No hotel reimbursement for 18 months
#1
Original Poster
Join Date: Feb 2008
Location: HHH , SAV
Programs: Delta, AA, BA, United, Hyatt Globalist, Hilton Honors Diamond, SPG Marriott Gold, Sixt Platinum
Posts: 997
No hotel reimbursement for 18 months
We just canceled a June reservation for a small hotel we love in Provence. I’m okay with this policy. I know these small businesses are hurting.
“The French government has issued a law authorizing hôtels not to reimburse the deposit of the guests due to cancellation link to coronavirus
A credit nota of the concerned amount should be issued by the concern entity and to be used within 18 months
If this amount is not used, the guests should claim the reimbursement of the amount at the end of the period
We hope having the pleasure receiving you very soon on the near future
Her after the text of law for your information
Best regards “
“The French government has issued a law authorizing hôtels not to reimburse the deposit of the guests due to cancellation link to coronavirus
A credit nota of the concerned amount should be issued by the concern entity and to be used within 18 months
If this amount is not used, the guests should claim the reimbursement of the amount at the end of the period
We hope having the pleasure receiving you very soon on the near future
Her after the text of law for your information
Best regards “
#2
Join Date: Aug 2019
Location: Paris
Posts: 535
Yes, the law adopted on the 25 of march now says that the hotel can refuse to refund you, and instead give you a voucher, valid for 18 months.
The answer that your hotel gave you is correct regarding the applicable law and understandable especially if it's a small hotel.
Note that this applies for stays between the 1st of march and the 15th of september.
The answer that your hotel gave you is correct regarding the applicable law and understandable especially if it's a small hotel.
Note that this applies for stays between the 1st of march and the 15th of september.
#3
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 91,935
So it becomes a real refund after 18 months? This sounds similar to some airline policies.
#4
Join Date: Aug 2019
Location: Paris
Posts: 535
#8
Join Date: Jun 2010
Location: Paris, France
Programs: Flying Blue
Posts: 51
I received an immediate refund from the Suite Novotel in Nancy when I cancelled right at lockdown. On the other hand, the Ibis Styles in Liège and the Mercure in Luxembourg just validated my credit until 2021.
#11
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 16,822
This is not quite right. The government has not ordered hotels and other temporary accommodation providers to do this. They have adopted a law that allows them to issue a voucher (ultimately refundable if not used but not until next year) instead of refunding. It is still open to them to refund if they wish. It is just that they are no longer legally obliged to do so, at least in the short term.