AY COVID-19 - new cancellations in Europe
Aug 16, 2020, 7:06 am
#542
Join Date: Nov 2018
Posts: 51
No double points. Changed my R-class ticket a week ago and I didn't even think that no double points are given.
Aug 16, 2020, 7:09 am
#543
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
That double point campaign is sort of a failure.
It should be "fly between x.x. and y.y. and receive double points". No matter where you book your tickets, when you booked, whether you made changes. As long as you are BIS within the period, the points should be yours. Especially in times like these when things change all the time, with little notice.
It should be "fly between x.x. and y.y. and receive double points". No matter where you book your tickets, when you booked, whether you made changes. As long as you are BIS within the period, the points should be yours. Especially in times like these when things change all the time, with little notice.
Aug 16, 2020, 8:43 am
#544
Join Date: Jun 2015
Programs: AY+, SK EB
Posts: 2,957
That double point campaign is sort of a failure.
It should be "fly between x.x. and y.y. and receive double points". No matter where you book your tickets, when you booked, whether you made changes. As long as you are BIS within the period, the points should be yours. Especially in times like these when things change all the time, with little notice.
It should be "fly between x.x. and y.y. and receive double points". No matter where you book your tickets, when you booked, whether you made changes. As long as you are BIS within the period, the points should be yours. Especially in times like these when things change all the time, with little notice.
Aug 16, 2020, 10:22 am
#545
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
OTOH if they need to fill the planes NOW, don't put an extra condition there (different dates for purchase and flight), make it simply "BUY and FLY before yyy"
Last edited by WilcoRoger; Aug 16, 2020 at 10:28 am
Aug 16, 2020, 10:41 am
#546
Join Date: Nov 2018
Posts: 51
3/4 segments were posted correct (extra 4000 points) but not that changed one. I'll try to contact AY Plus CS and ask about missing double points.
Aug 16, 2020, 10:58 am
#547
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
In normal times, of course, it's fully understandable that campaigns require preregistration and have certain terms, even kind of complicated terms, that have to be met.
Aug 16, 2020, 12:45 pm
#548
Join Date: Jan 2014
Location: C2
Programs: AY ex-Lumo, TK Elite, BT VIP, ITA Executive
Posts: 1,157
Yes and no. During times like these, the aim of such a campaign could also be a way of saying thank you to those few loyal customers who still choose to fly. It's more about goodwill than revenue. AY hasn't promoted the campaign much, which seems to indicate that it is, in fact, more of this nature than a way of attracting lots of new customers.
In normal times, of course, it's fully understandable that campaigns require preregistration and have certain terms, even kind of complicated terms, that have to be met.
In normal times, of course, it's fully understandable that campaigns require preregistration and have certain terms, even kind of complicated terms, that have to be met.
Aug 16, 2020, 1:08 pm
#549
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
Speaking of Covid-19 related cancellations and saying thank you to loyal customers, my impression is that many/most of the cabin crew has totally cancelled any efforts to see who is onboard now when those small iPads are not in use on the carts. Any HQ loyalty goodwill goes quite a wrong direction after check-in.
I had yesterday excellent cabin crew and our purser was very sorry She cant offer me Platinum drink when coming back from destination (I was in Y on inbound) and She said all You Platinums are so wonderful and thanked many times me I keep flying on AY..
Made me rethink Lumo if Platinums are so lovely
Aug 16, 2020, 1:13 pm
#550
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Speaking of Covid-19 related cancellations and saying thank you to loyal customers, my impression is that many/most of the cabin crew has totally cancelled any efforts to see who is onboard now when those small iPads are not in use on the carts. Any HQ loyalty goodwill goes quite a wrong direction after check-in.
Also, smiling or being just friendly seems to be considered a health risk, so Norra crews actively avoid that.
Aug 19, 2020, 6:01 am
#553
Join Date: Feb 2012
Location: TKU
Programs: some
Posts: 164
The double points for my last flights posted right along with the normal ones - now I am curious about the next flight where Finnair canceled the domestic segments (that I will be missing on the way to re-qualification) and I will now only be flying HEL<->FRA
Aug 19, 2020, 8:34 am
#554
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,745
This is not yet an experience, but I hope it turns into one
I was supposed to fly to BKK in September. No luck with that, of course. I started looking at LPA, as I like the city very much. Knowing that AY directs start in October, I googled flights and connections are terrible. KLM + Transavia, 13–14 hours each way, 350 EUR. And in Spain they make you wear masks outside, too.
In the end I booked flights on AY to RHO. Only three flights per week to choose from, so the dates (and times) weren't ideal, but it's a direct flight. While it cost 434 EUR on the website, I was able to book it for 30 000 AY+ and 34 EUR, just as an example of what AY+ points are (or can be!) worth. Hotel was inexpensive, too, and no mask-wearing outside. Of course I booked a refundable hotel rate, as one never knows these days. Let's hope for the best, though.
I was supposed to fly to BKK in September. No luck with that, of course. I started looking at LPA, as I like the city very much. Knowing that AY directs start in October, I googled flights and connections are terrible. KLM + Transavia, 13–14 hours each way, 350 EUR. And in Spain they make you wear masks outside, too.
In the end I booked flights on AY to RHO. Only three flights per week to choose from, so the dates (and times) weren't ideal, but it's a direct flight. While it cost 434 EUR on the website, I was able to book it for 30 000 AY+ and 34 EUR, just as an example of what AY+ points are (or can be!) worth. Hotel was inexpensive, too, and no mask-wearing outside. Of course I booked a refundable hotel rate, as one never knows these days. Let's hope for the best, though.
I wonder whether AY intends to fly or not. Most customers must be from AM, and they will not be travelling, but if there are enough direct bookings, then maybe AM cxl doesn't automatically mean AY cxl. Or am I overly optimistic here? My dates are 05SEP-09SEP.
Aug 19, 2020, 12:48 pm
#555
Join Date: May 2014
Location: HEL
Programs: AY+Plat, ALL Plat, Scandic L2
Posts: 3,620
I am indirectly affected as I still have an earlier canceled HEL<->RHO yet to refund or rebook...
However, I would guess that they have yet to decide what to do in this case? But given that those Greece flights were very uneconomical from Finnair or GDS, I don't think that there would be a lot of paying customers - just a few redemptors like you. So I would not be too optimistic. I can only guess that, they will be reduced to a single weekly, or canceled altogether.
Maybe they're waiting for Aurinko and Appolo to cancel first?
However, I would guess that they have yet to decide what to do in this case? But given that those Greece flights were very uneconomical from Finnair or GDS, I don't think that there would be a lot of paying customers - just a few redemptors like you. So I would not be too optimistic. I can only guess that, they will be reduced to a single weekly, or canceled altogether.
Maybe they're waiting for Aurinko and Appolo to cancel first?