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moving through AY tiers & tracking period resets

moving through AY tiers & tracking period resets

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Old Apr 20, 19, 9:59 am
  #1  
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Join Date: Oct 2018
Location: Upstate NY
Programs: AY, LH, HH
Posts: 26
moving through AY tiers & tracking period resets

Today a flight posted that took me from Silver to Gold. My original tracking period was Dec 2018 - Dec 2019 and today it reset...
Is this normal? Right now, my tracker says 80,000 to retain gold until the new, reset period of Apr 2020 with no mention of Platinum status...
It appears that now to achieve Platinum I once again have to do 150,000 pts or 76 flts.

Should I call about this or is it a known IT thing?
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Old Apr 20, 19, 11:17 am
  #2  
 
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 254
Originally Posted by Flying Victor View Post
Today a flight posted that took me from Silver to Gold. My original tracking period was Dec 2018 - Dec 2019 and today it reset...
Is this normal? Right now, my tracker says 80,000 to retain gold until the new, reset period of Apr 2020 with no mention of Platinum status...
It appears that now to achieve Platinum I once again have to do 150,000 pts or 76 flts.

Should I call about this or is it a known IT thing?
This should not have happened. Call them!
it does reset when you get a gold gift card from someone, not when you achieve Gold by flying
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Old Apr 20, 19, 11:19 am
  #3  
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Join Date: May 2011
Location: MMX (CPH)
Programs: AY+ Platinum, A3*G, 1865 Voyager, Nordic Choice Platinum, Liberokerho GOLD
Posts: 10,018
That is not the normal thing.

Unless the program silently have been "enhanced".
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Old Apr 20, 19, 11:37 am
  #4  
 
Join Date: Jan 2014
Location: C2
Programs: AY Lumo, A3 Gold, TK Elite Plus
Posts: 536
Originally Posted by Flying Victor View Post
Today a flight posted that took me from Silver to Gold. My original tracking period was Dec 2018 - Dec 2019 and today it reset...
Is this normal? Right now, my tracker says 80,000 to retain gold until the new, reset period of Apr 2020 with no mention of Platinum status...
It appears that now to achieve Platinum I once again have to do 150,000 pts or 76 flts.

Should I call about this or is it a known IT thing?
Based on the timeline, didn't you participate in the status match challenge? As it would mean a shortcut to Gold, I wouldn't be surprised if they reset the tracking period.
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Old Apr 20, 19, 11:46 am
  #5  
 
Join Date: May 2013
Location: HEL
Programs: AY+ Platinum (OWE), Accor Gold, Hilton Honors Gold
Posts: 1,467
This indeed sounds like the status challenge and then is intended this way.
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Old Apr 20, 19, 5:08 pm
  #6  
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Join Date: Oct 2018
Location: Upstate NY
Programs: AY, LH, HH
Posts: 26
No status challenge - I had just over 77,000 pts and the last flight got me over the 80,000 gold line.
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Old Apr 21, 19, 10:50 am
  #7  
 
Join Date: Dec 2017
Location: BGO
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Old Apr 24, 19, 12:52 pm
  #8  
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Join Date: Oct 2018
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Programs: AY, LH, HH
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Edit: (for anybody who may have a similar issue in the future) - I called the gold desk and the consultant I talked to acknowledged it shouldn't have happened and said that she would forward the issue to the appropriate department for verification and somebody would call me back.

Nobody called me back, but in less than 24 hours everything was back to normal with my previous tracking period reinstated and me on the way to platinum status.
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