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AY Platinum Wing Lounge at HEL in non-Schengen area (re-opened 1 June 22)

AY Platinum Wing Lounge at HEL in non-Schengen area (re-opened 1 June 22)

Old Jun 14, 22, 2:49 am
  #901  
 
Join Date: Jan 2014
Posts: 1,495
Own opinion: The burger was decent, the fries are really flavorless and mushy. Next time I will order something else.
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Old Jun 14, 22, 3:49 am
  #902  
 
Join Date: May 1998
Location: australia
Posts: 5,513
Originally Posted by mpkz View Post
the fries are really flavorless and mushy.
They have been affected by the rain dear
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Old Jun 14, 22, 3:54 am
  #903  
 
Join Date: Feb 2001
Location: HEL
Programs: AY+ Plat
Posts: 684
Originally Posted by mpkz View Post
Own opinion: The burger was decent, the fries are really flavorless and mushy. Next time I will order something else.
The Plat Wing is now open when the QR flight departs and would be an option when flying QR, but seems like Plaza Premium (which QR has contract with) has better food.
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Old Jun 14, 22, 4:14 am
  #904  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG-P ALL/HH/IHG-D RR/NCH-G, BA/A3-G AF/ay-P, Octopus
Posts: 5,538
Originally Posted by r2d2 View Post
The Plat Wing is now open when the QR flight departs and would be an option when flying QR, but seems like Plaza Premium (which QR has contract with) has better food.
Food at PP, cocktails at PW, no?
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Old Jun 14, 22, 9:00 am
  #905  
 
Join Date: Dec 2021
Location: NYC
Programs: AY PLAT LUMO
Posts: 86
Originally Posted by remymartin View Post
Food at PP, cocktails at PW, no?
I plan to do just that on my next layover. Perhaps by the time I am done eating at PP the sauna will be warm at PW? :-)
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Old Jun 14, 22, 9:07 am
  #906  
 
Join Date: Sep 2016
Location: London
Programs: finnair plus platinum
Posts: 460
Sauna was hot and I enjoyed.
But no big towels ,only very small ones
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Old Jun 14, 22, 9:19 am
  #907  
 
Join Date: Dec 2021
Location: NYC
Programs: AY PLAT LUMO
Posts: 86
Originally Posted by finnishlad View Post
Sauna was hot and I enjoyed.
But no big towels ,only very small ones
Who needs a large towel :-) But, I am glad it is working!!!
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Old Jun 16, 22, 2:41 pm
  #908  
 
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 6,551
Originally Posted by finnishlad View Post
Sauna was hot and I enjoyed.
But no big towels ,only very small ones
smaller towel, bigger jug at the bar, we need to remind the pre-covid conditions
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Old Jun 16, 22, 3:03 pm
  #909  
 
Join Date: Jun 2022
Location: HAM
Programs: AY, Accor, Hilton - Gold
Posts: 34
Am I able to use the plat lounge after a long haul flight? Or do I have to go to the schengen lounge?
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Old Jun 16, 22, 6:35 pm
  #910  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac King of Coffee, Chick-fil-A Red
Posts: 5,279
Originally Posted by Compliment View Post
Am I able to use the plat lounge after a long haul flight? Or do I have to go to the schengen lounge?
Yes, as long as you can produce your longhaul bp and have an onward AY bp. Dragon might suggest to use Schengen lounge but you are allowed in the Plat Wing.
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Old Jun 18, 22, 3:16 am
  #911  
 
Join Date: Nov 2018
Posts: 29

The reindeer burger was just ok. I wouldn't pay for this but for complimentary I'm ok with this.
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Old Jun 20, 22, 7:27 am
  #912  
 
Join Date: Sep 2016
Location: London
Programs: finnair plus platinum
Posts: 460
Same menu as before. I don't recommend pasta option on menu. Busy lunch service and waitress struggled bit. I didn't get my dessert , ('colleague must have taken it to wrong table'), drinks were served for wrong tables and waiting times long. Every request from customers got answer ' just a moment'.
Anyway, sauna was good and also drinks at bar.
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Old Jun 20, 22, 1:23 pm
  #913  
 
Join Date: Aug 2019
Location: United Kingdom
Posts: 785
Originally Posted by finnishlad View Post
Same menu as before. I don't recommend pasta option on menu. Busy lunch service and waitress struggled bit. I didn't get my dessert , ('colleague must have taken it to wrong table'), drinks were served for wrong tables and waiting times long. Every request from customers got answer ' just a moment'.
Anyway, sauna was good and also drinks at bar.
Similar experience, stood waiting for at least 15 mins to be seated before we decided to sit down ourselves on one of the handful of empty tables yesterday afternoon. Unfortunately only 1 staff member doing the table service and she was clearly struggling to keep up. In contrast, I really liked the chicken pappardelle dish and thought it was very tasty, so each to their own The service does need to improve, true the lounge doesn't appear to be heaving by any means, however, perhaps an extra staff member or two to allow for a proper smooth dine-in experience would be great. The waiting around did degrade the experience somewhat, especially as we only had an hour in transit. For an airline and airport that proudly plug their short MCT, it would be good if the premium lounge service was able to match this. Nonetheless, aesthetically, both the AY lounges are excellent.
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Old Jun 24, 22, 8:06 am
  #914  
 
Join Date: Jun 2015
Posts: 111
Tried to get in with a Schengen BP. Automatic gate did not let me in. Dragon welcomed me, but immediately asked where I came from. I did not have an answer prepared so the access was then denied. If I had said a plausible flight, I believe I would have gotten in.

I used automatic gates to enter non-schengen area and back to schengen via border control. That part was easy.
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Old Jun 24, 22, 8:29 am
  #915  
 
Join Date: Aug 2019
Programs: AY+ Plat, HH Diamond
Posts: 493
Dragon didn't let me in either. Apparently getting Lumo in reality changes me back to Gold in the Finnair lounge system. Ok. I asked whether Lumos are allowed to the Platinum Wing. Not a clear answer, so I guess that's not a clear cut entry. Finally got entry after showing the physical black plat card. Then I was served a piece of plastic in the appetiser soup. Not a great start to Lumo, but it can only get better from here!

Pappardelle: decent but nowhere near gourmet.

Reindeer burger: actually pretty delicious.

Cloudberry panna cotta: in reality it's a flavourless panna cotta with raspberry sauce on top, nothing to do with cloudberry.

Sauna: really good. Surprisingly good. The cold drinks in the ice bath a nice touch. Only complaint: men's locker room floor has no drain. Seriously, no drain in the floor by the showers. So it's puddles of water. I laid down towels onto the floor, didn't see any other option.

Last edited by NewbieRunner; Jun 24, 22 at 3:01 pm Reason: Merge consecutive posts by same member
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