Loyalty
 

Here is an example of why Frontier continues to earn my loyalty.

During a recent 9-day business trip to Chicago, a Client gave me several items that I needed to bring back to my office. As a result, when I showed up at MDW to check my bag, I was overweight by 15lbs. The ticket agent said the fee should be $75, but since I was only checking 1 bag and was a Summit flyer, he would waive the fee. In addition, I forgot to check-in online the night before. No worries as the agent switched my seat up into the new stretch seating zone.

I really appreciate Frontier. The agent could have just as easily made me pay the $75 fee. He could have kept me in my original seat assignment. But, he made a judgement call that valued my business. As a former United 1K, this is just one example of why I switched my business to Frontier several years ago. They take care of me.

So, how has Frontier earned your loyalty? I know I'm looking forward to trying those Midwest cookies sometime this summer!

You mean Frontier Chocolate chip cookies. The loyal following those things have in MKE is unbelievable. If they got rid of them, would I be disappointed? Maybe disappointed, but I don't fly Frontier simply for the cookies.

Just ask AirTran. When they attempted the takeover of Midwest in 2007, the AirTran CEO was asked on numerous occasions if the cookies would stay.

Good point RSVP. But, it's the little things that when taken together really add up to a good experience. I can only imagine the smiles on the planes when those little cookies start to be handed out.

Not sure I look really forward to those cookies. I have a hard time resisting them and with around 40 flights per year I look forward to gain 3 pounds :D