Compensation for Cancelled flight
Oct 24, 2018, 11:01 pm
#1
Original Poster
Join Date: Oct 2018
Posts: 3
Compensation for Cancelled flight
My husband and I eagerly booked tickets for ourselves and our two kids for my brand new granddaughter's baby naming. We were coming to help do the cooking and with child care. Our flight was canceled due to mechanical issues. We were given two choices,
1-Frontier would book us a ticket and give us a voucher of $100. The earliest ticket they could find us was three days later.
2-They would refund the costs and we would book our own tickets and they would give us two vouchers equalling $500. We picked this choice.
However, they did not tell us that there would be many restrictions: the tickets needed to be booked in 90 days, could only be used by those issued on the voucher and once you book a flight, the remainder of the voucher could not be used. We booked tickets and flew into a further airport and took a train for four hours. Our tickets costed $1200 and we thought that we would have a total of $2000 in vouchers for use for the whole year, however, due to the many restrictions, the vouchers don't have much value.
We would like the costs of our replacement tickets covered as well as our train costs. We feel that the vouchers do not adequately compensate us and we don't feel that our hardship was covered by Frontier. We feel that they were liable to get us to our destination on the same day, not three days after and we would have missed the event. We also traveled all day by plane and train since we had to fly four hours in the wrong direction to get us to our destination.
Does anyone have any success dealing with Frontier? They never told us about their many restrictions when they offered us these choices.
Any suggestions of what to do?
1-Frontier would book us a ticket and give us a voucher of $100. The earliest ticket they could find us was three days later.
2-They would refund the costs and we would book our own tickets and they would give us two vouchers equalling $500. We picked this choice.
However, they did not tell us that there would be many restrictions: the tickets needed to be booked in 90 days, could only be used by those issued on the voucher and once you book a flight, the remainder of the voucher could not be used. We booked tickets and flew into a further airport and took a train for four hours. Our tickets costed $1200 and we thought that we would have a total of $2000 in vouchers for use for the whole year, however, due to the many restrictions, the vouchers don't have much value.
We would like the costs of our replacement tickets covered as well as our train costs. We feel that the vouchers do not adequately compensate us and we don't feel that our hardship was covered by Frontier. We feel that they were liable to get us to our destination on the same day, not three days after and we would have missed the event. We also traveled all day by plane and train since we had to fly four hours in the wrong direction to get us to our destination.
Does anyone have any success dealing with Frontier? They never told us about their many restrictions when they offered us these choices.
Any suggestions of what to do?
Oct 28, 2018, 8:07 am
#2
Original Poster
Join Date: Oct 2018
Posts: 3
Here is what Frontier said;
Thank you for contacting us again.
I appreciate the time you've taken to share your concern. It's important that we remain consistent with our policies in order to be fair to all our customers.
Although I am extremely disappointed that the experience impacted you negatively, I must respectfully advise that this isn't a situation where the airline offers a monetary compensation.
We appreciate your understanding, and hope to service your travel needs under better circumstances in the future.
Lemmuel
Reservations Specialist
Frontier Airlines
*********************************
Thank you for contacting us again.
I appreciate the time you've taken to share your concern. It's important that we remain consistent with our policies in order to be fair to all our customers.
Although I am extremely disappointed that the experience impacted you negatively, I must respectfully advise that this isn't a situation where the airline offers a monetary compensation.
We appreciate your understanding, and hope to service your travel needs under better circumstances in the future.
Lemmuel
Reservations Specialist
Frontier Airlines
*********************************
Oct 28, 2018, 10:14 am
#3
Join Date: May 2006
Posts: 94
Yeah, those voucher restrictions are killer. Frontier could offer a $10,000 voucher with the same restrictions and it would be no more valuable than the $500 one.
It seems Frontier changes their compensation offers depending on the particular circumstances with each flight. This past summer I was offered a refund plus $500 voucher, or reimbursement up to $400 to make my own alternate travel within 48 hours plus a $200 voucher. I took the 2nd option as I was able to find a flight on another airline. It took a couple months to finally get the reimbursement check, but it did finally come. I wasn't able to use the voucher within the 90 days (you had the use the voucher within 90 days, but the flight you book with it could be further out), I have a friend who was able to negotiate a better compensation deal by talking to customer service. Good Luck.
It seems Frontier changes their compensation offers depending on the particular circumstances with each flight. This past summer I was offered a refund plus $500 voucher, or reimbursement up to $400 to make my own alternate travel within 48 hours plus a $200 voucher. I took the 2nd option as I was able to find a flight on another airline. It took a couple months to finally get the reimbursement check, but it did finally come. I wasn't able to use the voucher within the 90 days (you had the use the voucher within 90 days, but the flight you book with it could be further out), I have a friend who was able to negotiate a better compensation deal by talking to customer service. Good Luck.