic during IROPs. Those men and women really earn their pay those days. Hope this sort of answers the question... I won't respond to further questions this might generate because one can't possibly see the entire action-reaction unless they see the big picture at that time and situation. In ending I understand AND sympathize that the only flight any passenger thinks is priority is their's though in reality there may be hundreds or thousands impacted and smart decision making is attempting to lessen impact for the greater good. And tomorrow starts the whole process anew hopefully in a better situation. Ideally impacting no further passengers and getting those already impacted to their destination albeit late. |
Originally Posted by mke9499
(Post 16752765)
Latest update, as posted on F9 website, shows ten cancelled flights on Wednesday, July 20.
http://www.frontierairlines.com/fron...m_nooverride=1 It will running back to normal routine once again within the weeks. It will continued to fixed the aircraft. How many aircraft has already return in service? |
Due to ongoing flight cancellations caused by a number of hailstorm-damaged aircraft not yet back in the fleet, re-booking guidelines have been adjusted.
Customers currently enroute who would like to adjust a return trip Original ticket must have been purchased on or before 7/23/11. Travel must be rebooked by Midnight 7/23/11. Travel must be completed by 8/14/11. Origin and destination cities must remain the same. Fare difference and change fee will be waived. Customers who have not begun travel Original ticket must have been purchased on or before 7/23/11. For travel completed by 8/14/11, a onetime change to the travel plans may be made. Fare difference and change fee will be waived. Origin and destination cities must remain the same. Travel must be booked by Midnight 7/23/11. For travel completed on or after 8/14/11, the change fee will be waived, fare difference applies. |
Originally Posted by N830MH
(Post 16753945)
How many aircraft has already return in service?
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miami air website lists their 734 as a 2x2 biz class config of 68 seats. frontier seat map shows a 3x3 config. hmmmm.
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Noticed they are down to one cancellation for Friday. |
F9 is also down to 9 cancelled flights for today; three flights for today have been un-cancelled. They're also down to three chartered planes (12 chartered segments) for today, down from six planes (24 segments) yesterday.
As RSVP noted, there's only one cancellation on Friday. Eight flights (two planes) are via charters still but the Sun Country 738s have the same capacity as F9 320s so that makes things a little easier. Not quite sure OTOH why F9 is chartering a 752 to run its other four flights that day...North American Airlines must be offering them a good deal on service. |
Bedford's comments to the Denver press regarding the fallout from the hailstorm, his thoughts on Frontier's restructuring, as well as competitor WN...
http://www.9news.com/money/209230/34...west-Airlines- In an interview with another Denver station, Bedford defends Frontier's actions following the hailstorm, reiterating how they did not abandon their customers. He also mentioned that a new COO will be in place by the end of 2011, with the COO operating out of Denver. It looks like the headquarters may be moving, though Bedford tried to be somewhat elusive, when asked about a new location. http://denver.cbslocal.com/2011/07/2...uture-company/ |
Back to normal on Saturday, July 23.
Company press release: http://media.frontierairlines.com/ar...rticle_id=5277 |
Bryan Bedford is making the rounds in Denver. Another interview, today:
http://www.9news.com/video/default.a...=1070632189001 |
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