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Finnair Plus to go spend-based and Avios [Implemented 9 march 2024]

Old Aug 18, 2023, 4:44 am
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Last edit by: intuition
The real Q&A

Please note that this wiki may have outdated and incorrect info. It was created in a time when official and reliable information was scarce. Now there are a lot more info at https://www.finnair.com/fi-en/finnai...r-plus-changes which is where you should be looking.


What is spend actually?
Fare-component
Travel-extras*

*) Finnair.com says all add-ons are considered spend and linked listing includes hotels, cab and rentalcars. This is likely not true, but clarification is needed.


What is not spend?
"Taxes, fees and other airport- and servicefees"
On 2023-09-20 Finnair webpages changed to specify that everything under "Taxes, fees and charges" is considered not spend, expect something called "Extra fee". What this is and when it will be charged is unknown.



Award flights, regardless of how much you spend on add-ons, will give you zero spend and thus zero Avios and zero tierpoints.

Any spend onboard (eg food and drink items) are not considered spend with Finnair and earns zero.


Currency
Will spend be converted to EUR (or will there be earning tables in each currency)?
If you buy your flight tickets and travel extras in other currency than euro (for example, in USD, GBP or SEK), the total amount of your purchase (excluding taxes, other fees except for possible Extra fee, and other airport and service charges) will be first converted to euros and then multiplied with your tier’s multiplier.

How will currency conversion be done (official exchange rates, IATA, Finnair internal?)
Needs clarification

When will currency conversion take place (time of purchase, time of point crediting, time of bookkeping)?
Needs clarification


Tiers

Tiers will have earning multipliers for AY spend - what are they?
Avios = spend x tier multiplier but the multiplying factor needs clarification
Basic 6x
Silver 7x
Gold 8x
Platinum 9x
Lumo 10x

Tiers will have multipliers for partner earnings tables - what are they?
They are said to be between 1,10 and 1,25 depending on tier. The exact multipliers are not disclosed, but likely they will continue as of today (silver 1,1, gold 1,15 and Platinum & lumo 1,25)
The wording on ay.com has changed. There is no longer a mention of tier multipliers for partners. Earning tables are still unknown, but wording on site now is
Tier point qualification and collecting loyalty currency on flights that are marketed or operated* by a partner airline, including Finnair codeshare flights, will continue to be based on the travel class, booking class and distance flown, but the distance flown will be changed from kilometres to miles.

Tiers will have new thresholds - what will they be?
Same TP requirement for reaching a tier and for renewing a tier.

Finnair Plus Silver 15 000
Finnair Plus Gold 45 000
Finnair Plus Platinum 80 000
Finnair Plus Platinum Lumo 300 000 (of which 250 000 collected from Finnair)

Lifetime tiers - what are their thresholds, how will previous lifetime tier points be accounted for?
Previuis lifetime total will be converted as 3:2.
New tiers are
Gold 2 000 000
Platinum 3 300 000


Tier points
TP is said to be 1:1 with Avios. Will this be true for avios/tp earned on all partner airlines?
Needs clarification

The change-over

When is the change-over done?
Needs clarification
Finnair has communicated different vague things, "early 2024" and "first half of 2024". They have said dates will be anounced "later in 2023".
Finnair have now said end of January as a change over date (also indicating change-over will take several days of processing). The final announcement is said to be 1 month in advance. At this point, we are looking at committing announcement during Christmas break.
Now the fixed date for the changeover is 9 March 2024

What will happen at change-over?
All existing AP and TP at that point will be reduced as 3:2 (-33%).
Tickets booked before change-over will earn according to old rules but with reduction 3:2 (-33%) - a table has been published with values seemingly rounded to nearest 10 avios.

Segment counter will be set to zero and disappear. Regardless of exact change-over date, this text from finnair.com indicates last evaluation will be held 31 January 2024:
In late January 2024, Finnair Plus program will become spend-based. Starting from 1 February 2024 it is not possible to reach tiers based on the number of flights only. At the same time, we will remove the number of flights from members’ Finnair Plus profile.Until then, we will count all the scheduled Finnair or other oneworld airlines’ flights that you have flown. If you have flown enough qualified flights or collected enough tier points by 31 January 2024 to renew your current tier, you will maintain your tier. Or, if you have flown enough qualified flights or collected enough tier points by 31 January 2024 to qualify for a higher tier, you will move up to a higher tier.
What will awards cost?
Needs clarification
Award charts are vaguely said to be reduced by 3:2 on average, but unclear if this Finnair charts or partner charts or a combination. Some charts are not easily reduced 3:2











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Finnair Plus to go spend-based and Avios [Implemented 9 march 2024]

Old May 16, 2024, 1:03 pm
  #1081  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,269
Originally Posted by WilcoRoger
Check the partner redemption tables, it‘s said there
I will take your word on it, I suppose it is a good thing 🤷‍♂️👍
kauppias is offline  
Old May 16, 2024, 1:31 pm
  #1082  
 
Join Date: Jan 2011
Location: Europe
Posts: 1,579
Originally Posted by ChampagneSocialist
Right - my examples suggest that Avios redemption rates are harmonised but YQ isn't. Hence when Avios transfers between programmes become possible, should always be worth "shopping around" for the best deal.
Definitely!
joorinainen is offline  
Old May 18, 2024, 6:45 am
  #1083  
 
Join Date: Mar 2016
Location: HEL
Programs: AY Platinum, Hilton Gold, Marriott Gold, GC Jade
Posts: 103
Avios in reroute situation

Question to the brain trust here. Original ticket XXX-DFW-HEL, AY ticket on AY metal. Missed the connection in DFW and got rerouted DFW-LHR-HEL, DFW-LHR on BA. How should the Avios earning work in this case?
_ra_ is offline  
Old May 18, 2024, 6:52 am
  #1084  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,907
You should have the option to request ORC (original routing credit) by contacting AY CS.
ffay005 is online now  
Old May 18, 2024, 11:14 am
  #1085  
 
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 571
Originally Posted by _ra_
Question to the brain trust here. Original ticket XXX-DFW-HEL, AY ticket on AY metal. Missed the connection in DFW and got rerouted DFW-LHR-HEL, DFW-LHR on BA. How should the Avios earning work in this case?
In the past you could have gotten lucky that the new routing gave more Avios than the original one. With the spend based Avios, I would however imagine that the fare was not changed with the re-booking and you get the original amount of Avios automatically. Please report what happens!
haapalainen is offline  
Old May 18, 2024, 11:18 am
  #1086  
 
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 3,016
Originally Posted by haapalainen
In the past you could have gotten lucky that the new routing gave more Avios than the original one. With the spend based Avios, I would however imagine that the fare was not changed with the re-booking and you get the original amount of Avios automatically. Please report what happens!
Each flight is still credit on its own. So if it is a BA-coded flight or an AY-codeshare then the corresponding earnings table applies.

And yes, I would also like to see how it went

Last edited by Jainzar; May 18, 2024 at 11:23 am
Jainzar is offline  
Old May 19, 2024, 1:58 am
  #1087  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: EB Diamond, M&M SEN, QR Gold, AY+ Gold, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,306
There are still some awards that has YQ and it is specified as "Extra fee" in the price breakdown:




"Extra fee" is supposed to be spend, and so in this case some 19€ should yield adios and tier points. Does anyone have experience if 'Extra fee' on award earns?
joorinainen likes this.
intuition is offline  
Old May 19, 2024, 4:22 am
  #1088  
 
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,907
I think there was a special mention somewhere that award tickets will not accrue any Adios.
ffay005 is online now  
Old May 19, 2024, 4:44 am
  #1089  
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
Programs: EB Diamond, M&M SEN, QR Gold, AY+ Gold, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,306
I kind of recall that too, but to implement that in reality means adding a dependence to bucket 'add YQ to calculation except when bucket is U or ... or ...'
Of course not impossible, but one more thing AY IT will need to implement, document and maintain.
So IRL it could easily be forgotten and that's why it would be interesting to hear from someone who redeemed on such a route.
intuition is offline  
Old May 19, 2024, 5:10 am
  #1090  
 
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 883
I understand that there won't be any tier points or avios even for extra baggage fees, etc if they are connected with award flight.

So it may be easier. If U or X, no points for any fees.

lento is offline  
Old May 19, 2024, 5:38 am
  #1091  
Moderator, Finnair
 
Join Date: May 2011
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Programs: EB Diamond, M&M SEN, QR Gold, AY+ Gold, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
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Yeah, that sounds like they indeed intend to exclude certain buckets from adios and tp calculations.

Yet another weakness in the argument that spending is rewarded.
CX HK likes this.
intuition is offline  
Old May 19, 2024, 7:52 am
  #1092  
 
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 8,269
They really should just award on all spend regardless, making your program too complicated only pisses people off and they move on...
Gnopps, ffay005, vulle and 8 others like this.

Last edited by kauppias; May 20, 2024 at 3:27 am
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Old May 23, 2024, 11:33 pm
  #1093  
 
Join Date: Aug 2022
Location: Hel
Programs: AY Plat
Posts: 266
Has anyone managed to change the flight dates of the tickets bought before March 9 and get the old system points after flying?
Clarity_ is offline  
Old May 24, 2024, 2:39 am
  #1094  
 
Join Date: Mar 2017
Programs: AY+ Plat
Posts: 47
Originally Posted by Clarity_
Has anyone managed to change the flight dates of the tickets bought before March 9 and get the old system points after flying?
Yes,

I had one ticket purchased before the Adios deadline and changed after that. Points first posted according to adios earnings, but CS fixed it to the old system swiftly.
r2d2, NoWindowSeat and Clarity_ like this.
Kari Jurri is offline  
Old Jun 5, 2024, 9:39 am
  #1095  
 
Join Date: Apr 2024
Programs: AY+
Posts: 2
Originally Posted by intuition
One interesting specific in the ole-mail was that the cut-off date for tiers by segments was clearly set to 2024-01-31.
If his statement holds true, those with a lot of segments right now have the 4 months and a bit opportunity to complete the tier requirements.
I had flown enough flights to stay on my current tier level before 29 February 2024. My tracking period ended a few days ago at the end of May. I was quite surprised to notice that I had been downgraded one tier (with the normal one-month grace period). I called CS and they could just tell me that the number of flights does not matter anymore – which is of course sort of true under the new rules, but conveniently forgets the transitional rules.

This was on Saturday, June 1st, and Plus-department was closed. Then I searched for Ole’s emails ie. those saying (first) that you can accumulate flights until end of January and then the second one stating until end of February and that you can reach tier levels based on number of flights until end of February. I called again, no change in the end result. I was told that my lowered tier level is correct and that it would have been ok to reach a higher level with flights before the end of February as that move happens immediately, unlike remaining at the same level, which is only verified at the end of the tracking period.

I was wondering whether I was the only to interpret the mails and FAQ this way, ie. that if person had enough flights at the end of February that would then be sufficient also in cases where the tracking period changes after 9 March 2024?

On Monday I then remembered the FAQs concerning the transition (of which I had taken a screenshot – just in case something like this would happen – I can’t attach it yet as I am in the beginning of my FT career):

“Q: When will you stop counting flights towards the tier progress?

A: On 9 March 2024, Finnair Plus program will become spend-based. Starting from 1 March 2024 it is not possible to reach tiers based on the number of flights only. At the same time, we will remove the number of flights from members’ Finnair Plus profile.

Until then, we will count all the scheduled Finnair or other oneworld airlines’ flights that you have flown. If you have flown enough qualified flights or collected enough tier points by 29 February 2024 to renew your current tier, you will maintain your tier. Or, if you have flown enough qualified flights or collected enough tier points by 29 February 2024 to qualify for a higher tier, you will move up to a higher tier.”


To me the answer looks quite clear: enough flights before 29 February = tier maintained.

Now I am wondering if anybody else has had a similar experience with their tracking period ending after the entry into force of the new rules or has the number of flights flown before the end of February been taken into account for keeping the same tier?
Mister1D is offline  

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