HEL T2 opens
Jun 21, 2022, 10:35 am
#182
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
While I agree on the benefits of a single security check-point, it doesn't mean it optimises the entire process.
So HEL now has "the most efficient security set-up" and a disasterous airside passenger flow. Personally, I could wait 5 more minutes in security if it shortens my route through the airport by 15...
So HEL now has "the most efficient security set-up" and a disasterous airside passenger flow. Personally, I could wait 5 more minutes in security if it shortens my route through the airport by 15...
Jun 21, 2022, 11:04 am
#183
Suspended
Join Date: Jan 2014
Posts: 2,685
While I agree on the benefits of a single security check-point, it doesn't mean it optimises the entire process.
So HEL now has "the most efficient security set-up" and a disasterous airside passenger flow. Personally, I could wait 5 more minutes in security if it shortens my route through the airport by 15...
So HEL now has "the most efficient security set-up" and a disasterous airside passenger flow. Personally, I could wait 5 more minutes in security if it shortens my route through the airport by 15...
Maybe they can build an airside tunnel from passport control to ATR gates full of automated walkways to shorten the trip..
Jun 24, 2022, 1:43 am
#185
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
About the HEL security scrum: what's more, one of the Premium (or Priority?) security lanes mixes with a normal lane. The normal lane bags are on one side while Premium on the other and the human operators work in the middle, picking bags that the machine ejected from either side. So, the operators took bags from the normal lane in ratio 5:1, and they must have known what they were doing. I asked a supervisor why the operators are picking bags from the normal lane and not from the priority lane (which at the time had 6 bags waiting while the normal lane had 1 and still they went and chose the normal lane bag). Naturally the supervisor had no excuse, but didn't apologise either. I asked why the Priority lane bags aren't given even equal priority with the normal lane, but no answer. I guess they do it on purpose because the working conditions must not be that great and if they can cause some drama by irritating Priority lane pax then they do it. I am just wondering why the supervisor isn't doing their jobs and making sure it is the normal lane that has 6 bags waiting while they are still picking the 1-2 remaining bags from Priority, and not the other way around as it now is.
What happened next was that the goon working the non-priority side went off on her break or whatever and the priority goon started taking bags from the non-priority side. Completely ignoring me. I wasn’t in a hurry so I decided to just wait it out. After three non-priority bags, another goon appeared and finally rescanned my bag (putting it through an old school screener) and I was off.
Sure felt like they wanted to give this ”entitled priority pax” a lesson.
Jun 24, 2022, 2:00 am
#186
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 553
And then there are 30 people waiting for their bags at the end of the conveyor belt not knowing where to stand. Lines before the machine move faster for sure but after the machine there is often a considerable wait nowadays.
Jun 24, 2022, 8:49 am
#187
Join Date: Aug 2019
Programs: AY+ Lumo, HH Diamond
Posts: 503
24JUN22: There is now a new entrance to the Priority Security. It is to the right of the Lumo check-in desk (when viewed as approaching the desk). Walked through, no queue, no manual inspections. Really fast.
Jun 26, 2022, 3:19 am
#188
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,294
Today there were quite a few people out and about, but everything went very smoothly. From taxi to Plat Wing 13 minutes with baggage drop.
Jun 29, 2022, 8:25 am
#189
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
I don’t think I like the new cutting edge security theatre. Today, the priority queue fed into one of the regular machines. Yes, it was nice to bypass the queue. But then it came to a full halt.
They had 10+ trays waiting to be fed in, in a random order, by a goon, to the machine. Guess if priority pax have any priority here…
I counted 27 pax waiting for bags from one machine after the metal detector. It took ten minutes for my bag to travel through the system.
While it wasn’t nice to unpack and undress, all in all the old system was a lot faster.
They had 10+ trays waiting to be fed in, in a random order, by a goon, to the machine. Guess if priority pax have any priority here…
I counted 27 pax waiting for bags from one machine after the metal detector. It took ten minutes for my bag to travel through the system.
While it wasn’t nice to unpack and undress, all in all the old system was a lot faster.
Jun 29, 2022, 1:51 pm
#190
Join Date: Aug 2003
Posts: 1,603
I heard that 80 % if not more of the bags containing a small bottle of hand sanitizer will go for manual check to test the bottle. I’ve decided that I take out the plastic back with liquids already before leaving the luggage for screening. The guards say that I should not do that because it is not necessary and those at the other end are pleased that they don’t have to open my bag 😁.
Jun 30, 2022, 12:45 am
#191
Suspended
Join Date: Jan 2014
Posts: 2,685
I heard that 80 % if not more of the bags containing a small bottle of hand sanitizer will go for manual check to test the bottle. I’ve decided that I take out the plastic back with liquids already before leaving the luggage for screening. The guards say that I should not do that because it is not necessary and those at the other end are pleased that they don’t have to open my bag 😁.
Jul 22, 2022, 11:59 pm
#192
Join Date: Feb 2022
Posts: 78
What is the latest situation in HEL? I have a flight tomorrow and the app says I should go the airport at least two hours before the flight? But even though it is Sunday morning I doubt it will take that long to go through priority security?
Jul 23, 2022, 2:29 am
#193
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 954
Yesterday I went through security slightly after 3 PM. I would have assumed it would have been busy on a Friday afternoon, but it wasn't. I wasn't eligible for priority security, but also in the normal one the wait to get to one of the machines was like 2 - 3 minutes. (Then there was the usual thing of waiting for your tray to be scanned and have your stuff manually inspected. This time the manual inspection was due to a book in my carry-on). Priority security looked deserted.
Jul 23, 2022, 4:51 am
#194
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,530
Tried to upgrade at the checkin desk but only via cash is possible. No points or voucher upgrades.
This is an utter joke.
FinnairPlus When can we expect to use points/vouchers to upgrade at checkin in HEL?
This is an utter joke.
FinnairPlus When can we expect to use points/vouchers to upgrade at checkin in HEL?
Jul 23, 2022, 8:17 am
#195
Join Date: Apr 2012
Location: HEL
Programs: BA Gold, OZ Diamond, LH Silver
Posts: 553
A week ago on Friday afternoon the security line was longest I've ever seen it. Circling the departure hall and almost out of the doors to the street. I heard it took about 45 minutes to go through which is still somewhat acceptable compared to the rest of Europe. At the same time priority security had zero wait.
In Germany airports have closed priority security lines completely. Hope that doesn't happen at HEL.
In Germany airports have closed priority security lines completely. Hope that doesn't happen at HEL.