FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Finnair | Finnair Plus (https://www.flyertalk.com/forum/finnair-finnair-plus-636/)
-   -   moving through AY tiers & tracking period resets (https://www.flyertalk.com/forum/finnair-finnair-plus/1966207-moving-through-ay-tiers-tracking-period-resets.html)

Flying Victor Apr 20, 2019 9:59 am
moving through AY tiers & tracking period resets
 
Today a flight posted that took me from Silver to Gold. My original tracking period was Dec 2018 - Dec 2019 and today it reset... :rolleyes:
Is this normal? Right now, my tracker says 80,000 to retain gold until the new, reset period of Apr 2020 with no mention of Platinum status...
It appears that now to achieve Platinum I once again have to do 150,000 pts or 76 flts.

Should I call about this or is it a known IT thing?

EuroFlash Apr 20, 2019 11:17 am
Originally Posted by Flying Victor (Post 31020150)
Today a flight posted that took me from Silver to Gold. My original tracking period was Dec 2018 - Dec 2019 and today it reset... :rolleyes:
Is this normal? Right now, my tracker says 80,000 to retain gold until the new, reset period of Apr 2020 with no mention of Platinum status...
It appears that now to achieve Platinum I once again have to do 150,000 pts or 76 flts.

Should I call about this or is it a known IT thing?
This should not have happened. Call them!
it does reset when you get a gold gift card from someone, not when you achieve Gold by flying

intuition Apr 20, 2019 11:19 am
That is not the normal thing.

Unless the program silently have been "enhanced".

on22cz Apr 20, 2019 11:37 am
Originally Posted by Flying Victor (Post 31020150)
Today a flight posted that took me from Silver to Gold. My original tracking period was Dec 2018 - Dec 2019 and today it reset... :rolleyes:
Is this normal? Right now, my tracker says 80,000 to retain gold until the new, reset period of Apr 2020 with no mention of Platinum status...
It appears that now to achieve Platinum I once again have to do 150,000 pts or 76 flts.

Should I call about this or is it a known IT thing?
Based on the timeline, didn't you participate in the status match challenge? As it would mean a shortcut to Gold, I wouldn't be surprised if they reset the tracking period.

lkrt Apr 20, 2019 11:46 am
This indeed sounds like the status challenge and then is intended this way.

Flying Victor Apr 20, 2019 5:08 pm
No status challenge - I had just over 77,000 pts and the last flight got me over the 80,000 gold line.

Superrman Apr 21, 2019 10:50 am
deleted

Flying Victor Apr 24, 2019 12:52 pm
Edit: (for anybody who may have a similar issue in the future) - I called the gold desk and the consultant I talked to acknowledged it shouldn't have happened and said that she would forward the issue to the appropriate department for verification and somebody would call me back.

Nobody called me back, but in less than 24 hours everything was back to normal with my previous tracking period reinstated and me on the way to platinum status.


All times are GMT -6. The time now is 5:44 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.