Password Problems
Oct 30, 2015, 10:27 am
#1
Original Poster
Join Date: Jul 2013
Posts: 5,813
Password Problems
I seem to have a recurring problem with my Early Returns Account. It suddenly rejects my password my password and prompts me to reset the password.
If I enter a wrong password I get an error message indicating my password is not recognized. Therefore it seems to recognize my password but won't accept it.
Anybody else seen this? Do you think it is a problem with the website?
In the past I've always reset the password. I wonder if the problem will go away if I wait a while.
If I enter a wrong password I get an error message indicating my password is not recognized. Therefore it seems to recognize my password but won't accept it.
Anybody else seen this? Do you think it is a problem with the website?
In the past I've always reset the password. I wonder if the problem will go away if I wait a while.
Oct 31, 2015, 11:44 pm
#4
Join Date: Mar 2007
Location: DAL
Programs: DL Silver, HH diamond, Midwest Miles (RIP), NWA WP (RIP)
Posts: 530
Password Problems
Same problem here. I've reset it many times since the new website. And even then, have had to reset it more than once in a day. And more than once I've given up on booking on f9.
Nov 2, 2015, 9:44 am
#5
Original Poster
Join Date: Jul 2013
Posts: 5,813
Waiting didn't help I guess I'll just reset it again.
Nov 30, 2015, 11:08 am
#6
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
Same problem here ... whenever I want to log in (and check the still non-existent expiration date), I have to call the Philippines call center where they issue me a new temporary password, follow up to reset to an original one and get into my account.
BTW the expiration date in my account is still showing as 1/1/0001 !
BTW the expiration date in my account is still showing as 1/1/0001 !
Jan 12, 2016, 9:01 am
#10
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
I think I found out what is causing this problem. Spoke to a helpful agent today who was able to see that there were two accounts in my name. It appears that an ER account from the B737 days got re-activated and blocked me from using a password more than once. She merged the accounts and now all is well (so far).
Jan 12, 2016, 10:51 am
#11
Original Poster
Join Date: Jul 2013
Posts: 5,813
I think I found out what is causing this problem. Spoke to a helpful agent today who was able to see that there were two accounts in my name. It appears that an ER account from the B737 days got re-activated and blocked me from using a password more than once. She merged the accounts and now all is well (so far).