Incorrect status/cert expiration
May 17, 2020, 4:26 am
#1
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Incorrect status/cert expiration
Dont post here often so please excuse if this has been discussed.
My status prior to CV19 was through Sept 2021. However I just went into the system as I was about to make 1st booking in awhile due to CV19. Instead of showing expiring Mar of 2022, by account shows through March 2021. My short/long haul certificate now also have incorrect expiration dates. They show valid through Jan 2021.
Is this a know issue for us that had just gained status last year with AY? Previously I had OW status via AA, but switched programs last year, making it all the way to top in just two months. (Thus why status is valid for so long)
My status prior to CV19 was through Sept 2021. However I just went into the system as I was about to make 1st booking in awhile due to CV19. Instead of showing expiring Mar of 2022, by account shows through March 2021. My short/long haul certificate now also have incorrect expiration dates. They show valid through Jan 2021.
Is this a know issue for us that had just gained status last year with AY? Previously I had OW status via AA, but switched programs last year, making it all the way to top in just two months. (Thus why status is valid for so long)
theres a whole thread about it
May 17, 2020, 6:00 am
#5
Join Date: Oct 2014
Programs: HappinesSMiles Silver
Posts: 544
By Nov 2019 you qualify for plat.
You will be plat until end of current status period Sep 2020.
You are qualified as plat for the next status period until Sep 2021.
May 17, 2020, 6:15 am
#6
Join Date: Apr 2014
Location: TMP
Programs: AY+ Plat, SK Gold, BT VIP, Radisson Premium, Accor Platinum
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I re-qualified already in February (the tracking period ended 30 March 2020). This was to be updated end of March. My status/tracking period went up to September 2020 in March. I expect it then to be updated to September 2021.
May 17, 2020, 8:00 am
#7
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
My friend (whom I had given the gold cards to) had their tracking period continued this way. It was an error that was rectified by AY promptly after contacting them.
May 17, 2020, 8:11 am
#8
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May 17, 2020, 8:21 am
#9
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
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Jul 1, 2020, 5:45 pm
#10
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Anyone have a suggestion who to contact. I still have yet to get this resolved. I keep going back and forth. They dont seem to grasp that what you're currently earning is status for the next period, but that you're given the status right away.
In my case I earn status through Sept 21 . However when they did the six month extension both my status was incorrectly change to Mar 21 instead of Mar 22. One employee even agreed Mar 22 is correct, but the system will update in Mar 21 (which know it wont).
Same thing with certificates.
In my case I earn status through Sept 21 . However when they did the six month extension both my status was incorrectly change to Mar 21 instead of Mar 22. One employee even agreed Mar 22 is correct, but the system will update in Mar 21 (which know it wont).
Same thing with certificates.
Jul 2, 2020, 12:19 am
#11
Join Date: Jun 2015
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Jul 2, 2020, 12:45 am
#12
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Did you already contact FinnairPlus e.g.via PM?
ETA Just realized you meant a user on FT. No, as I didn't know there was one.
Last edited by flyerCO; Jul 2, 2020 at 12:50 am
Jul 2, 2020, 9:15 am
#13
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Jul 2, 2020, 9:36 am
#14
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True. I just didn't know one was in the AY forum. They forwarded my message on. I'm still getting nowhere. My original status expiration was Sep 2021, the system now shows Mar 2021, not Mar 2022. I'm either getting one of two answers.
1)The system will auto update in Mar to show status through Mar 2022. (I highly doubt this unless this happened to others)
2)It's not possible for you to have status through Sept 2021 if you earned it in Sept 2019. (Ignores fact I went from nothing to Platnium very quickly at beginning of tracking period)
1)The system will auto update in Mar to show status through Mar 2022. (I highly doubt this unless this happened to others)
2)It's not possible for you to have status through Sept 2021 if you earned it in Sept 2019. (Ignores fact I went from nothing to Platnium very quickly at beginning of tracking period)
Jul 2, 2020, 10:36 pm
#15
Join Date: Aug 2015
Location: Helsinki, Finland
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True. I just didn't know one was in the AY forum. They forwarded my message on. I'm still getting nowhere. My original status expiration was Sep 2021, the system now shows Mar 2021, not Mar 2022. I'm either getting one of two answers.
1)The system will auto update in Mar to show status through Mar 2022. (I highly doubt this unless this happened to others)
2)It's not possible for you to have status through Sept 2021 if you earned it in Sept 2019. (Ignores fact I went from nothing to Platnium very quickly at beginning of tracking period)
1)The system will auto update in Mar to show status through Mar 2022. (I highly doubt this unless this happened to others)
2)It's not possible for you to have status through Sept 2021 if you earned it in Sept 2019. (Ignores fact I went from nothing to Platnium very quickly at beginning of tracking period)