Refund time
Jul 16, 2022, 6:10 am
#1
Original Poster
Join Date: Aug 2015
Programs: Virtuoso Luxury Travel Agent; Bonvoy Titanium Elite; Hilton Diamond
Posts: 664
Refund time
I need to tentatively make a placeholder booking on AY. If I book a Business Flex; can I cancel directly on the website? If yes; how long does a refund typically take? This is for 5 people in C so almost 30k EUR that I would not want to have to wait a long time to get back.
Jul 16, 2022, 6:50 am
#2
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,959
Yes, you can now cancel your booking when you manage your booking on the website.
My latest refund times were around one week, despite around one month mentioned in the mails I received. No idea if status affects these times.
Nevertheless I would be not surprised that times rise, if we get travel restrictions and many cancellations again.
My latest refund times were around one week, despite around one month mentioned in the mails I received. No idea if status affects these times.
Nevertheless I would be not surprised that times rise, if we get travel restrictions and many cancellations again.
Jul 24, 2022, 1:32 am
#6
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
Jul 24, 2022, 2:54 am
#7
Join Date: Jan 2013
Location: CKH
Posts: 575
Regarding immediate refund when cancelling before 24 hours have passed, you will have to call CS to void the transaction, it will not happen automatically. I have this directly from a Finnair CSR. I called too late, but asked them to "do something" and they agreed to escalate my refund process, as I told them I had maxed out my credit card (which I actually almost did, because I booked another trip with Finnair immediately upon cancelling the previous one). Let's see if the escalation speeds things up.
Snacky
Snacky
Last edited by Snacky; Jul 26, 2022 at 12:58 am
Jul 26, 2022, 3:27 am
#8
Join Date: Jan 2013
Location: CKH
Posts: 575
So, I called Finnair again to get an update on the credit card refund escalation. I happy to report that this has now been processed and my funds will be returned within 2-5 days, so a total 7-9 days in all. The CSR again told me that if I had called them immediately after cancelling the tickets online, they would have been able to void the transactions directly instead. So, the takeaway here is if you cancel within the 24 hour windows AND call them ASAP afterwards, they will not charge your card at all.
Snacky
Snacky
Feb 10, 2024, 1:16 am
#9
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Any recent data points regarding refund of a flex ticket?
Would there be any difference in timing wether the cancellation and request for refund is done in app or directly to plat whatsapp?
Would there be any difference in timing wether the cancellation and request for refund is done in app or directly to plat whatsapp?
Feb 29, 2024, 6:13 am
#13
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
Cancelled Flex ticket over the phone 27FEB. Agent said it would take approx. three weeks to get the refund.
A few hours later I got an email letting me know that the refund has been processed.
Today 29FEB the refund is back on my credit card.
(I had booked a Flex ticket to DXB with the intention of perhaps qualifying for Plat one last time by booking a few of them before the 09MAR deadline, but in the end, decided against it and booked a Super-Mega-Hyper-Light ticket instead. Tomorrow is the first day of my last year as Plat.)
A few hours later I got an email letting me know that the refund has been processed.
Today 29FEB the refund is back on my credit card.
(I had booked a Flex ticket to DXB with the intention of perhaps qualifying for Plat one last time by booking a few of them before the 09MAR deadline, but in the end, decided against it and booked a Super-Mega-Hyper-Light ticket instead. Tomorrow is the first day of my last year as Plat.)
Mar 24, 2024, 8:30 am
#14
Join Date: Jun 2023
Posts: 12
Cancelled Flex ticket over the phone 27FEB. Agent said it would take approx. three weeks to get the refund.
A few hours later I got an email letting me know that the refund has been processed.
Today 29FEB the refund is back on my credit card.
(I had booked a Flex ticket to DXB with the intention of perhaps qualifying for Plat one last time by booking a few of them before the 09MAR deadline, but in the end, decided against it and booked a Super-Mega-Hyper-Light ticket instead. Tomorrow is the first day of my last year as Plat.)
A few hours later I got an email letting me know that the refund has been processed.
Today 29FEB the refund is back on my credit card.
(I had booked a Flex ticket to DXB with the intention of perhaps qualifying for Plat one last time by booking a few of them before the 09MAR deadline, but in the end, decided against it and booked a Super-Mega-Hyper-Light ticket instead. Tomorrow is the first day of my last year as Plat.)
Asking because I have a Flex refundable ticket, and I likely will wait until 1-hr until boarding to cancel / refund it. There won't be any checked baggage, so as not to disrupt the flight itself, etc.. Just wondering if it makes more sense to tell the gate agent, fill out the form online, or call Finnair? Having it as an option in the App would be the best, but I don't see that.
Mar 24, 2024, 12:35 pm
#15
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 553
Thanks for sharing. To confirm then, this was a Flex fare booking and more than 24-hrs after you made the reservation --and you did it via their call center?
Asking because I have a Flex refundable ticket, and I likely will wait until 1-hr until boarding to cancel / refund it. There won't be any checked baggage, so as not to disrupt the flight itself, etc.. Just wondering if it makes more sense to tell the gate agent, fill out the form online, or call Finnair? Having it as an option in the App would be the best, but I don't see that.
Asking because I have a Flex refundable ticket, and I likely will wait until 1-hr until boarding to cancel / refund it. There won't be any checked baggage, so as not to disrupt the flight itself, etc.. Just wondering if it makes more sense to tell the gate agent, fill out the form online, or call Finnair? Having it as an option in the App would be the best, but I don't see that.