(not) cleared Upgrades

Reply Subscribe

Thread Tools

Search this Thread

Sep 24, 2019, 8:06 am

#31

Steve_Hun

Join Date: Aug 2015

Location: Helsinki, Finland

Programs: Finnair (AY) Platinum, Air France Silver, Tallink Club One Silver :)

Posts: 1,655

HEL-BUD-HEL return flights, for 2 pax (plat + gold)

Booked at T-93/T-113 (outbound/inbound)
Inbound had U9(!) in EF, so those upgrades have cleared w/ the online tool.
Time of upgrade request for outbound flight: T-93 (U0 => waitlist)
Upgrade instrument: Plat short haul vouchers
Request method: Call to Plat CS
Outbound upgrade cleared on T-85

Sep 25, 2019, 6:10 am

#32

mhle

Join Date: Jan 2010

Location: Switzerland

Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond

Posts: 282

HEL-LAX-HEL
Passengers: 1
Status: Lumo
Upgrade Instrument: Plat/Lumo Voucher
Time of Booking: 50/53 days before
Time of Upgrade Request: 50/53 days before
Request Method: email
Ugrade cleared within 24h: no
Time of upgrade confirmation: Outbound not yet clear, inbound cleared 46 days before.

Quite strange logic here. The inbound has now cleared (day -46), without any intervention from my side, the outbound is still pending. Both segments have J9/C9/D9/I9/U0, with very light loads in general. The inbound that did not clear yet has only 4 seats reserved in business, while the outbound that did clear has 7 seats reserved. Also economy classes have light loads both directions.

Sep 29, 2019, 11:46 am

#33

Reissuruuna

Join Date: Feb 2019

Location: HEL

Programs: AY+ Platinum

Posts: 24

HEL-HKG // SIN-HEL
Passengers: 2
Status: Platinum and Gold
Upgrade Instrument: 2 Plat LH vouchers / 4 Gold SH vouchers and 50k points
Time of Booking: 109/134 days before
Time of Upgrade Request: 108/133 days before
Request Method: Call to Plat CS
Upgrade cleared with 24h: no
Time of upgrade confirmation: Outbound 101 days before, inbound 126 days before

At the time of booking there was zero availability for both legs in "Check Upgrade Availability" -tool on Finnair website.

Sep 29, 2019, 12:41 pm

#34

FFlash

Join Date: Nov 2013

Location: HEL

Programs: AY, SK, TK

Posts: 7,595

Quote:

Originally Posted by Reissuruuna

This is weird, must say. With that many days out, I dont think there is any much movement in terms of revenue mgmt so where does that robot needs that thinking time between few days 101-133??? While instead it would be a huge importance for a customer to know if upgrade cleara right away or not.
Bad design IMO

intuition, Steve_Hun and Superrman like this.

Sep 29, 2019, 12:49 pm

#35

lkrt

Join Date: May 2013

Location: HEL

Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat

Posts: 3,157

HEL-LHR-HEL some two months in advance on A350 both ways. The outbound leg had instant availability, inbound cleared in some 15 hours or so after the booking. Happy with the result, as previously one HEL-LHR on A350 was my only non-cleared upgrade as Plat.

Sep 30, 2019, 5:42 am

#36

Superrman

Join Date: Dec 2017

Location: BGO (Temporarily HEL)

Programs: AY+ Gold, SK EBG

Posts: 400

Quote:

Originally Posted by Superrman

I just wanted to comment that when I have been requesting upgrade (phone call to CS, voucher and waitlisted) CS rep also used the same phrasing as with intuition about "only waitilist available, but your chances look good and there seems to be plenty of space."

And yet all of them are pending still.

I'm sensing CS höpö here.

Upgrades did clear after all, at T-24d, T-20d, T-16d, T-12d respectively.

Oct 11, 2019, 10:45 am

#37

Courmisch

Join Date: May 2014

Location: HEL

Programs: AY+Plat, ALL Plat, Scandic L2

Posts: 3,620

HEL-NGO cleared 3 weeks before the flight, after a few days on the waitlist.

Funny, the seat now shows as "- Window seat". My profile preference is window seating (due to transport sickness), but no window seats are available in J...

Oct 13, 2019, 3:43 am

#38

emulator

Join Date: Apr 2017

Location: Finland

Programs: Accor Gold, Ay+ Gold OWS

Posts: 100

HEL-BKK
Passengers: 1
Status: Gold
Upgrade instrument: Voucher
Time of booking: T-62 days
Time of upgrade request: T-62 days
Request-method: call
Upgrade cleared T-21 days

I think it was automatic since it cleared 3 weeks before flight and at the departure time.

Oct 14, 2019, 2:13 am

#39

Clydez

Join Date: Jan 2018

Location: HEL

Programs: Drawer of Cards

Posts: 423

PVG - HEL
Passengers: 1
Status: Plat
Upgrade instrument: Points
Time of booking: T-10
Time of upgrade request: T-10 days
Request-method: App
Upgrade cleared T-6/7ish days (don't really know the exact time)

Last edited by Clydez; Oct 15, 2019 at 3:54 am Reason: TYpo

Oct 15, 2019, 3:02 am

#40

remymartin

Join Date: Jan 2012

Location: HEL

Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus

Posts: 5,783

HEL-BKK
Passengers: 1
Status: Plat
Upgrade instrument: Voucher
Time of booking: T-3 days
Time of upgrade request: T-3 days
Request-method: call
Upgrade cleared: voucher returned 37h before flight. When sitting at the bar in PW I noticed U1 availability and went to the desk to apply my voucher.

intuition, FFlash and Steve_Hun like this.

Oct 15, 2019, 6:38 am

#41

intuition

Moderator, Finnair

Join Date: May 2011

Location: MMX (CPH)

Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black

Posts: 14,171

Quote:

Originally Posted by remymartin

...
Upgrade cleared: voucher returned 37h before flight. When sitting at the bar in PW I noticed U1 availability and went to the desk to apply my voucher.

Isn't that just imbecile?!

They have people on waitlist but decides to not give them the upgrade and instead publishes it back to U bucket, after everyone on waitlist have been removed?!?
I am struggling to see even how this scenario came about. Where was that U seat at T-37?

Ed Size, FFlash, Purjelentaja and 2 others like this.

Oct 15, 2019, 6:42 am

#42

miamiflyer8

Join Date: May 2015

Location: ATL/MCO

Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red

Posts: 5,661

Quote:

Originally Posted by remymartin

Did you call in to still have it waitlisted so it could potentially clear at the airport? Seems idiotic to suddenly release the U seat, I guess they want to experiment if elites are tracking space before departure.

Purjelentaja likes this.

Oct 15, 2019, 7:19 am

#43

Post Scriptum

Join Date: Jul 2010

Location: HEL

Programs: AY Platinum (OWE), SK G(*G), BW Diamond

Posts: 810

Or, they would like to sell the upgrade with cash with the huge billboards saying "Business Class upgrades for sale" and maybe someone will take that bait -> profit. Whereas points are nowaways more problematic, vouchers are freebies for AY hence letting them expire and gain revenue from cash upgrades, AY wins vs. business seat taken by AY Elite with the voucher.

Oct 15, 2019, 7:48 am

#44

FFlash

Join Date: Nov 2013

Location: HEL

Programs: AY, SK, TK

Posts: 7,595

Quote:

Originally Posted by intuition

This has happened to me several times now. Got bumped off list, finally cleared an upgrade at checkin or gate and found out that there was even empty seat(s) in J onboard!!!!

Oct 15, 2019, 8:12 am

#45

intuition

Moderator, Finnair

Join Date: May 2011

Location: MMX (CPH)

Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black

Posts: 14,171

Quote:

Originally Posted by FFlash

This has happened to me several times now. Got bumped off list, finally cleared an upgrade at checkin or gate and found out that there was even empty seat(s) in J onboard!!!!

That's so poor performance one must wonder if they didn't actually intended this outcome.