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The worst and most dishonest restaurant in Paris "Au Gourmand"

The worst and most dishonest restaurant in Paris "Au Gourmand"

Old Jul 8, 12, 9:35 am
  #1  
Formerly known as cedricgerald
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The worst and most dishonest restaurant in Paris "Au Gourmand"

We had dinner (4 of us) at "Le Gourmand" and booked on the same day via "La Fouchette" with a 30% discount. (This was the closest restaurant to the Louvres'museum according to "La Fourchette" web site as we were at the Louvres we booked there)

Let's start by the "best part" :
- The waiters were very pushy for wine, ( we didn't order wine)
- The waiters were not smiling
- the food was tasteless and in small portion
- Very limited selection (3 or 4 appetizer and main dishes),
- the location with several "adult bars" on the same street within 50 meters
- the very close & small table
- the desert took more than 30 minutes to arrive.
- The manager pushed our stroller

We were not expecting something great as we were looking for any restaurant close to the Louvres but this is a little too much on the low side

The check came without the discount.
The manager said that with the 30% discount he'll loose money.

The manager also said that despite the 30% off was available on our booking web site (la fouchette) we booked without the discount.
Who will chose to pay full price when they have the option to pay 30% less on the same web site....
This is a complete non sense.

The manager was very aggressive and shooting while he required us to pay the full amount.
He admitted that some mistakes happened on this web site but are no possibility to correct them (just pay the full price is his solution)

Finally he shot and said in a very aggressive way "I'll do the discount but never come back"
When we left the restaurant, he said again "never come back"

Regardless if he was right or not concerning the discount, that can not justify to shot against a customer and to be aggressive.
This the worst behavior I have met and this against the basic standard of the hospitality industry.

I can now easily understand that this restaurant is since December 2011 under "Chapter 11" ("redressemnt judiciaire" is the French word)

I have now found the worst restaurant and most dishonest place : "Le Gourmand", web site. http://www.restaurantaugourmandparis.com/
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Old Jul 8, 12, 5:45 pm
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I would suggest posting a review in Yelp. And TripAdvisor. You'll get a much wider audience, and possibly the attention of the restaraunt owners.
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Old Jul 8, 12, 6:18 pm
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Are you saying the service at a Parisian restaurant was bad? Shocking!

(Sorry, I'm not taking the piss, that was always the reactions of my English workmates when I complained about Paris)
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Old Jul 9, 12, 8:17 am
  #4  
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Originally Posted by cedricgerald View Post
We had dinner (4 of us) at "Le Gourmand" and booked on the same day via "La Fouchette" with a 30% discount. (This was the closest restaurant to the Louvres'museum according to "La Fourchette" web site as we were at the Louvres we booked there)

Let's start by the "best part" :
1- The waiters were very pushy for wine, ( we didn't order wine)
2- The waiters were not smiling
-3 the food was tasteless and in small portion
4- Very limited selection (3 or 4 appetizer and main dishes),
5- the location with several "adult bars" on the same street within 50 meters
6- the very close & small table
7- the desert took more than 30 minutes to arrive.
8- The manager pushed our stroller

We were not expecting something great as we were looking for any restaurant close to the Louvres but this is a little too much on the low side
. http://www.restaurantaugourmandparis.com/
1 pushy or polite
2 so you want happy smiling waiters, maybe on rollerskates to
3 surely either this is known, or you were chosen
4 i have been to that soccer boy's restaurant the one on all the tv shows. and has had lots of michelin*'s unbelievable wine push, fixed meal, with no choices. had to stand outdoors for 30 min in jan while the big kid yelled at the help.
5. i don't know of any "adult bars"near the Louvre, and i have searched for them. what's an adult bar?
8. did you park it where it was supposed to be?

re rice i have never eaten in a paris restaurant(or france, london, or italy) that offered discounts. sounds like a scary place to me.
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Old Jul 9, 12, 8:43 am
  #5  
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Originally Posted by Mike Jacoubowsky View Post
I would suggest posting a review in Yelp. And TripAdvisor. You'll get a much wider audience, and possibly the attention of the restaraunt owners.
Out of curiosity I looked and the place has a decent rating on TA so can't be fleecing all customers, though by that I don't mean OP in any way deserved the shoddy treatment. I'd definately write a TA review based on your experience.
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Old Jul 10, 12, 6:36 am
  #6  
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Thank you all for your replies

First : we, French people are well known to provide the best customer service experience worldwide.... We just need to fly Air France to fully understand our high level of attention to details, our willingness to help etc etc. Anyone convinced ?

the waiter was pushy for wine while still polite but still pushy

I parked the stroller right in front of the kitchen entrance so our baby can enjoy beeing bump as their strollers parking of this 500 sqft restaurant was already full....

So a French "adult bar", not sure how to explain that in polite words.... believe it's legal in Nevada ....oldest job on earth... working girls ... CC not accepted

Yes they have 4 stars based on 39 reviews on TA. and rated #539 of the best restaurant in Paris.
No sure if 39 reviews is enough to have a true idea of the place.

Originally Posted by slawecki View Post
4 i have been to that soccer boy's restaurant the one on all the tv shows. and has had lots of michelin*'s unbelievable wine push, fixed meal, with no choices. had to stand outdoors for 30 min in jan while the big kid yelled at the help.
.
By the way, I don't know were is this restaurant, could you please help so I can try to find a new worst restaurant )

Should we make a new thread called the "worst restaurant in Paris" ? it'll be a very long one....
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Old Jul 10, 12, 7:32 am
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Originally Posted by cedricgerald View Post
Thank you all for your replies

First : we, French people are well known to provide the best customer service experience worldwide.... We just need to fly Air France to fully understand our high level of attention to details, our willingness to help etc etc. Anyone convinced ?

the waiter was pushy for wine while still polite but still pushy

I parked the stroller right in front of the kitchen entrance so our baby can enjoy beeing bump as their strollers parking of this 500 sqft restaurant was already full....

So a French "adult bar", not sure how to explain that in polite words.... believe it's legal in Nevada ....oldest job on earth... working girls ... CC not accepted

Yes they have 4 stars based on 39 reviews on TA. and rated #539 of the best restaurant in Paris.
No sure if 39 reviews is enough to have a true idea of the place.



By the way, I don't know were is this restaurant, could you please help so I can try to find a new worst restaurant )

Should we make a new thread called the "worst restaurant in Paris" ? it'll be a very long one....
Gordon Ramsay at Royal Hospital Road.
http://www.visitlondon.com/attractio...ants-in-london
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Old Jul 10, 12, 12:26 pm
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Originally Posted by slawecki View Post
Gordon Ramsay at Royal Hospital Road.
http://www.visitlondon.com/attractio...ants-in-london
Thank you slawecki. It seems that you're more demanding than me
I have been to only one Gordon Ramsay restaurant at the Trianon Palace and it was a GREAT experience. One of the best restaurant in Paris'area especially the deserts'parts are great
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Old Jul 11, 12, 12:12 pm
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"The closest restaurant to the Louvre". ???? The Louvre is over 1km long, there are dozens of restaurants that are "close" to the Louvre.

La Fourchette is a fairly reliable reservation service, albeit one devoted to tourists. Citivox is more reliable and has a lot more local traffic.

But you can post this review right on LaFourchette, you can also email them and advise them about having a hard time with the "discount". Perhaps you misunderstood the wording?
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Old Jul 12, 12, 12:21 am
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Originally Posted by menton1 View Post
"The closest restaurant to the Louvre". ???? The Louvre is over 1km long, there are dozens of restaurants that are "close" to the Louvre.

La Fourchette is a fairly reliable reservation service, albeit one devoted to tourists. Citivox is more reliable and has a lot more local traffic.

But you can post this review right on LaFourchette, you can also email them and advise them about having a hard time with the "discount". Perhaps you misunderstood the wording?
Hello

Yes this is the closest restaurant to particular area in the Louvres where we were located.
On "la fourchette" iphone app you have "around me" and it's true that this restaurant was very close that the area of the Louvres where we were.

Yes good idea, I'll e-mail la Fourchette. I'm French so it was easy to understand.
Funny part : the manager show me his own booking software and said.... look there is no discount indicated, otherwise I'd have indicated the discount....

Who in the world will go to a web site where a discount is available and will prefer to pay full price rather than the discounted price ?
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Old Jul 13, 12, 12:37 pm
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Originally Posted by cedricgerald View Post
Who in the world will go to a web site where a discount is available and will prefer to pay full price rather than the discounted price ?
It could be miscommunication between the Fork and the restaurant and showed a restaurant discount that shouldn't have been applicable. Online errors are not entirely unkown after all.
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Old Jul 13, 12, 1:57 pm
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If the restaurant does not apply the discount, you should send a complain letter to La Fourchette (but make sure before that that your discount coupon is fully valid for the day/the menu option).
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Old Jul 15, 12, 2:02 pm
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Thank you Nicolas & Tcook.
Yes the discount was definitely valid on that particular day. The "lovely" manager told me that he had some other tables with the discount that particular night.

Unfortunately we made the booking on an Iphone at the last minute and didn't print anything so there is no way to prove anything

I do understand that mistakes may happen but I was mainly disappointed with the way the manager deal with the situation.

I sometimes wonder how "real" are these discounts, I have the feeling that some restaurants increased the price to afford the 30% or 40% discount and if some clients pay the full (regular / already increased) price that's a "plus" for them.
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Old Jul 15, 12, 4:18 pm
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I was wondering about that the other day, when I had a really discounted meal (easy to compare to other restaurant in the surrounding area serving very similar dishes): how long before they all bump their prices? I guess it will depend on how widespread La Fourchette is used, but I am not sure it caters mostly to tourists...
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Old Jul 16, 12, 12:26 am
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Originally Posted by Richelieu View Post
I was wondering about that the other day, when I had a really discounted meal (easy to compare to other restaurant in the surrounding area serving very similar dishes): how long before they all bump their prices? I guess it will depend on how widespread La Fourchette is used, but I am not sure it caters mostly to tourists...
Bonjour Richelieu

"Au Gourmand" found an easy way, on the windows menu there is no precise price and it's indicated that appetizer will be from EURO 15 to 20 and main dishes from EURO 28 to EURO 35 based "on the fresh products available on that particular day and of course the market price of these products...." (and maybe on the number of La Fourchette booking they had )
(I can't remember the precise digits but the idea is to give you outside a window of the price, even if the window is not that wide this is still surprising).

On the menu they gave you inside the restaurant both appetizers and main dishes were on the highest price of the window'menu (again all at the same price)

The discount usually doesn't apply to drinks, "could be" the reason that they're pushy for wine

PS: It seems that we share the same love for "Flying beurk"
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