Constant delays on AY5 HEL-JFK
Jan 23, 2019, 4:13 am
#31
Join Date: Mar 2014
Location: Going around Russian airspace
Posts: 621
Jan 23, 2019, 6:57 am
#32
Join Date: Jan 2018
Location: HEL
Programs: Drawer of Cards
Posts: 423
inbound stop @LHR T3 cathey first, i like their food at JFK main problem is the queue for immigration, otherwise pretty fast. running every single time at JFK and not enjoying it.
Jan 23, 2019, 7:01 am
#33
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525
Jan 23, 2019, 10:38 am
#34
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
Last week, after AY5, the immigration was quick despite of fairly long queues. Also the security was quick. I used Flagship check-in but did not save a lot of time in doing that because the queues to the security were short. Maybe the replacement staff that they have due to the government shutdown is more efficient that the usual crew? The total time from stepping out of AY5 to Flagship Lounge was less than 30 min.
Jan 23, 2019, 10:58 am
#35
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
Maybe little off-topic, but when using the Flagship Check-in at JFK for transfer, they did not escort me all the way to the front of the queue before the security screening. I was only escorted up to document check (non-TSA/Pre section, as I don't have TSA/Pre). The queues between document check and security screen were short (5 people in front of me) so it definitely did not matter this time. But always before they escorted all the way to the security sceen. Did they change the service?
Jan 23, 2019, 11:21 am
#36
Join Date: Apr 2018
Posts: 446
If you are speaking of US immigration staff they are the same people but by law have to work even without pay. Yes they are not getting paid for their work until the US government restarts at which time they will get their back pay.
Jan 23, 2019, 11:39 am
#37
Join Date: Jan 2010
Location: Switzerland
Programs: AY Platinum Lumo, LX Senator, SK Life-time Gold, Marriott Titanium, Hilton Diamond
Posts: 282
According to the local news in New York last week, TSA had to call in a lot of back-up / replacement staff because of the high number of regular TSA staff reporting sick or staying away from the work for other reasons.
Jan 24, 2019, 12:24 am
#40
Join Date: Nov 2012
Location: HEL
Programs: LH SEN
Posts: 517
Jan 24, 2019, 3:24 am
#41
Join Date: Feb 2001
Location: HEL
Programs: AY Plat Lumo, SK Gold
Posts: 952
With such a short connection you will be shepherded through immigration and security bypassing all lines.
Jan 29, 2019, 1:13 pm
#42
Original Poster
Join Date: Sep 2011
Programs: DL Plat / QR Silver
Posts: 41
I took another look at the on-time record of AY5 in the past two weeks and it's just as bleak as it was before. Check it out: https://i.imgur.com/VPh4Q4B.jpg
These delays go beyond whatever the effect of winter weather or the shutdown, even though I bet AY will try to blame these delays on either when people apply for EU261. I don't see how a schedule change or a 10-15 minute addition to the scheduled flight time is enough to fix these chronic delays. There's some sort of a systemic operational issue going on and it's astonishing to me that they're unable to fix it week after week.
These delays go beyond whatever the effect of winter weather or the shutdown, even though I bet AY will try to blame these delays on either when people apply for EU261. I don't see how a schedule change or a 10-15 minute addition to the scheduled flight time is enough to fix these chronic delays. There's some sort of a systemic operational issue going on and it's astonishing to me that they're unable to fix it week after week.
Jan 29, 2019, 10:26 pm
#43
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525
I took another look at the on-time record of AY5 in the past two weeks and it's just as bleak as it was before. Check it out: https://i.imgur.com/VPh4Q4B.jpg
These delays go beyond whatever the effect of winter weather or the shutdown, even though I bet AY will try to blame these delays on either when people apply for EU261. I don't see how a schedule change or a 10-15 minute addition to the scheduled flight time is enough to fix these chronic delays. There's some sort of a systemic operational issue going on and it's astonishing to me that they're unable to fix it week after week.
These delays go beyond whatever the effect of winter weather or the shutdown, even though I bet AY will try to blame these delays on either when people apply for EU261. I don't see how a schedule change or a 10-15 minute addition to the scheduled flight time is enough to fix these chronic delays. There's some sort of a systemic operational issue going on and it's astonishing to me that they're unable to fix it week after week.
Jan 29, 2019, 10:39 pm
#44
Join Date: Mar 2018
Programs: AY+ Platinum / FlyingBlue Gold
Posts: 835
Jan 29, 2019, 11:53 pm
#45
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525