Strange error messages on family bookings in Frontier - passenger not found & infant
 

This is the 2nd time I've gotten unexplained errors trying to book on Frontier. Has anyone else had this?

Tried to book a few passengers & a lap infant. Enter all the information on the passenger screen.

The first submit, the error comes back saying "passenger # 12343098 not found" for the 2nd person's earlyreturns #. I know the # is correct and even verify it by going into that passenger's account.

Then, if you submit again, it comes back now with 2 errors: the same first one about passenger #, the second one says that the infant's age must be between 0 and 2 years old, and highlights the birth date. The birth date is obviously within 0-2 years of age.

I was able to fix it a few months ago but forget what happened. I might have just taken off all earlyreturns #s but don't remember.

You could call them, but due to "unusually heavy call volumes" the wait time could exceed several hours on hold! If they only have one flight a day to your destination and your flight should happen to be canceled, you can wait up to a week before they can accommodate you.

Ha, sounds like you love F9. I could have tried calling, but it was soon before the coupon expired and I knew that: 1. I would have run out of time calling them, and 2. the CSR would have no idea what to do with the error since it wasn't even the proper error message.

I had to call them this AM and was quite surprised. Wait time was 2-3 minutes and person added known flyer # and I was done in less than 5 minutes.
True this has been my only experience calling them so it could have been an anomaly?