Finnair China travel waivers??
Jan 31, 20, 9:05 am
#46
Join Date: Sep 2018
Location: Espoo
Programs: AY
Posts: 126
Got my flight cancelled from CAN. Asked by chat about possibilities for rerouting, but basically were told that only way is to travel on last flight eg. 2.2 or then after the flights get back to normal. Other choice was money back for unused flight. No rerouting offered thought i volunteered to pay us to BKK or SGN so all they have to do is change the departure city.
Sounds quite harsh, any experiences on similar cases?
Sounds quite harsh, any experiences on similar cases?
Feb 3, 20, 2:20 am
#47
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia, Hyatt Glob
Posts: 15,202
I had a good experience with AY! I was supposed to fly HEL to China next week and my ticket was canceled a few days ago. I had a separate ticket for HEL-OSL which I no longer needed since my trip went belly up. I called AY, explained the situation and asked if I could get a refund for the 2nd ticket as well. Agent took down my information and asked me to call back 2 days later. I did and they processed my refund for the HEL-OSL ticket as well.
I’m disappointed I didn’t get to fly AY (this would have been my first time) but would not hesitate to book with them again.
I’m disappointed I didn’t get to fly AY (this would have been my first time) but would not hesitate to book with them again.
Feb 3, 20, 4:36 am
#48
Join Date: May 2006
Location: London
Programs: BA Lifetime Gold, GGL, SPG Gold , HHonors Diamond ,Marriott Gold Elite
Posts: 549
AY flights from HKG
Have a return flight SIN-HEL via HKG with CX to HKG then AY to HEL. Are AY allowing free route changes for HKG ?. Can I change to SIN-HEL direct for free if same class availabilty. Flight date ex SIN is 16 March.
Feb 3, 20, 5:35 am
#49
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 13,602
HKG is still business as usual, AY also actively selling HKG tix (I was booking SIN-HEL, many options via HKG - or BKK - was offered, but I went for the direct service)
Feb 3, 20, 7:55 am
#50
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,145
Yes as Wilco says HKG is business as usual at this moment in time, at least. Just today I booked to SIN and there was good (=wide open & cheaper) availabity via HKG with AY/CX combo so went for that on the outbound as arrival time wasnt too critical and CX J has never been too bad of an experience...not to mention their Flounges.
Feb 5, 20, 1:43 am
#51
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,886
Keeping an eye on this thread. I'm on AY99 to HKG in late March (connecting onwards), and although I really like the CX lounges, if I can reroute via SIN, I get a ton more EQMs to AA, so I would totally do it if I could. 
Feb 5, 20, 3:38 am
#52
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,145
At this moment in time there are more confirmed patients and more rapid growth of cases in SIN than in HKG, difficult to know of course how realiable the numbers are but at this point cancelling HKG doesnt look any more likely than cancelling SIN.
Feb 7, 20, 2:41 am
#53
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum Lumo, TK Elite, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,202
Does this apply to all long hauls, or just DEL? Theyve closed one of the three toilets in J, the one next to door 2. A sign says its for crew use only.
So 2 lavs for 46 J pax. Must be among the worst ratios out there.
So 2 lavs for 46 J pax. Must be among the worst ratios out there.
Feb 7, 20, 2:43 am
#54
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum Ultimate/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G//HH Dia/IHG Dia
Posts: 7,516
did a post get deleted or what is this in response to?
Feb 7, 20, 3:20 am
#56
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum Ultimate/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G//HH Dia/IHG Dia
Posts: 7,516
Feb 7, 20, 3:37 am
#57
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
I'd not risk travelling or transiting through HK.
Governments seems to get crazy at the moment. And it could well be that government (if in Europe) announced that all arriving pax from HKG (incl. transit) have to be quarantined for 2 weeks in a school gym. And such announcement can be made on such a short term, that you only learn about it when you land, where you are being quarantined.
Governments seems to get crazy at the moment. And it could well be that government (if in Europe) announced that all arriving pax from HKG (incl. transit) have to be quarantined for 2 weeks in a school gym. And such announcement can be made on such a short term, that you only learn about it when you land, where you are being quarantined.
Feb 7, 20, 5:06 am
#59
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum Lumo, TK Elite, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,202
Feb 7, 20, 5:19 am
#60
Original Poster
Join Date: Jun 2018
Posts: 859
Take some solace in the fact that you are one of likely many thousands of people in this position, which could possibly result in changes being allowed on a goodwill/PR basis by AY & others, if not for absolute necessity.
