Changed booking transiting Tokyo
Mar 30, 2022, 7:21 am
#16
Original Poster
Join Date: Apr 2013
Location: BNE
Programs: QF, KLM, BA
Posts: 446
I've also contacted Qantas as my contract is technically with them. I'm sure I won't receive anything meaningful from them, but it allowed me to whinge. :-)
Thanks again for your and everyone's input. It's sad that they seem to be doing the same to everyone and that mine isn't just an isolated incident.
Mar 30, 2022, 10:19 pm
#17
Join Date: Jun 2018
Posts: 369
Asked the plat whatsapp line what to do with my (business award) flights to tokyo and got a really snarky response: "Flights to haned have been cancelled, there's some flights to narita but award space is very limited."
..., Finnair, *you* cancelled the flights on me..
..., Finnair, *you* cancelled the flights on me..
Mar 31, 2022, 12:21 am
#18
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,166
Asked the plat whatsapp line what to do with my (business award) flights to tokyo and got a really snarky response: "Flights to haned have been cancelled, there's some flights to narita but award space is very limited."
..., Finnair, *you* cancelled the flights on me..
..., Finnair, *you* cancelled the flights on me..
So they did not offer you any solution for a cancelled flight? (ie they basically told you to find availability in U yourself, and if none then that's your problem?)
Do they offer full refund or do they plan to keep the taxes for the cancelled flights?
Mar 31, 2022, 12:31 am
#19
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,945
This is a really pathetic case, they should of course move you to NRT on ay metal by opening up U for yoU 😏🤷♂️
Its their metal its their problem jeesh!
Mar 31, 2022, 1:29 pm
#20
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,591
Asked the plat whatsapp line what to do with my (business award) flights to tokyo and got a really snarky response: "Flights to haned have been cancelled, there's some flights to narita but award space is very limited."
..., Finnair, *you* cancelled the flights on me..
..., Finnair, *you* cancelled the flights on me..
Mar 31, 2022, 1:52 pm
#21
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,735
Asked the plat whatsapp line what to do with my (business award) flights to tokyo and got a really snarky response: "Flights to haned have been cancelled, there's some flights to narita but award space is very limited."
..., Finnair, *you* cancelled the flights on me..
..., Finnair, *you* cancelled the flights on me..
I haven't had similar problems in the past. When they've cancelled a flight where I've had an award ticket, I've simply given them new dates and that has been accommodated. Maybe I was lucky? Or maybe this has to do with the fact that they're reportedly only accepting 50 pax on those NRT flights so they want to fill those 50 seats with expensive tickets. I can understand their wish, but while I understand it, I don't accept it.