How do I get Frontier to fix my account?
 

I've been flying on Frontier Airlines for almost a decade now, and up until the past two months I've had nothing but good experiences. Really. And at over 200k miles flown per year for the last couple of years, that's saying something.

Right now, I'm at wits end trying to get Frontier to fix my Early Returns account on their system so that I can book a flight. I log in to the Frontier website with my Early Returns number, like I have for years, go through the process of selecting the flight, seats, etc, and get to the point where I hit the final button to purchase my ticket and I get the error:

"We could not book your itinerary at this time. No payment has been taken. Either attempt to purchase again or start a new search. Your frequent flyer membership number is not recognized. Please correct the information before proceeding."

And I'm logged in under my Early Returns number!! (It appears in the page header right above the error message).

This has been going on for two months (five trips booked), and each time I have to make the reservation over the phone (they have no problems), then ask to talk to a supervisor to beg them to fix my account, and to get back to me to tell me it's fixed. I follow up with an email each time to customer service (with an image of the page with the error message on it).

Nada. No response. No fix.

I'm at a loss. Does anyone know how to get the Frontier technical support folks to fix a customer problem?

No guaranties, but I would send a DM to:

http://twitter.com/frontiercare

If nothing else, perhaps they can forward your problems to the correct contact.

Midwest used to have "Live Chat" available on their website; that option no longer exists. There was also a web support desk, which apparently is still available. When you call in on the main phone line, ask for "other options," following the first group of prompts; the next group of prompts offers web support as an option.

Hope one of the options will solve your problem.

What you are experiencing really stinks BoulderRick. They better figure out how to take care of you soon, or they're going to lose your loyalty. Based on the amount of flying you do on F9, you've got to be one of their best customers.

Silly question and totally off-topic, but why don't you fly United out of DIA? With over 200K annually, you'd be flying in first class almost every flight for the price of coach. And, your reward redemption options would be far, far greater with StarAlliance.

I'm a former UA refugee myself, but I no longer come close to 1K levels of flying which is why F9 better fits my needs.

Good luck with your issue and let us know if you're able to get an answer using F9's Twitter account.

Welcome to FT by the way. We welcome your participation as a frequent F9 flyer on this board.

Frontier's official representative on Facebook seems to be pretty responsive as well, I'd suggest posting something on their Fan Page wall, that would get their attention. Sounds like an amazingly annoying problem. Have you taken the usual steps to rule out that this isn't some sort of misconfiguration locally, such as using a different browser or a different computer? The error you sent sounds like something that's coming from the server side but it might be worth a shot just to check.

I just got an issue resolved through twitter yesterday as well. I have to say they were very responsive, seemed to have a lot of pull. I'd highly recommend trying the @frontiercare on twitter.

Frontier is doing the right things in my opinion, I see improvement every time I fly. I know they've got a lot of technical bugs to work out, once those are complete, they'll be the best around!

Now that I'm summit, I'll be waiting on my bag tag!