florens

A321 too. Maybe cargo and additional turnaround time needed on ground in TLL to load/unload?

OH-LGG

During the strike here at Vantaa, AY is using TLL maintenance.

HEL-TLL 32B and TLL-HEL A319 repeating on 26JAN and 27JAN.

SPBanker

So, on average, things are OK!

on22cz

Departs or is scheduled to depart?
Now that they announced they intend to depart one hour early, an hour delay would mean you are on time. Nice way to make passengers happy.

florens

So… AY uses swissport in GVA and there was only 1 desk open. No priority, confirmed by desk clerk that „AY does not offer this in GVA“. Granted, most pax seemed to have some sort of status! After 30min queuing to checkin…

so… „we‘re flying to tallinn.“
agent: „do you live there? „
„why do you want to know?
„you need a test for finland“
„tallinn is in estonia“
„yes but transit in helsinki“
„no test is needed to transit“
10min wait while agent reads rules…
ok
(agent didn‘t ask for Estonian PLF…)
then
„sir, your luggage is overweight“ (26kg)
„we fly business, we get 32kgs“
„your booking says economy“
„no, it does not. showing booking in app“
„oh, ok, I will have to overwrite your allowance“
„yeh, whatever you need to do“

FFlash

Maybe they have been trained by finnish border guards

ffay005

It is so annoying when the agent has no clue of the rules. They don't like to be taught, and they don't like to be corrected. This agent at least budged easily.

Usually, I take a somewhat indifferent "I am not the one having a problem here" approach where I don't confront them at all, I just say what the rules are and then I wait. Their problem to solve. Arguing goes nowhere.

But I feel sorry for Mr and Mrs Fannypack. They would probably have been left at GVA because they didn't bring a test that nobody requires. Or they would have paid extra for their bags. Or whatever.

FFlash

To say kudos for SAS agents in comparison, my last 2 checkins at HEL (olci not possible) have been a breeze despite involving complex enough transits and unclear interpretations (utilized the softspots to borderline abuse) and layover timings plus throwaway ticket.
Both times they only clickclacked a moment (while I was sweating) and printed boarding passes. And both times I thanked them nicely ”oh these rules make people mad, you are so nicely in control of them I see”

r2d2

I've found it to be almost the norm these days that 3rd party outstation agents are not aware of the entry rules to Finland and ask for a test result (sometimes even for a PCR test result) from everyone checking in. Some of them just give up when you say that Finnish citizens don't need a test result, some find it out reading Timatic themselves, but I've even had a case where the agent called the manager to read Timatic for her.

OH-LGG

https://www.finnair.com/fi-en/safe-t...ticket-changes

lento

I want QR style 'Book with confidence' policy. Booked a flight (non refundable)to East Asia in November for flight in January first week for family of four. Changed my mind and cancelled 2 weeks before flight, got all money back this week without a single question asked.

Steve_Hun

We all would like to have a lot of "QR style" things at AY, but we all know that those won't happen...

florens

I don't expect a policy where you get full refunds on cheapest fares. That's what Flex is there for. However, it would be nice to be able to apply for future travel vouchers on Light and Classic fares in case one wants to cancel voluntarily.

ffay005

This would work for me, too. Currently, I don't book AY tickets with money because of their inflexible policy.

intuition

That logic applies, but more so in normal times.

While the statement "people who want to be able to cancel for refund should buy flex" is technically true, it means Finnair is limiting itself. The number of people willing to pay what a flex ticket costs is very low. So Finnair can now only attract those who would by a flex anyway and those who are certain they don't need to cancel for refund. Finnair has nothing to offer the group in between.

Bear in mind, Finnair used to offer refunds on classic tickets too, not only on flex. A mid priced ticket with refund after penalty was a good balance for a lot of flyers, also in normal times. In a time with increased insecurity this group is offered no refund at all. With a flex ticket out of budget, this group will stay at home or look at the competition. I can't possibly see what Finnair gains from that.

I am pretty sure QR's policy is well calculated and serves its purpose. They rather have all people book with them, get the money upfront, get the customer off the market and if it is needed refund in the end.