Fail FT-PCR test within 48 hours of outbound flight - Finnair flexibility??
Dec 6, 2021, 1:54 am
#1
Original Poster
Join Date: Feb 2018
Posts: 245
Fail FT-PCR test within 48 hours of outbound flight - Finnair flexibility??
Hello
I have non-refundable, but changeable tickets to Thailand. Changes must be prior to 48 hours. One member of my family has recently recovered from Covid and there is a real possibility that although they are fully recovered, they will fail the RT-PCR test. However we will only get the result of this within 48 hours prior to travel, at which point the ticket rules state non-refundable, non-changeable.
Given the circumstances, does anyone have any advice, or any experiences with Finnair and how they approach this situation (as we would be denied boarding), or is it just tough/bad/hard luck?
I have non-refundable, but changeable tickets to Thailand. Changes must be prior to 48 hours. One member of my family has recently recovered from Covid and there is a real possibility that although they are fully recovered, they will fail the RT-PCR test. However we will only get the result of this within 48 hours prior to travel, at which point the ticket rules state non-refundable, non-changeable.
Given the circumstances, does anyone have any advice, or any experiences with Finnair and how they approach this situation (as we would be denied boarding), or is it just tough/bad/hard luck?
Dec 6, 2021, 3:23 am
#2
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
Hello
I have non-refundable, but changeable tickets to Thailand. Changes must be prior to 48 hours. One member of my family has recently recovered from Covid and there is a real possibility that although they are fully recovered, they will fail the RT-PCR test. However we will only get the result of this within 48 hours prior to travel, at which point the ticket rules state non-refundable, non-changeable.
Given the circumstances, does anyone have any advice, or any experiences with Finnair and how they approach this situation (as we would be denied boarding), or is it just tough/bad/hard luck?
I have non-refundable, but changeable tickets to Thailand. Changes must be prior to 48 hours. One member of my family has recently recovered from Covid and there is a real possibility that although they are fully recovered, they will fail the RT-PCR test. However we will only get the result of this within 48 hours prior to travel, at which point the ticket rules state non-refundable, non-changeable.
Given the circumstances, does anyone have any advice, or any experiences with Finnair and how they approach this situation (as we would be denied boarding), or is it just tough/bad/hard luck?
Dec 6, 2021, 8:43 pm
#3
Join Date: Mar 2016
Location: USA
Programs: Alaska MVP Gold 100K/ One World Emerald
Posts: 257
Yes, I was freaked out over this situation as well. Call Finnair customer service and ask them about options. According to their website you only have 48 hours to make changes. I wasn't sure if I would get my Thailand in time on Sunday.
However, even though I had a non-refundable ticket, the agent stated I was on a Classic ticket and I didn't need to make the changes by that time. She stated I could make the changes 4 or 5 hours before the flight and they would changes the dates no problem. Also Finnair website states you can change it an unlimited number of times up until the end of 2021 and then after that you can change it one more time. When I called she said I could change it as many times as I wanted even in 2022.
So maybe the Classic ticket has less restrictions then what is on the Coronavirus rules on their website? Anyway give them a call, find out what your ticket type is and see if you can make changes a few hours before. I think that you will be able to.
However, even though I had a non-refundable ticket, the agent stated I was on a Classic ticket and I didn't need to make the changes by that time. She stated I could make the changes 4 or 5 hours before the flight and they would changes the dates no problem. Also Finnair website states you can change it an unlimited number of times up until the end of 2021 and then after that you can change it one more time. When I called she said I could change it as many times as I wanted even in 2022.
So maybe the Classic ticket has less restrictions then what is on the Coronavirus rules on their website? Anyway give them a call, find out what your ticket type is and see if you can make changes a few hours before. I think that you will be able to.
Dec 9, 2021, 5:05 am
#4
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
Classic ticket has always been modifiable, and its earlier incantation, the Value ticket, was even refundable before departure.
But there is a change fee (and there was a refund fee), which will kick in whence the Covid policy no longer applies, so within 48 hours of departure.
But there is a change fee (and there was a refund fee), which will kick in whence the Covid policy no longer applies, so within 48 hours of departure.