AY+ Eliminates plastic cards

Old Oct 19, 20, 9:50 am
  #1  
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AY+ Eliminates plastic cards

I got the following email today. Apparently the digital card replaces the plastic one instead of being a supplement. This is a TERRIBLE change for Gold or higher. During COVID-19 obviously there is little need for plastic cards but if and when the situation ever clears up the card will be necessary in certain cases.
"As we announced earlier, Finnair Plus plastic membership cards are being replaced by a new digital card in the Finnair App.

Now we invite you to visit the Finnair app and start using your new card right away!

The new digital cards have numerous advantages, such as immediately updating when you reach a higher tier and they never get worn out. Plus, cutting plastic cards is better for the environment.

You can still use your plastic card, but when it expires a new plastic card will not be produced."
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Old Oct 19, 20, 10:00 am
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Originally Posted by miamiflyer8 View Post
I got the following email today. Apparently the digital card replaces the plastic one instead of being a supplement. This is a TERRIBLE change for Gold or higher. During COVID-19 obviously there is little need for plastic cards but if and when the situation ever clears up the card will be necessary in certain cases.
IIRC during previous feedback loop, they said that it will be possible to get physical card if requested from customer service. And yes, sometimes there is a need for physical card. Not very often, but yes.
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Old Oct 19, 20, 10:16 am
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Originally Posted by reflektia View Post
they said that it will be possible to get physical card if requested from customer service.
Which is the most sensible approach. BA and SK both implemented this for tier members.
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Old Oct 19, 20, 10:50 am
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Last edited by Bdsm; Oct 20, 20 at 4:25 pm
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Old Oct 19, 20, 11:54 am
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I'm extremely unhappy that plastic cards are no longer available. I don't know what planet Finnair are living on, but it certainly isn't the one their members are in. To say a physical card isn't necessary is a complete load of tripe, there are times where having a physical card is a must.
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Old Oct 19, 20, 12:07 pm
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It will still be few years until the world is ready for digital cards. Many small (and not so small) oneworld outstations regularly want to see the physical card as proof of validity.
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Old Oct 19, 20, 12:08 pm
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Would you have concrete examples of outstations (check-in staff, lounges?) where you've been asked for the physical card?
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Old Oct 19, 20, 12:15 pm
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TLL was one such when I last flew there (maybe two years ago)
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Old Oct 19, 20, 12:26 pm
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Originally Posted by avermat View Post
It will still be few years until the world is ready for digital cards. Many small (and not so small) oneworld outstations regularly want to see the physical card as proof of validity.
Just show them your app and tell them we are living 2020's now.

Originally Posted by WilcoRoger View Post
TLL was one such when I last flew there (maybe two years ago)
No need nowadays. AY boarding pass is ok.
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Old Oct 19, 20, 12:33 pm
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Some examples where a physical card is helpful:
- Some airlines or outposts don't print frequent flyer numbers or status on boarding passes
- There have been countless times in Asia or Oceana where I've been asked to show a physical AY status card when my status doesn't show up on the system. At check-in and at the lounge.
- Accessing AY partner benefits such as discounts with Europcar.
- Although I use a smart phone there are plenty of those who don't. They provide a weak excuse about not needing a physical card in the absence of the app, but this is wrong for when travelling outside the AY network and on OW partners.
- Many people keep their status card in their wallet with a sense of pride.

And finally we've all experienced a flat phone at some point when travelling. Not having a physical card will just add another layer of stress and anxiety for someone like me when travelling.
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Old Oct 19, 20, 12:43 pm
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It should be available on request. Even TK gives you one (on the spot in IST, no waiting for the mail)
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Old Oct 19, 20, 12:52 pm
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Originally Posted by atreides View Post
I'm extremely unhappy that plastic cards are no longer available. I don't know what planet Finnair are living on, but it certainly isn't the one their members are in. To say a physical card isn't necessary is a complete load of tripe, there are times where having a physical card is a must.
Exactly. Usually it's a power-tripping and/or incompentent dragon who asks for it.

I get eliminating basic cards and Silver ones too since they are rarely useful but for Gold or higher they should be available ON REQUEST. This way, AY can do cost cutting but also not punish members who need a card.

Originally Posted by ffay005 View Post
Would you have concrete examples of outstations (check-in staff, lounges?) where you've been asked for the physical card?
ARN T2 Menzies has asked for it at least twice from me despite status and lounge invitation being embedded in the boarding pass. Both paper and mobile. Once at ARN T2 Fast Track, automated gate beeped red despite having proper credentials. Agent was courteous to type me in manually but wanted the card.

Originally Posted by OH-LGG View Post
No need nowadays. AY boarding pass is ok.
Yeah, might be the case ex-HEL but some outstations can be a b¡tch.

Originally Posted by atreides View Post
Some examples where a physical card is helpful:
- Some airlines or outposts don't print frequent flyer numbers or status on boarding passes
- There have been countless times in Asia or Oceana where I've been asked to show a physical AY status card when my status doesn't show up on the system. At check-in and at the lounge.
- Accessing AY partner benefits such as discounts with Europcar.
- Although I use a smart phone there are plenty of those who don't. They provide a weak excuse about not needing a physical card in the absence of the app, but this is wrong for when travelling outside the AY network and on OW partners.
- Many people keep their status card in their wallet with a sense of pride.

And finally we've all experienced a flat phone at some point when travelling. Not having a physical card will just add another layer of stress and anxiety for someone like me when travelling.
To add further:

- Let's say I book a AAdvantage award ticket but have AY status and want to use those perks. Usually it is OK to change the number, but sometimes the system has refused to take it. Physical card eases the pain.

- Or, I want to credit to one program but use benefits from the other. Again, presenting the plastic card is the easiest.

- This is more of a personal thing, but sometimes when I check in at the desk it has happened that the FF number is not on the booking. I already have my passport wallet on the desk so pulling out the card is the quickest in this case.

- AA honors a larger baggage allowance if your status was higher at ticketing compared to the day of travel. So in this case, I would present my receipt with the date ticketed, the old physical card plus a print-out of the rules. AFAIK, digital card won't help here given that it updates dynamically.

- This "environmetal" BS will also inevitably cut luggage tags too. I've found these to help give GA's hint not to harass me about gate-checking.
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Old Oct 19, 20, 12:53 pm
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Originally Posted by WilcoRoger View Post
It should be available on request. Even TK gives you one (on the spot in IST, no waiting for the mail)
I thought at the TK forum it was discussed that TK went 100% digital and closed the landside card press desk at IST?
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Old Oct 19, 20, 12:56 pm
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If so, I stand corrected. They DID introduce digital cards, bit I didn't notice that the plastic ones are history even at IST
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Old Oct 19, 20, 1:06 pm
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Just need the plastic when being requested ”Das card”. Happens still sometimes, annoyingly.
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