Help! Missed Connection
Mar 1, 2022, 9:20 am
#16
Join Date: Nov 2018
Posts: 58
Flying the same route in a week's time. Flight is going arrive in HEL 4 hours later than originally planned. Connection to LHR is going to be missed, forcing an overnight stay. What can one do in case of holding an Economy Light ticket here? Possible to get a refund and not fly? (AY has not informed me of new schedule yet)
Last edited by 77Wer; Mar 1, 2022 at 9:22 am Reason: more info
Mar 1, 2022, 1:11 pm
#18
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
I have to admit that this raised my eyebrows a little, but today, arriving from IST and walking to passport control in my short-sleeved shirt, I noticed that the airport is indeed remarkably cold. Is Finavia saving money by not heating up the terminal properly?
Mar 1, 2022, 1:16 pm
#19
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
People who usually feel cold should just have a layered clothing concept and bring extra clothes to stay warm. However, not much I can do when the temperature is warm and I'm sweating wearing only a t-shirt... In fact, I found it too warm yesterday at HEL...
Mar 1, 2022, 1:19 pm
#20
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Mar 1, 2022, 1:36 pm
#21
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
The hotel is tricky, but food shouldn't be a problem. They can provide it in their lounges or directly in the terminal. If they can bring food carts from Finnair Kitchen to the planes, why not to the terminal itself?
Mar 1, 2022, 1:38 pm
#22
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Flying the same route in a week's time. Flight is going arrive in HEL 4 hours later than originally planned. Connection to LHR is going to be missed, forcing an overnight stay. What can one do in case of holding an Economy Light ticket here? Possible to get a refund and not fly? (AY has not informed me of new schedule yet)
Finnair also has a waiver for flights to/from CN/KR/JP on week 10 (which are not yet officially cancelled).
Mar 1, 2022, 3:49 pm
#23
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
Or just issue more vouchers... I guess OP could've tried to purchase something and then claim it via CS.
Mar 1, 2022, 7:34 pm
#24
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
Awful for your wife, hope she made it to the UK. Looks like I’ll be in a similar position in a couple of weeks if the extended routing continues, fortunately though as a UK citizen I’d be able to enter Finland and go to a hotel. Does anyone have any recent experience of what Finnair are offering?
Mar 2, 2022, 12:11 am
#25
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
Awful and sorryful experience, but maybe just a nocando situation due to border control clumsiness.
It is ages but previously missing connections AY provided local hotels, bisnes/platinum getting better ones, usually Hilton. But all of them outside airport anyway.
It is ages but previously missing connections AY provided local hotels, bisnes/platinum getting better ones, usually Hilton. But all of them outside airport anyway.
Mar 2, 2022, 12:20 am
#26
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
Mar 2, 2022, 2:05 am
#28
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
All in all, I think airside hotels are rather rare in these parts of the world. FRA has IIRC, but that is the only one that comes to my mind.
Mar 2, 2022, 12:01 pm
#29
Join Date: May 2017
Posts: 2,016
It's not the delay per se that grates me, its the fact that she has been dumped in a releatively cold airport (for her) with only token amount for food. Incidentally she couldn't find anywhere open to use the voucher and luckily she was able to get some food in the lounge but that shut at midnight.
She's a tough cookie but in circumstance like these surely she should had been allowed a temporaryr pass to stay in a hotel.
She's a tough cookie but in circumstance like these surely she should had been allowed a temporaryr pass to stay in a hotel.
Flying the same route in a week's time. Flight is going arrive in HEL 4 hours later than originally planned. Connection to LHR is going to be missed, forcing an overnight stay. What can one do in case of holding an Economy Light ticket here? Possible to get a refund and not fly? (AY has not informed me of new schedule yet)
Doesn't SVO offer something airside, at least for irrops? Of course there are no flights between SVO and most of Europe for the moment.
Mar 2, 2022, 12:10 pm
#30
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
AMS has an air-side hotel, which I believe is accessible from non-Schengen (never tried). Though I don't know if it's open in Covid times.